About McKaig Chevrolet Buick
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, McKaig Chevrolet Buick has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About McKaig Chevrolet BuickMcKaig Chevrolet Buick is A Dealer FOR the People! What makes us different? Why are we special?
FOR The People Pledge:
We are a Dealer FOR The People. That means we put our customers first, before everything else. We believe that everyone deserves to drive a nicer, newer car today. Our business is not selling cars. Our business is finding solutions to the everyday problems that keep most people stuck in a car they hate. We're on a mission to change the world by helping people get the car they want and deserve. My goal is to be a trusted advisor in the process. Kent Abernathy
If we don't have what you want in stock or in transit, We'll "Find It for You!" Let us do the work while you relax & enjoy the "McKaig Experience!"
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ericolmsted
5/2/2012 10:58:09 AM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Troy Jones,
Jeriamy Schumacher
My Review of McKaig Chevrolet Buick:
Because of past experiences we were reluctant to look for a new car. I just wanted to express my extreme satisfaction with your dealership. We live quote a ways away from Gladewater and are glad we made the drive. I wont go anywere else for a car again. Troy and Jeromy were great. What a team ya'll have there. Thanks so much
Eric and Leslie Olmsted
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Response from: McKaig Chevrolet Buick
Added: 5/2/2012 2:10:58 PM
Thank you for your business and kind review! This is what makes it all worthwhile as Kent and his team work hard to "provide solutions" and not just try to push product! He believes everyone deserves to drive a nicer, newer car and we are happy that You are happy! We truly are the "East Texas Dealer FOR The People!"
Thank you!
bmullins
4/23/2012 10:00:10 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Philip Anderson
My Review of McKaig Chevrolet Buick:
I have purchased my first car from McKaig Chevrolet/Buick, and the entire process exceeded expectations. Phillip Anderson handled my transaction and proved to be a great listener. He was responsive to each request and never demonstrated any ‘hard sell’ tactics.
The staff at McKaig sure knows how to make you feel welcome. Thanks for a great experience.
Billy Mullins
Senior Executive Vice President
Austin Bank, Texas N.A.
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Response from: McKaig Chevrolet Buick
Added: 4/23/2012 3:03:20 PM
Hey Billy,
Thanks so much for your review! We appreciate your business and we're so thrilled that you enjoyed the "McKaig Experience" with Philip. He's been around this business a long time and knows how to treat a customer!
We hope to see you again real soon! Thanks again!
grannyb12
4/18/2012 10:36:21 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Philip Anderson,
Josh Johnston
My Review of McKaig Chevrolet Buick:
I keep going back to McKaig's because of the service - it's just the best. I like dealing with people I know and who know me. I see what I want - they have my information right there - I get my new vehicle and take it home.. no problem. Been doing it for years. If I have a problem I know they'll be there. Always have been.
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Response from: McKaig Chevrolet Buick
Added: 4/19/2012 9:58:23 AM
Hey!
Thanks so much for your review and your continued patronage! We love doing business with people we know - in fact, it's MOST of our business!
We're so happy that you've always enjoyed the McKaig Experience and keep coming back for more. Don't hesitate to come on by when you're in the neighborhood, even if it's just for a cup of coffee!
Once again, thank you so much, and we look forward to seeing you again soon.
Kenny Tierno
4/13/2012 7:17:54 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kent Abernathy
My Review of McKaig Chevrolet Buick:
I live in SC and got help with my Bluetooth features for my 2011 Silverado that I bought in SC. McKaig was VERY willing to help me with any questions on the Bluetooth features and even provided me with a cool "cheat sheet" of the commands free of charge. Great dealer that keeps the customer in mind!!
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Response from: McKaig Chevrolet Buick
Added: 4/13/2012 8:57:59 AM
We are happy we could help as we always thry to provide "solutions" for the people and not just push product. That is why McKaig is "A Dealer FOR the People!" We appreciate your kind review and hope you will stop by and visit us if you are ever in the Longview - Tyler East Texas area!
SMONROE
3/23/2012 4:21:47 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Philip Anderson
My Review of McKaig Chevrolet Buick:
Great buying experience. Philip was very friendly. Financing was a quick and simple and exactly what I wanted so was the truck. All was done on a Saturday afternoon in about 1 hour. You can't get better customer service than this. Will be recommending everyone I know to this dealship.
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Response from: McKaig Chevrolet Buick
Added: 3/25/2012 12:52:44 PM
Hey! We're so pleased that you enjoyed your car-buying experience here at McKaig. We work hard to make sure you're happy! Come back to see us again soon and experience "McKaig" all over again!
bottosj
3/15/2012 6:07:08 AM
Overall Score: 
4.4
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kent Abernathy,
Josh Johnston,
Mike Lambert
My Review of McKaig Chevrolet Buick:
The best way to put in a few words that mean a lot was honesty. I told Mike my current status and he acted on it with just what I wanted to hear. I had alot of things that needed to fall in place and all hell broke loose and Mike was there to give support and worked with me for 3 months. In turn we compared dealers and work out a price and plan that worked for both.The biggest thing that a lot of buyers like is to figure out without a hassle is.... if they can to afford to look at a new car or truck and McKaig did just that. That's why I came back. Nice Job to all.
Thank you ,
the Bottos family
P.S. I will tell you the 1st thing my wife said is when we went to lunch the day I bought it was WOW they don't clean them up very well its dirty.
