Mercedes-Benz of Alexandria - Service Center

Always outstanding service No matter how great or small an issue, these folks get it right every time and with a smile and timely. And never any surprises. They keep me informed No matter how great or small an issue, these folks get it right every time and with a smile and timely. And never any surprises. They keep me informed on issues discovered during services and the cost quotes are spot on. Not a complaint in the world about these folks. More

Warm welcome and excellent service We received a warm welcome to the center by the service advisor and the service provided was was excellent. I will recommend this service center. We received a warm welcome to the center by the service advisor and the service provided was was excellent. I will recommend this service center. More

Not your everyday dealer From the moment the bay doors open to the moment you get your baby back. There is no other service center quite like this one. Malick and the other se From the moment the bay doors open to the moment you get your baby back. There is no other service center quite like this one. Malick and the other service techs are so professional and treat you like family. It's always a pleasure coming here More

GREAT CUSTOMER SERVICE...ALWAYS! Jack Lindeman has always taken care of whatever needs to be done when my car needs servicing or when I just have a question...Jack always has an answe Jack Lindeman has always taken care of whatever needs to be done when my car needs servicing or when I just have a question...Jack always has an answer and solution! Jack keeps me informed every step of the way on what is going on and will always look out for any information I need to know. Efficient service, friendly staff, comfortable accommodations. Overall, whatever the need is Jack has put me in touch with the right person and they too have been great in handling the situation. From day one I have yet to be disappointed! More

Great service!! Super service, pleasant, professional people! We were told about how long it would take and it took about that long, A totally great experience! Than Super service, pleasant, professional people! We were told about how long it would take and it took about that long, A totally great experience! Thank you! More

Jack Lindeman gives the best customer service! Jack always takes care of my needs when my car needs service. I go in thinking cost and cure. Jack always works hard to minimize the costs and gets my Jack always takes care of my needs when my car needs service. I go in thinking cost and cure. Jack always works hard to minimize the costs and gets my car serviced as quickly as possible. I have never had a bad experience with Jack! Thanks Jack for all your hard work and always meeting the needs of your customers. More

Outstanding Customer Service The service personnel provide outstanding customer service to the customer. Nothing is left to chance regarding customer concerns/issues. A customer The service personnel provide outstanding customer service to the customer. Nothing is left to chance regarding customer concerns/issues. A customer is made to feel important. More

Service is #1 My recent service appointment went smoothly, as always. As a 10+ year customer, I appreciate the professionalism and efficiency of the service dept. J My recent service appointment went smoothly, as always. As a 10+ year customer, I appreciate the professionalism and efficiency of the service dept. Jack Lindeman, my service manager, is detailed and thorough in explaining maintenance and repair procedures. He is a great listener and willing to assist when the unexpected occurs. I trust his service advice completely. Thank you MB of Alexandria! More

Great Experience!! Absolutely great service and Experience!!! While waiting I walked over to sales, Al Daniels took the time to explain the features of a few new cars Absolutely great service and Experience!!! While waiting I walked over to sales, Al Daniels took the time to explain the features of a few new cars. Al is extremely professional, very customer orient, knowledgable and very friendly!! More

Great staff and service Malik is always accommodating and goes above and beyond. My car has a bike rack and he always finds a way to get it hand washed before returning it. Malik is always accommodating and goes above and beyond. My car has a bike rack and he always finds a way to get it hand washed before returning it. More