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McKenna Volkswagen Cerritos

Cerritos, CA

2.6
102 Reviews

18303 Studebaker Rd

Cerritos, CA

90703

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102 Reviews of McKenna Volkswagen Cerritos

May 11, 2012

Last month my granddaughter and I had the most insulting and belittling experience we ever received from an auto dealer or any other business. My granddaughter purchased a car from McKenna VW Cerritos on More

by cycledon
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Garcia
April 30, 2012

David ford and rick in service are great guys to work with. If you have a Volkswagen call them. I give them an 8/9 out of 10. way to go guys, I am a McKenna Believer. Tim More

by timvw2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
6
January 02, 2012

I took my Car in for Service and they Refused to give me a loaner for the Weekend, I call back and they give the reason why not, suppose i Smoked in their Preivous Loaner car witch is B.S More

by Musdaloose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick, John Soto, And the Rest of the Service Department
December 26, 2011

We have never been ripped off on buying a car please stay away this dealer changed the deal we had agree upon then switch the amounts and added OPTIONAL extended services and refuse to take them off when wan More

by Elmajyco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom/ Keith
November 07, 2011

Great customer service! This is our third vehicle that we bought from McKenna VW of cerritos. We got a 2010 Jetta for my daugther, a 2011 CC for my wife and a 2011 Routan for the rest of the family. Keep up More

by jgo75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Goco
September 24, 2011

Several problems here. First, they applied their own sticker in addition to the Moroney stating "market adjustment" to add $3000 to sales price of VW Jetta Sportwagen TDI. I went to several o More

by pulpito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garrett Osbourne, several others
September 12, 2011

My experience with McKenna Cerritos started with exchanging emails and looking to buy through the no-hassle internet pricing. I was looking for a car that was pretty hard to find at the time and th More

by MastersJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garrett Osborne
August 31, 2011

Worst experience for the car Leasing. They are all eager to sell a car but once you step out, they totally forget who you are. Just leased 2011 jetta from them and brand new car was scratched on rim and bot More

by MikeSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark like to call himself "COACH"
August 26, 2011

Frustrating experience - they do not know how to do the paperwork and once you pay, they don’t care about the mess they caused. I bought there a new VW and everything looked OK. After 2 months I realized More

by Tad123456789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David J Choi
July 13, 2011

We were quite interested in purchasing a used EOS, we found a car we liked, test drove it and told the sales staff that we needed to think about it but were sure we would be back. When we called an exper More

by Wendy LaClair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Thomas
Aug 16, 2011 -

McKenna Volkswagen Cerritos responded

Wendy, I am sorry you did not have a pleasant experience with us. We take pride in our customer service and would like a chance to earn your business back. Please contact me so we may discuss this further. Sincerely, John McKenna VW Cerritos

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