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Mercedes-Benz of Alexandria - Service Center
Alexandria, VA
518 Reviews
518 Reviews of Mercedes-Benz of Alexandria - Service Center
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July 27, 2019
The service manager was very attentive to my needs Overall I was very pleased with the Service Manager. I have been visiting this company for over 10 years and I would recommend them for any of my ser Overall I was very pleased with the Service Manager. I have been visiting this company for over 10 years and I would recommend them for any of my services. Kuddo's To Mercedes Benz of Alexandria. keep up the great work. Note I purchased a new vehicle and Al Daniels provided me outstanding service with my purchase. More
by NateScott
Employees Worked With
Al Daniels, Malike Sallieu, Xavier Martinez
July 09, 2019
Fantastic As Usual This place always goes the extra mile when it comes to a low stress and quick service. The team is well trained and their communication is just as go This place always goes the extra mile when it comes to a low stress and quick service. The team is well trained and their communication is just as good. More
by WeAre2007!
Employees Worked With
David Johnson, George Boatwright, Zachary Faley
July 05, 2019
Excellent Service provided by Zackery Faley Eventhough my last repair was under warranty and cost me nothing. My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced Eventhough my last repair was under warranty and cost me nothing. My husband and I regularly get both of our cars-a 2006 C350 and a 2011 S550 serviced here. I have been coming since 2006. My service advisor now is, Zackery Faley (never had a bad adviser). He is always friendly and professional and extremely knowleageable. He keeps me informed of the work that needs to be done, the projected costs and when the car will be ready. Whether its's scheduled maintenance or an unscheduled issue, Zackery lets me know what to expect. The work is done right the first time and if any problems come up relating to the work, they are immediately taken care of with no questions asked. Zackery always try to get me the best service price with discounts or promotions. I can't think of anything else that can be done to improve this service experience. More
by Deverett50
Employees Worked With
Zachary Faley
June 28, 2019
Great service adviser and leadership If you want great service from a Mercedes Benz garage - you have to meet service adviser Xavier Martinez at Mercedes Benz Alexandria VA ! Xavier M If you want great service from a Mercedes Benz garage - you have to meet service adviser Xavier Martinez at Mercedes Benz Alexandria VA ! Xavier Martinez is a true professional, very responsive, pays attention to details and places high importance on keeping you updated on progress/status and options for you. Xavier Martinez is a top class service adviser backed up by a very good dealership. I have enjoyed this great service for the last 3 years. Working with Maliki Sallieu has also been an excellent experience with his ability to work quickly through opportunities, always out the customer first and give his service adviser team great support to make customers very happy and come back again and again ! Thank you ! Chris W More
by Chris W
Employees Worked With
Malike Sallieu, Xavier Martinez
June 17, 2019
Top notch service The repairs were completed on time at a reasonable price. I can always depend on MB of Alexandria for outstanding service and communications. I high The repairs were completed on time at a reasonable price. I can always depend on MB of Alexandria for outstanding service and communications. I highly recommend MB of Alexandria for ever Mercedes owner. More
by Hbp
Employees Worked With
Todd Bartnicki, David Getachew
June 17, 2019
Mr. Boatwright Mr, Boatwright is an excellent advisor in the service dept. He is professional and knowledgeable. I had to take over the upkeep of my husband’s S63 M Mr, Boatwright is an excellent advisor in the service dept. He is professional and knowledgeable. I had to take over the upkeep of my husband’s S63 Mercedes because he became ill. Mr. Boatwright has been very patient with me. He Is always kind and helpful when I bring the car in for service. Carrie Thompson More
by Carrie
Employees Worked With
George Boatwright
May 14, 2019
Professional and personable The service advisor was friendly and knowledgeable. I’ve been at other dealerships where you felt like another ticket but at the MB of Alexandria this The service advisor was friendly and knowledgeable. I’ve been at other dealerships where you felt like another ticket but at the MB of Alexandria this was not the case. The advisor was personable and made me feel like a welcome client. I plan to go back and would recommend Mercedes of Alexandria to my friends and associates. More
by MadMax
Employees Worked With
Jack Lindeman, George Boatwright
April 11, 2019
