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Mercedes-Benz Of Buffalo
Williamsville , NY
21 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
While we are based in Williamsville, NY, we are proud to serve the entire Buffalo community and other nearby locations. In the search for a new or pre-owned Mercedes-Benz, our dealership remains a go-to location for luxury car shoppers.
With specialists on hand to help with any part of the car shopping or vehicle ownership experience, Mercedes-Benz of Buffalo provides financing, car service and a great selection of vehicles for luxury car shoppers in the Buffalo area. Our facility offers one of the largest combined Mercedes-Benz, smart and Sprinter retail and service facilities in the New York area. When it comes time to search for a new car in the Buffalo area, Mercedes-Benz of Buffalo is a great place to start. Hope to see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 21 reviews
October 02, 2012
Took my e320 in for some work to be done & after 2 days of having it in service they told me I needed new latches for my hood & a new cable for it because it wouldnt open, & i would have to 2 days of having it in service they told me I needed new latches for my hood & a new cable for it because it wouldnt open, & i would have to pay for half an hour of labor for a tech to get it open. I agree for them to have a tech open it which by itself would cost $55. In total to fix the hood it would cost $600 plus $55 for half hour of labor.. Needless to say I went to the dealer to check it out for my self. I get to the dealership & meet up with the tech & ask to see my vehicle to checkout the hood. After looking @ the latches & noticing they looked ok I slammed the hood shut & went to the driver side of my car & pull the hood release lever & it popped open like it was brand new. I imeditetly ask to speak to the manager & I was taken to him, I told him everything that happened & how they tried to charge me $655 for work that didn't needed to be done. He looked @ me & said " if you don't agree with us then your free to remove your vehicle from our property" . Never again will I take my vehicle to the Mercedes Benz of buffalo dealership again! More
by CertifiedClothing
Employees Worked With
Service manager
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