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Response from: McKaig Chevrolet Buick
Added: 3/23/2012 4:48:29 PM
Thank you for your business and kind review. We also appreciate your honesty in letting us know the vehicle was not as clean as ir could have been and we will look into this! We always want folks to be completely satisfied with the "McKaig Experience" and we will look into this and correct it! Thank you again for your business, review and suggestion for further improvement! Sincerely, McKaig Chevrolet Buick, "A Dealer FOR the People"
bwhitmire
3/12/2012 1:27:17 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Troy Jones,
Jeriamy Schumacher
My Review of McKaig Chevrolet Buick:
I did everything online and within hrs they contact us telling us we where approved. My husband and I took a few hours off work to work with Troy and Jeremy. They are wonderful guys to work with. The best part of it was they didn't treat you like a sale. They treated us like a friend, or family member. They where straight forward with us, not run around. Troy was awesome down to earth, friendly and very helpful. Jeremy took the extra time to show us few more steps to take on credit to raise our score. He give use tips on cutting time down on our payments. You don't find any dealerships that treat you like a person instead of a sale. We in wanting the F-150 pickup truck and walked out with the 09 F-150 pickup truck. I was happy!!! I will be going back to see them on my next truck or car. Everyone ask for TROY!!! you will be HAPPY with the service he gives you. I appreciate all you and Jeremy did for us. Thank you so much TROY!!!!
Betty Whitmire
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Response from: McKaig Chevrolet Buick
Added: 3/12/2012 2:35:13 PM
Hey Betty!
Thanks so much for your compliments! We truly had a great time working with you as well. We try very hard over here to treat every single one of our guests like family and make you feel like you're at home. We want the car buying experience to be rewarding instead of a hassle! We're so happy you were pleased with McKaig. We hope to see you again soon, and until then...enjoy your F-150!
pittdane
3/9/2012 11:58:06 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Lambert
My Review of McKaig Chevrolet Buick:
I was very pleased with my experience at McKaig. I was welcomed by Mike Lambert and the rest of the staff, he went above and beyond to help me find a truck that was both in my budget and fuel efficient. I would definitely choose to deal with McKaig again, as I am very pleased with my Certified Pre-Owned truck. Thanks again to the Mckaig Sales team and the Financial Services department.
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Response from: McKaig Chevrolet Buick
Added: 3/10/2012 1:36:53 PM
Hey!
Thank you so much for your extremely kind comments. We're ecstatic that we were able to get a good truck for you in your budget. We try our very hardest to treat everyone as family, and we're so pleased you enjoyed the "McKaig Experience!" Be sure to come visit us again sometime soon!
katj7979
2/27/2012 8:12:44 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Philip Anderson,
Sabrina Preiss
My Review of McKaig Chevrolet Buick:
I had a great experience purchasing my new car through the dealership. I entered most of the initial information online, showed up and they had the car I was looking at ready to test drive and I didn't have to wait too long for the paperwork to be completed. It was late when we got done since I drove down after work that day and the service department had already closed so since they couldn't put on the stickers and get the car cleaned for me that night Phillip took the time and drove it to me the 40 miles the next day so I wouldn't have to make an extra trip. It was great customer service and Phillip was awesome and a joy to talk with while they finished everything up. Great job!
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Response from: McKaig Chevrolet Buick
Added: 2/29/2012 2:52:55 PM
Hey!
Thank for for your kind review. We are so pleased you enjoyed the "McKaig Experience" and we couldn't be happier that you found the car you wanted. We're always happy to go the extra mile (quite literally in your case!) for our guests, because we view you all as family. It's not just about selling vehicles, it's about making a positive impact and positive impression on each and every person we serve.
Be sure to come back and see us again soon!
meshiat
2/26/2012 9:53:05 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Doyle Dougan,
Mike Lambert
My Review of McKaig Chevrolet Buick:
So far this is the best car buying experience I've had. Mike Lambert and Doyle Dougan are very knowledgeable and helpful; they will work extra hard to get you into the car you want for what you want to pay. The entire staff was professional, courteous, and I received a super deal. Within hours I was driving away in my new vehicle. My next car will be purchased from McKaig as well. Thanks for the EXCELLENT service and car buying experience.
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Response from: McKaig Chevrolet Buick
Added: 2/26/2012 12:19:59 PM
Hey!
Thank you for your most-kind review! We're so thrilled that you enjoyed the "McKaig Experience". We do our best to truly be a Dealer FOR The People, and we really view each and every one of our guests like family. For us, it's not just about selling cars...it's about creating a wonderful and memorable experience for every person that walks through our doors.
Thank you for your business, and we hope you enjoy your new vehicle! Come back to see us again soon!
Response from: McKaig Chevrolet Buick
Added: 2/26/2012 12:19:59 PM
Hey!
Thank you for your most-kind review! We're so thrilled that you enjoyed the "McKaig Experience". We do our best to truly be a Dealer FOR The People, and we really view each and every one of our guests like family. For us, it's not just about selling cars...it's about creating a wonderful and memorable experience for every person that walks through our doors.
Thank you for your business, and we hope you enjoy your new vehicle! Come back to see us again soon!
Response from: McKaig Chevrolet Buick
Added: 2/26/2012 12:19:59 PM
Hey!
Thank you for your most-kind review! We're so thrilled that you enjoyed the "McKaig Experience". We do our best to truly be a Dealer FOR The People, and we really view each and every one of our guests like family. For us, it's not just about selling cars...it's about creating a wonderful and memorable experience for every person that walks through our doors.
Thank you for your business, and we hope you enjoy your new vehicle! Come back to see us again soon!
Response from: McKaig Chevrolet Buick
Added: 2/26/2012 12:20:00 PM
Hey!
Thank you for your most-kind review! We're so thrilled that you enjoyed the "McKaig Experience". We do our best to truly be a Dealer FOR The People, and we really view each and every one of our guests like family. For us, it's not just about selling cars...it's about creating a wonderful and memorable experience for every person that walks through our doors.
Thank you for your business, and we hope you enjoy your new vehicle! Come back to see us again soon!