Meade Lexus of Southfield

Meade Lexus of Southfield
28300 Northwestern Highway
Southfield, Michigan 48034

Sales: (248) 372-7100
Service: (248) 372-7169
Parts: (248) 372-7100

Manufacturer: Lexus

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Twenty-Four Month Rating: 4.8/5
38 Reviews
Meade Lexus of Southfield

Overall Score: 5 Star Rating4.8



About Meade Lexus of Southfield
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dabubcet
4/7/2012 10:06:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Marx

My Review of Meade Lexus of Southfield:
I received a great service. Went in for my regular oil change for the first time at the Southfield location. Jerry was very friendly and helpful. Overall a great experience and will keep on going to the Southfield dealership.

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akarriemm
3/15/2012 11:41:12 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Edmonson

My Review of Meade Lexus of Southfield:
It is because of Greg Edmonson customer service approach that I continue to drive to the Southfield location. He should be training staff at the Meade's Lakeside location. My scoring is linked to my experience with Greg Edmonson.

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T1E1
3/3/2012 11:14:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Matuszczyk

My Review of Meade Lexus of Southfield:
By far the best car buying experience that I have ever had! Mark Matuszczyk made the whole experience stress free. He was friendly, courteous and very knowledgeable. He went above and beyond to assist me thru the whole process. I purchased my RX 350 about 7 months ago and am still, til this day, receiving the wonderful service that I did from the very start. Not only is Lexus a great car, but Mark is a great, qualified salesman. I recommend all of my family and friends to him. He helps to continue the great reputation that makes Meade Lexus of Southfield what it is today. Thank you Mark!!

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lynn711
2/29/2012 9:19:48 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Meade Lexus of Southfield:
My service advisor (Jeff Bynum) is always there to take care the needs of my SUV and is very honest with what's going on with my truck. Jeff has been my service advisor since I first walked in Lexus and have given great customer service every time. Then on my last visit when Jeff was not there on a Saturday, there was Tony (Manager) that saw I was stress due to my vehicle kept cutting off and he knew I was on call that day, so he took my truck in and put me in a loaner right away and sent me on my way. My stress level decresased within minutes, due to Tony's great customer service.
I recommended a friend to Lexus that same day and she bought a CT Hybrid and had driven way from Clinton Twp to by from Meade in southfield. That goes to show great service bring on loyal customers regardless where you are driving from.

Thank again,

Marilyn Edwards

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charless03
2/17/2012 7:38:26 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don Allen

My Review of Meade Lexus of Southfield:
Purchased a '05 RX330 via Certified Used program in 2008. Since then the vehicle has had some issues (range from odd/unfortunate to recall to general maintenance). I don't know if I can honestly vouch for the quality of vehicles in said Certified Used program... as mine has not been great. However, each time I have visited this dealership I have been treated extremely well. The experience is super-friendly and comfortable... unlike any other dealership I have visited. In particular, service advisor Don Allen has provided me with exceptional care and attention each and every time I have visited. He has treated situations very farily, offered "loaner" vehicles when applicable to ease the inconvenience, and always kept me updated with periodic status reports. While I cannot say that I look forward to future service events on this vehicle... I am very confident that Meade Lexus and Don Allen will do their best to ensure I am well taken care of.

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Yuliya B
2/13/2012 2:44:21 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Krajewski

My Review of Meade Lexus of Southfield:
It is such a pleasant experience to get my vehicle serviced at Meade Lexus of Southfield. Tony Krajewski is an awesome Service Consultant! He is very skilled, knowledgeable, friendly and easy to work with. Tony has earned my trust and admiration. Waiting area at the dealership is very clean and cozy with delicious coffee and snacks. Even though the prices are kind of high I would recommend this dealership.

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Stacy Wallach
2/7/2012 6:43:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Krajewski

My Review of Meade Lexus of Southfield:
Anthony Krajewski (Tony) is the best representative of professionalism and kindness I have ever run across at a car dealership. He is attentive, and his follow through is impeccable.
If he is busy when you have to call and you have to leave a voice mail, you get a return phone call within 20 minutes. If you have an appointment with him, you are taken on time and always greeted with a smile.
Knowing that when I have to have service at Meade Lexus, and Tony is the one to handle my service, I am never worried about the work getting done in a timely manner, or a problem.
Meade Lexus is fortunate to have this employee representing their dealership, as he is what every employer should use as an example as the definition of a knowledgeable, professional, kind, and hardworking when it comes to hiring.
When my lease is up, I will not contemplate another car brand, because of the service I know I will receive with this fine gentleman.

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Joanne614
2/7/2012 10:32:26 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Maguel (sales) Mike S and Anthony in service

My Review of Meade Lexus of Southfield:
I am currently driving my second RX. I had always driven GM vehicles until a friend of mine let me drive her Lexus. I was sold! What will keep me coming back is the fabulous service department. Mike S was my service rep first and now Anthony. Those guys will keep me coming back for another. The true test of a dealership is the SERVICE after you buy your vehicle. I have never been treated so well at a dealership. They take time to explain what they did, and after oil changes, they let me know how my brakes are, and tire tread left on tires, etc. I love Meade Lexus and have recommended them to my friends. You guys are the best!
Sincerely,

Joanne M Ries

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chenot-lanfear
2/3/2012 1:39:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Danielle LaGassa

My Review of Meade Lexus of Southfield:
Danielle LaGassa has been and I will always want her to be, my service consultant. She is outstanding in all ways. The service she has provided me is exceptional! Danielle is always a true professional and exhibits a positive attitude! I am constantly raving to family and friends about the service I receive at Meade Lexus. I give Danielle and Meade an At on every part of my experience! I have been a customer of Lexus for about six years now and will always come back due to my fabulous experience with Danielle and Lexus. Thank you.

Renee Chenot-Lanfear

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golf 2456
12/20/2011 4:22:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joey

My Review of Meade Lexus of Southfield:
Traveled from out of state to purchase certified RX350. Have dealt for several Lexus cars online ( Meade Lexus the best)Fair price,easy transaction,professional.The short time we were their everything we experienced is 1st class.Keep up the good work.

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