McGrath Nissan - Service Center

Where to start....Since purchasing my brand new 2013 Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car which got taken care of. But when you purchase a new vehicle from this dealership they give you coupons for the service dept. Woo! I decided I would use one of the combo oil change coupons. While getting my oil change done I also had them take a look at my windshield fluid sprayers because they werent working correctly. They needed to order parts to fix it. Fine, its under warranty so im glad it happened now vs when the warranty was up. Keep in mind I have the same tech work on my car there because he is a close family friend, and possibly the only one that gives customers respect and treats my car as if it was his. So 10 stars to Clay!!! He is the best employee in this whole establishment. But regarding the parts that came in, I wanted clay to install them but he was not working the weekend I was able to come in and get my car fixed. So I brought it in an let some other tech work on it. I had to fight and argue with the service writer to get an appointment on a Saturday because that is the only day I am available. Strike 1. You shouldnt be giving your customers a hard time when theyre trying to make an appointment. Saterday comes along and I bring my car into the service area. No one did a walk around my car, just drove it in the shop and told me wait. 2, almost 3 hours later they let me know my car is done. I walk outside to my car to find 4 big stratches on the front drivers side of the car. I immediately marched back in there and asked why they neglected to tell me they scratched my car??? All I got was a run around of reasons of why it wasnt them who scratched it...."we talked to all of our employees that were working on your car and all of them said they didnt scratch it." Likely story. I would have known if those scratches were from me, but they were. And of course the ONE time I dont have my usual tech working on my car, this xxxx happens. So after giving me every excuse in the book of why it wasnt their fault, I asked to see a manager or owner. They told me the manager was out and so was the owner....without even checking first. Strike 2! Dont blatently lie to your customers. I went and walked around the dealership, and long behold, found the owner sitting in his office. The employees did a 'great' job of doing 'everything they could' to help. I explained to the owner the situation with my car and how service was refusing to fix the damage THEY had done. The owner personally looked at the scratches on my car and agreed they were done by the dealship when the car was in the car wash. He gave them direct orders to do whatever it took to fix my car, free of charge. 10 stars to Scott McGrath for being an awesome owner!!! A day had passed and I called in to make the appointment to get my car fixed....again! I had spoken with Kane. WORST MANAGER I HAVE EVER WORKED WITH IN MY LIFE, EXTREMELY RUDE!!! He told me it would take over a month to get me in for an appointment, kept cutting me off on the phone when I would ask questions, made it seem like it was huge inconvience for them. I could keep going on about how HORRIBLE Kanes service was. Long story short, this is the second time ive had to get the paint fixed on my new car of less than a year because of this dealership screwing up!! Along with countless rude employees ive had to deal with to get this issue resolved. Once I get my car fixed, I will NEVER be returning here unless it is a warranty issue. Get some respectful employees who know what theyre doing and know how to treat customers right!!! More

This has been my second experience with McGrath and they have exceeded my expectations!!! I think it's wonderful that Rueben offered to lift the car right away to see what was going on with it. Although I have exceeded my expectations!!! I think it's wonderful that Rueben offered to lift the car right away to see what was going on with it. Although I couldn't stay to do that he called within an hour of me leaving and let me know what was going on with the car and how much I was looking at for repairs. He said that he would need to order the parts and I can come pick up the car and drive it until the parts came in or I could choose to get a rental but the choice was all mine. I also think it's great that the service department went above and beyond and did a quick fix of the muffler so when I do drive it the next few days it is not as loud. I live right done the road from another Nissan dealership and their customer service is so poor, I think the employees from that dealership should experience the quality customer service McGrath has shown me!!! More

I arrived at the dealership to get an oil change on my 2008 Nissan versa. There was an awful noise coming from the engine so I brought in my car for an oil change and service. While I was waiting I was lo 2008 Nissan versa. There was an awful noise coming from the engine so I brought in my car for an oil change and service. While I was waiting I was looking at the new cars when Fareed greeted me, he looked as if he had just arrived to work still with his coat on. He asked me if he could help me out and I asked him about the trade in program for new cars. He was more than helpful, he took the time to go over the program and checked on my credit and we both decided that my best choice would be to buy a new car. He was excellent! More

