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Med Center Mazda - Service Center

Pelham, AL

4.7
1,881 Reviews

1,881 Reviews of Med Center Mazda - Service Center

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May 02, 2025

Great Customer Services The customer service experience was exceptional, marked by friendly and attentive staff who went above and beyond to address my needs. They were prompt in responding to my inquiries More

by Marcusj.leonard
Recommend Dealer
Yes
Employees Worked With
Tyler Alldredge
May 01, 2025

Honestly, I've never been to a dealership service department where no one comes out to help you. Every other service department has someone that actually comes out to introduce themselves and ask how More

by jdbackus1
Recommend Dealer
Yes
Employees Worked With
Someone in the service department.
May 02, 2025 -

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear that your visit didn’t meet expectations, especially when it comes to the level of customer service you received. What you described is not the standard we strive for, and we take your feedback seriously. Please know that we'll be addressing this with our service team immediately to ensure better consistency in how we welcome and assist our customers. In the meantime, we’d love a chance to make this right. If you're open to it, reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can learn more and try to turn this experience around for you.

April 30, 2025

Nice, trustworthy I trust what they tell me about what my car needs Friendly atmosphere More

by TERRIEWATTS
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
April 29, 2025

Best collision center I’ve experienced in my nearly 70 years. Knowledgeable and friendly staff, good work and clean suv when I picked it up. Would use again if ever the need arises again. More

by DEE.RDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Wait was too long but the service was good. I waited over two hours for an oil change that was a scheduled event. More

by Mollymphoto
Recommend Dealer
No
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
May 01, 2025 -

Med Center Mazda responded

Thank you for your feedback—we’re glad to hear you were satisfied with the service overall. That said, we understand how frustrating it can be to wait longer than expected for a scheduled oil change, and we apologize for the delay. Our team is continually working to improve efficiency without compromising the quality of care our customers deserve. Feedback like yours is invaluable in helping us identify where we can do better, and we’ll be reviewing this experience to help ensure smoother visits moving forward. If you’d like to discuss your concerns further, please feel free to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com. We appreciate you bringing this to our attention and look forward to providing a better experience next time.

April 28, 2025

My technician went above and beyond to help me. He was easy to work with and answered all my questions thoroughly and promptly More

by lindaearlene
Recommend Dealer
Yes
April 26, 2025

We called service center many times, but phone was always busy not one answer. James responded with text messages. So I was able to contact him back to know what was going on with my car. More

by yangshelly77
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
April 25, 2025

Easy and convenient The early appointment was convenient. The check-in and check-out process was simple and easy. More

by catsanford14
Recommend Dealer
Yes
April 23, 2025

Very good deal ship. It took to long for oil change and service check up. More

by akj1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Don't try and feast the orange sikken, for that is impossible. Instead, try and realize the truth: THERE IS NO ORANGE SIKKEN. More

by russdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.