Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
60 Reviews of McGrath Nissan - Service Center
Sort by
May 03, 2024
They did a great job with fixing my car, but disappointed that the issue wasn’t covered by Nissan. This is the second time this issue has happened and the first time it was repaired it was covered because it that the issue wasn’t covered by Nissan. This is the second time this issue has happened and the first time it was repaired it was covered because it was a recall, and so now 2 years later the same issue happens and now I have to pay out of pocket because Nissan can’t seems to find a permanent solution to their faulty brake switches. More
by Brianna
Employees Worked With
Service department did great
May 01, 2024
The sales guys were great buying my truck, but for years now service has treated me like family, I'll never go anywhere else. now service has treated me like family, I'll never go anywhere else. More
by S. Thomas
Employees Worked With
June 10, 2023
Hello, Your service dept. Rocks!! Josselyn G. was very attentive to my wife's needs! This was by far the absolute best experience I've ever had!!! Kudos to you all!!!! Especia Rocks!! Josselyn G. was very attentive to my wife's needs! This was by far the absolute best experience I've ever had!!! Kudos to you all!!!! Especially Josselyn! She is a major asset to your company!!!!! More
by Joseph_Perry7
Employees Worked With
Josselyn Galeana
September 27, 2021
I have leased a few cars from McGrath Nissan over the last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of last 20 years. They sent me an offer for a Free oil change & $500 of a new car purchase that I have used before at the service department for one of my cars a Toyota. I called and made an appointment with the service department after it was Approved to get the oil change even though it was a Toyota. I drove 20 minutes there & was informed by Kane the Rude Service Manager that he could Not accept the coupon they sent to me. I was looking at purchasing a 2021 Nissan Maxima. NOT NOW. I would Never do business again with this dealership who has a Service Manager that is soo RUDE. A Free Oil change would have cost him maybe $20 out of pocket. Instead it cost his dealership a Few Thousand Dollars in the loss of a Vehicle sale. More
by umfinc
Employees Worked With
June 03, 2020
perfect as always Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,alwa Been going there for ten years my family and I have bought at least 12 vehicles in that time,Kane the service director and his crew are fantastic,always great service and car fixed right the first time. . Jimmy Hoffa More
by workinghard1954
Employees Worked With
December 26, 2018
The worst experience ever The worst customer service ever, I have a 2017 Maxima and I went to that dealer because I moved to Elgin and I needed to fixed a windshield cover, wit The worst customer service ever, I have a 2017 Maxima and I went to that dealer because I moved to Elgin and I needed to fixed a windshield cover, without asking anything the person from the service shop accused me of breaking those covers and try to sell me those covers for $600 instead of applying the bumper to bumper guarantee. Also I ask for a problem on the breaks and he try to charge me $139 just to check what happen . NEVER EVER GOING BACK TO THAT PLACE. I’m going to continue using Nissan products and cars but going back to Gurnee Nissan More
by Guicev
Employees Worked With
Adam Rath
April 22, 2018
Stay away from service department Purchased a Nissan at a different location that needed service. Brought it here for service. Accused my husband of damaging "rental" and service depar Purchased a Nissan at a different location that needed service. Brought it here for service. Accused my husband of damaging "rental" and service department was extremely rude and disrespectful. We have no choice but to pay them. Be careful if you take a rental from them. I know we did not cause this damage and because we took a car covered in snow (our mistake) we now are forced to be taken advantage of. Learned our lesson the hard way. I would stay away from McGrath. More
by CW110
Employees Worked With
Service
November 24, 2017
Customer service Excellent customer service will highly recommend it! they took care of me and made sure that my vehicle was in good condition. I will only go to this Excellent customer service will highly recommend it! they took care of me and made sure that my vehicle was in good condition. I will only go to this location from now on. More
by nasir
Employees Worked With
fred
June 15, 2015
Refused to acknowledge campaign of recall for fuel gauge Service department rude and would not listen to the fact that I had letter from Nissan North America INC-- addressed to me with my car, my vin number, Service department rude and would not listen to the fact that I had letter from Nissan North America INC-- addressed to me with my car, my vin number, my address stating that there was a recall that would be paid for by Nissan for the fuel gauge displaying the wrong amount of fuel. My car ran out of gas due to this same issue as it was showing 77 miles to empty when it ran out of gas. They insisted nothing in their system and would not even look at the mailing or call corporate to see what I was talking about and they would only look at it for service fee of $130 and then I can pay to fix whatever the problem is. UNACCEPTABLE.... No accountability at all on their part. More
by MamaFieds
Employees Worked With
Kane and one other service rep-- cannot recall his name as I was livid-- Eric-- maybe?
