Mercedes-Benz Manhattan Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes-Benz Manhattan Inc:
I had my S 430 in for an suspension problem, and these clowns couldn't get the problen fixted the first three times I was there.

I asked for a ride to my office on 22nd and Park Ave and they said they couldn't do it within 2 hours because of all the people. I was forced to pay 20 dollars to get a cab down to my office and 20 dollars back because they wouldn't come get me when the car was ready.

If I knew service was going to be so bad, I would have bought a Lexus...which I am planning on doing next month.

Shame on Mercedes for letting their flagship dealership be so terribly run with customer service and shoddy workmanship.

And they wonder why people are fleeing the Mercedes badge? It's quite obvious.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes-Benz Manhattan Inc:
I brought my S430 in for a suspension problem and I have to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempts to fix the problem correctly.

I asked for a ride to my office down on 22nd and Park Ave, and they got all huffy and told me it was going to be over an hour wait.

Needless to say, this is my last Mercedes due to the terrible reliability and even worse customer service. I will be going to Lexus for my next purchase which will be happening in a few months.

Was this review helpful to you? Yes | No