McLaughlin Subaru

Fantastic Service I arrived a stranger in town with a Subaru Impreza that needed the 'check engine light' assessed. The service was fast, and the support staff were so I arrived a stranger in town with a Subaru Impreza that needed the 'check engine light' assessed. The service was fast, and the support staff were so helpful. As it turned out my car was also on a recall list. When they tested the Lower Control Arm they found it was rusted through and needed to be replaced. All went smoothly with the right side but the L side was so rusted it fell apart requiring extensive replacement parts. At ZERO cost to me, Beth, the amazing service advisor organized parts to be flown in overnight. They gave me a loaner car for the day and I just heard this morning that the parts arrived and I should be ready to hit the road again by early afternoon. I am on a road trip from my home in Maine to California for a new job; just imagine what could have happened if that arm had given way while I was driving at 70 mph on the I 80? I also want to thank Brian cox for his incredible help with services . I would not hesitate to consult Brian when choosing a new vehicle. thank you, thank you to all the staff at McLaughlins' Subaru of Moline. More

outback very positive experience! Kim was very professional, close proximity of dealer,love the car and spacious trunk area and better gas mileage,thanks so very positive experience! Kim was very professional, close proximity of dealer,love the car and spacious trunk area and better gas mileage,thanks so much More

Met my expectations! I was not sure if I wanted to buy a new Subaru or not. I went to test drive them and worked with Brian to start. He was very helpful in showing me the I was not sure if I wanted to buy a new Subaru or not. I went to test drive them and worked with Brian to start. He was very helpful in showing me the features. A couple weeks went by while I contemplated buying (it had to do with a decision to give my then current car to my stepson who was going to California). I wanted a Subaru Outback but it only made sense to buy if the deal was good and the financing was in place. When I finally decided to buy, Brian was gone so I talked to KIm. She was awesome. She understood completely where I was coming from and discussed a couple possibilities on cars available or one that was in transit. I decided to get the car in transit and we worked out an acceptable deal on the car. Then waited a few days to see if it showed up. When it appeared it would not be there timely, Kim worked to find the car at another dealer and bring it to Moline. Kim was off the day the car was ready so Brian went over some functions with me and helped with setting up bluetooth etc. Everything worked out nicely. More

Great Everything is great. Good price. Financing rate is high. It would be better if provide life time oil change. Nice place to visit. Overall is good. Everything is great. Good price. Financing rate is high. It would be better if provide life time oil change. Nice place to visit. Overall is good. More

Kim Hicks First review Kim was very friendly, helpful & knowledgeable. Buying a car is usually a tedious, painful experience, not so with Kim as our salesperson. She was Kim was very friendly, helpful & knowledgeable. Buying a car is usually a tedious, painful experience, not so with Kim as our salesperson. She was familiar with all the features and benefits of our new Impreza. She did great job in ensuring we were comfortable with all the operational aspects of our car before we took delivery. She also went over the owner’s manual to confirm understanding on our part. This is my first business with McLaughlin Subaru & they have exceeded expectations so far. I look forward to continuing the relationship during the life of my Subaru. Based on this experience if I am looking for new or used car in the future Kim and McLaughlin Subaru will be our first stop. More

Kim was 100% helpful and accomidating! She's the best! Kim Hicks knows her business. She is: knowledgeable, intuitive, accommodating, enthusiastic, perceptive, friendly, considerate, a very good listener! Kim Hicks knows her business. She is: knowledgeable, intuitive, accommodating, enthusiastic, perceptive, friendly, considerate, a very good listener! She is quick to perceive a customer's requirements, and succinctly addresses them. Her knack for empathizing is amazing! She is a wonderful exception to prototypical care salesmen. If you want a no-nonsense, friendly, and pleasant car buying experience..ask for Kim Hicks! She's the best! More

Great Service! Whenever we come for service, we are well-treated and they do top-notch work! They go the extra mile when diagnosing problems and concisely diagnose Whenever we come for service, we are well-treated and they do top-notch work! They go the extra mile when diagnosing problems and concisely diagnose problems before solving them quickly and correctly. More

good service As soon as I arrived, Anthony Castro (a very handsome young man) took my keys and made me feel very welcome. After the service Beth Scherrman got me a As soon as I arrived, Anthony Castro (a very handsome young man) took my keys and made me feel very welcome. After the service Beth Scherrman got me all of my paperwork, and Mike Hendricks explained to me what all had been done. More

Last year, I purchased a new Outback from this dealership. My salesman was Mr. Scott Bitting who was very pleasant, courteous and professional. An appointment was quickly setup with Mr. Bitting af dealership. My salesman was Mr. Scott Bitting who was very pleasant, courteous and professional. An appointment was quickly setup with Mr. Bitting after I saw the Outback on the internet and the price quoted by him was the price I paid for the car. No haggling back and forth. The purchase of this vehicle was a positive experience for me and I have already recommended this dealership to my friends who are looking to get a Subaru, too, especially since I told them I get great mileage on my Subaru Outback - about 30 miles or more a gallon. Also, McLaughlin's service center is very efficient and the personnel are very courteous. Most times you can get your car serviced the same day you call unless it is a major repair or maintenance being performed on your car. More