I would definitley recommmend McGrath Nissan in Elgin Service dept. I was told by another service dept that I needed both front and back brakes. After bringing my truck to McGrath, I found out I only n Service dept. I was told by another service dept that I needed both front and back brakes. After bringing my truck to McGrath, I found out I only needed front brakes. The rear had 50% life left. I also had mentioned a hight pitch sound when I accelerated so I mentioned this toCindy as well. They discovered the timing chain was off. The other service dept failed to recongize this and told me "that's just the way it is". Because the timing chain required the truck being worked on for longer than 24 hrs, I was offered a service loaner, but more importantly Cindy and Keith contacted me along the way informing me on what was going on with my vehicle. Not only were they honest with work and pricing, they provided great follow up. I never had to wonder what was going on with my vehicle. If you are in the Elgin area and require any automotive work, do yourself a favor and bring your car into McGrath in Elgin. More

Went for service for my Armada. Decided to try McGrath Went for service for my Armada. Decided to try McGrath Nissan because of issues with Anderson Nissan, which was the purchasing dealer. Also, I hav Went for service for my Armada. Decided to try McGrath Nissan because of issues with Anderson Nissan, which was the purchasing dealer. Also, I have a company car that is maintained by McGrath Honda. Back in the day, my dad was a mechanic for McGrath Buick, and they had the highest customer satisfaction in the region. It is obvious that McGrath still adheres to the principle of putting the customer first.My experience at this dealership, and the Honda dealership, is nothing short of outstanding! Sincerely, Glenn Harrington More

I have been a HIGHLY satisfied customer of McGrath Nissan in Elgin since 1991. I have owned Nissans since 1976. I purchased a 1993 Nissan Maxima from Scott McGrath in 1995, trading in my 1986 Nissan Stanza w in Elgin since 1991. I have owned Nissans since 1976. I purchased a 1993 Nissan Maxima from Scott McGrath in 1995, trading in my 1986 Nissan Stanza with 138,000 miles on it. The service managers, Reuben and Cynthia, and "my" mechanic, Joe Schock, have always accommodated my schedule to service my cars. My 17 year old car-with over 300,000 miles-was kept running in excellent condition by this service team. Unfortunately, it was totaled in an accident in September, 2010. Unbelievably, this followed my 2000 Maxima-with over 180,000 miles-being totaled in an accident in August, 2010. Both rear-end collisions; fortunately I walked away from both without injury. Dan Self (Body Shop Mgr) dealt with both collisions and expedited all paperwork with my insurance company in an efficient manner. Needless to say, I was immediately rendered without a car. I called Scott McGrath and asked him to help me find a used Nissan Maxima as a replacement. He contacted Steve Stanley (General Manager). Within 2 hours, Steve contacted me to ask what kind of car I would need, including price limit and accessories. Since I walked away from 2 major car accidents within a 2 week period, I was set on another Maxima. The following day, Steve called me with 3 cars that fit my needs and budget. A rental car was arranged until we completed a purchase. Keith Kowalczyk (Sales Manager) explained extended warranties to us and completed the paperwork. Reuben,Cynthia, and Joe were sincere in their concern for my welfare when they heard my second car (1993 Maxima) - "MAXINE" as it was referred to- was brought in and totalled. I have always felt "special" and "like family" whenever I have come to McGrath Nissan. During this recent experience, my husband commented on how "wonderfully" McGrath Nissan took care of me and my cars-from service to sales. He was most impressed with their professional, respectful manner and commitment to customer satisfaction. We are definitely going to continue our service with McGrath Nissan (Elgin) in the future. Additionally, we are very happy with our "new" 2006 Nissan Maxima and hope to see it reach over 300,000 miles too!!! More

We have bought 4 cars from this dealship, and service two non-nissans here as well. We are always treated well and fell as if this dealership actually cares about our business. The salespeople as well are non-nissans here as well. We are always treated well and fell as if this dealership actually cares about our business. The salespeople as well are very knowlegable and do not rush the buying process. These guys are the best! Rich Reedy More