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Mercedes-Benz Of Kansas City - Service Center
Kansas City, MO
534 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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534 Reviews of Mercedes-Benz Of Kansas City - Service Center
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May 31, 2013
It was an absolute plesure to work with Eric Radzins. He It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back.... It was an absolute plesure to work with Eric Radzins. He is fair, positive, and very professional. He cares about MB customers. I am coming back....and will tell my friends about my positive experience. More
by amakarov
Employees Worked With
Special thanks to Eric Radzins. Very professional, very helpful. Great job, Eric.
Helpful November 13, 2012
Brain is always helpful and very friendly. Will listen to any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him. More
by tobes42
Employees Worked With
Brian Wagner
February 03, 2012
Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find o time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new????? More
by nobe1003
Employees Worked With
Bryan Wagner
October 19, 2011
Purchased a certified car. Someone did not drive the car. Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved More
by Lftrott
Employees Worked With
Erik and Julie
