Reason for Visit: Service
I recommend this dealer: No
My Review of Meade Lexus of Southfield:
wow, where to start. their pricing is amazingly high, $135+tax for an oil change (non synthetic) and tire rotation, constantly trying to sell u more work for your vehicle. my last time in i had new tires installed, vehicle aligned, pollen filter changed and new wipers installed. amazingly, an hour into the incredibly expensive oil change/tire rotation, danielle, who's hair looks like it wasn't washed any time recently, and is wearing about 3 or 4 times too much perfume for as small of a space as her office provides,apparently masking the lack of a shower that morning and a lingering hangover, comes out to see me and recommend everything done 5000 miles ago. alignment is off, wipers are bad, the pollen filter is dirty, and the topper, my fuel injectors are dirty and it's my lucky day, they can do the fuel injector cleaning service for only 165 dollars.(how can they tell my fuel injectors are dirty? the technician's "feel"? during the 20 second around the parking lot test drive?) i explain all those repairs were recently done, so she says no need to do them then. i ask to see the manager. if according to her my wipers are streaking and they put new ones on 4 months ago, i assume they should be putting new ones on for me, under warranty, right? this smarmy 25 year old kid comes out, tells me he's the service manager, and proceed's to very politely tell me that i'm wrong, they just accidentally tried to sell me a bunch of repairs but the good news is i don't need any of it done, the mechanic just kinda "guessed" because most cars in my mileage range need those services done. so they're really sorry nobody actually looked at any of these items on my vehicle, but rest assured, when i come in for incredibly overpriced unnecessary service in another 5,000 miles, they'll recommend these unneeded items to me all over again.
overall, i paid way too much money, was talked down to, lied to, spent almost twice the amount of time there than i was originally told service would take, encountered unprofessional staff (technicians walking thru the lobby telling dirty jokes and using foul language, a valet that said to me, and i'll quote "whatchu need? whatchu want?) a very substandard car wash, and the icing on the cake, dirty fingerprints on my creme leather seats, steeringwheel and door panels. i'm not impressed, when this lease is up i'll buy an infinity. or an american car maybe.....if i'm going to be mistreated, i might as well feel patriotic in the process.
Was this review helpful to you? Yes | No