Front Desk Service Attendant (Austin) was not knowledgable I was at your shop 2 Saturdays ago to have my 2012 C250 checked for a 'sluggish starting' problem. I told the front desk service attendant (I believe I was at your shop 2 Saturdays ago to have my 2012 C250 checked for a 'sluggish starting' problem. I told the front desk service attendant (I believe his name was Austin) that the vehicle would probably need a new battery because it failed to start a few days prior. Somehow (and I'm just reflecting backwards at the moment) he must have immediately 'assumed' the battery issue had something to do with the 'sluggish starting' problem. So as we get started, Austin gets into my vehicle, starts up the engine, and listens to the sluggish starting sound. He then proceeded to write up a service ticket for a diagnostic check. One hour later he returns to convey to me that the battery was in fact bad and if I agree to have the battery replaced it would correct the sluggish sound. I said that would be great, and he then proceeded with having the battery replaced. After another one hour wait he returns with a puzzled expression on his face to convey that the battery replacement was completed, however there was now a 'new sound' coming from my engine. Well naturally I soon became very concerned and frankly upset at this development, because I was led to believe that the battery alone was simply bad. He further said that my vehicle was 'elsewhere' at the time and therefore he could not (at that precise moment) check on this 'new sound' that was coming from my engine. Eventually the vehicle was returned to the Pickett Street location (30 minutes later) and when Austin started the engine, to my absolute amazement it turned out to be the exact same problem that I shared with him from the very onset. Meaning I was mistakenly led to believe that a battery replacement would correct the sluggish starting problem. So Austin agreed to 'recheck' the vehicle again (and I'm not sure if a diagnostic test was used for a second time because I wasn't billed for a second diagnostic check).but after another half hour wait, he then returns to convey to me that my timing belt tensioner was bad. When I inquired about how much would it cost to repair the timing belt tensioner, without certainty he replied that said it would probably run about $5,000.00. Right away I became skeptical that repairing a timing belt tensioner would cost that much money, but Austin said that he could provide with an actual cost estimate. Having a lost trust in Austin, I decided not to have him confirm the timing belt tensioner repair estimate. I really felt that he had already wasted 3 hours of my time for something that should have been diagnosed prior to (or at least during) the actual battery replacement. Yes as I was billed, Austin did take off a few dollars for the extended wait time, but overall it was a very unpleasant visit. Cost aside, I was just truly amazed that the timing belt tensioner wasn't diagnosed from the very beginning. Meaning Austin did not correctly or reasonably articulate what the problem 'may have been' on the service ticket after he initially listened to the sound of my engine. Basically Austin had no business listening to my engine at all - especially if he's not trained to provide the actual service technicians with an 'educated assessment' of what the problem could potentially be. Using what was written on the service ticket, it appears that technicians solely relied and trusted on the information Austin provided them.. Meaning the service technicians themselves were also fooled into thinking that all I needed was a battery replacement. Now I'm sure Austin intended on helping me with my car, but he demonstrated 'zero knowledge' on how to accurately diagnose a Mercedes Benz repair issue. The moment he sat inside my vehicle and listened to my engine...I was certain that he was a genuine Mercedes Benz service technician. Not at all the case. Disappointed...Mr. Terry Buggs More
by boy
Employees Worked With
First name was Austin...last name unknown at the moment
April 10, 2019
Worth the Wait The overall customer service at the Alexandria location from the representatives, mechanics, down to the comfortable waiting area is outstanding. The The overall customer service at the Alexandria location from the representatives, mechanics, down to the comfortable waiting area is outstanding. The only complain is not knowing they also deatail car. More
by am7
Employees Worked With
Deborah Hannon, Jeff Deavers, George Boatwright, Cesar Cardona
March 19, 2019
Outstanding Customer Service provided by David This was my first time taking my Mercedes to Mercedes Benz of Alexandria. Recently moved here from Dallas and needed service. I was met by David Geta This was my first time taking my Mercedes to Mercedes Benz of Alexandria. Recently moved here from Dallas and needed service. I was met by David Getachew and he immediately addressed the issue I was having with the brakes on my car. David is a true professional and he treated me as a valued customer. He quickly made me feel at ease and he brought me to the lounge area where I had coffee and water. He introduced me to the mechanic who was working on my car and we discussed the issue and it was resolved very quickly. I was very impressed with David's outstanding customer service skills and attention to detail. Because of the way he treated me as a valued customer, I came back a few weeks later and traded in my old Mercedes and upgraded to a new Mercedes. Looking forward to working with David again. I highly recommend David and I hope the other advisors are as good. More
by grejones1
Employees Worked With
David Getachew
