Mercedes-Benz Of Tacoma

It took Mercedes Tacoma 10 days to complete a simple Service B on my vehicle. There was no rental offered, and for the first week my car sat with no updates—it appears they forgot about it. When I final Service B on my vehicle. There was no rental offered, and for the first week my car sat with no updates—it appears they forgot about it. When I finally got a write-up, it recommended Service A, which tells me the technicians were never told I booked Service B. After all that, when the car was finally ready, I was told they wouldn’t send a shuttle because I live outside their 10-mile radius. I was charged almost $1,300 and then had to spend another ~$150 on an Uber just to pick up my own car. No proactive communication, no make-good, and no basic customer care. If you value your time, clear communication, and basic courtesy, look elsewhere. I won’t be returning to Mercedes Tacoma. More

Great customer service and Follow up. Vlad was our sales rep and he took the time to answer all questions we had about extended warranties. By far the best car shopping experience I’ve ha Vlad was our sales rep and he took the time to answer all questions we had about extended warranties. By far the best car shopping experience I’ve had. Highly recommend this dealership. More

The service was excellent, the sales agent Vlad was exceptional. He made the buying process very easy for us. He was transparent, patient, knowledgeable, very helpful, and a great communicator. exceptional. He made the buying process very easy for us. He was transparent, patient, knowledgeable, very helpful, and a great communicator. More

I was in need of a new car and I done extensive research. I dreaded going to a dealership and the buying experience. It had been 15 yrs since buying my last car and I just knew a root canal would be a better I dreaded going to a dealership and the buying experience. It had been 15 yrs since buying my last car and I just knew a root canal would be a better experience than the car buying one. Larson Motors had the vehicles we liked and so I reached out to the sales team and met Tyler, later Vlad and Emil. This was the experience, I should have had many years ago - professional, listened to my needs knew the vehicle and features. Every step of the way mattered to me in how I was cared for by Merceds-Benz of Tacoma. I left a happy customer feeling like the deal was a win-win and thrilled with my choice in garage. Thank you sales team! More

Vladislav Lala was great 👍 we will come back in the future. We've told friends and colleagues about our experience here. future. We've told friends and colleagues about our experience here. More

They are very friendly,professional and very knowledgeable regarding all the questions that I raised. knowledgeable regarding all the questions that I raised. More

Sales reps very attentive and accommodating. Highly recommend. Vlad was my sales rep. He was great! Highly recommend. Vlad was my sales rep. He was great! More

Very great and amazing service from hard working people that made this possible and turn out to be a great deal for both us. Vlad Lala was my sales associate and he did a great job making car buying very e that made this possible and turn out to be a great deal for both us. Vlad Lala was my sales associate and he did a great job making car buying very easy and straightforward and very comfortable and didn’t feel pressure. Tom and Scott are very nice and respectful really made me feel part of the whole process and treated me like a family member. Will definitely recommend everyone to come here always. More