Mercedes-Benz of Arcadia

We leased a 2012 Mercedes Benz E350. It was an upgrade from our former 2009 leased MBenz E350. We initially went to Rusnak Arcadia to have a minor repair as my husband accidentally placed the dvd in the from our former 2009 leased MBenz E350. We initially went to Rusnak Arcadia to have a minor repair as my husband accidentally placed the dvd in the wrong section (instead of placing it inside the CD disc player, it was placed in between the divider section.0 Luckily, the manager William was there and he assured us that their service department will be able to take out the DVD inserted in the wrong spot. While waiting, he had mentioned good trade-in options, upgrade options etc. on our currently leased E350 2009. Our former sales agent was also there (Andre Voglezon) and he showed us the new 2012 E350. At first, my husband and I were hesitant to even entertain the possibility of upgrading our leased E350 to a newer model. We thought, we'd end up spending more. Anyhow, we were very much interested in the newer model but because William mentioned that they had new incentives for the new model 2012, we decided to give it a thought for at least a few nights. Andre (our former sales agent likewise, was patient to call us up, educate us re: the newer model, and again mention the new incentives. So, just before Christmas, we decided to go back to Rusnak Arcadia. This time, to check out the 2012 model and also, to see if the incentives were really good. Luckily, Andre was able to even lower our payments. He asked us regarding our mileage usage etc. It turned out that we were paying more than what we needed in the past but our former sales agent from a different dealer never explained it to us. So, Andre saved us a few more dollars than our usual payments. Also, they gave us a very good deal and we felt that we got the best value for our new 2012 E350. That same day when we visited Rusnak, was the same day we made our purchase. Andre made our Xmas a happy one. And as far as the new E350, we love it. The technology is totally different from our 2009 model. And, as the saying goes, "a Mercedes will always be a Mercedes Benz - no questions asked!" it is indeed a luxury car. As for Rusnak Arcadia, this is our second purchase with the same dealer as they cater to the needs of their clients. They want their clients happy. Most of all, they listen to the needs of their clients. We are lucky as we had a good sales agent. Andre Voglezon should be commended for his excellent people skills. William too has been a good manager whom we can count on. This comment has been long due as we made our purchase during the 3rd week of December 2011. But, I still wanted to rate this branch Rusnak Arcadia as an excellent branch. More

This is my second Mercedes and I purchased both new. I worked with Anthony Ziemann and he was extremely helpful in every way. I needed to decide which car was best for me and he spent a great deal of time worked with Anthony Ziemann and he was extremely helpful in every way. I needed to decide which car was best for me and he spent a great deal of time going over every detail that I was interested in. He did not try to convince me of anything and allowed me to make a decision that worked for me. After purchasing the car, Simon Nazarian went over the details of the car, the multi-media package, bluetooth and other new options that I purchased. He even came over to program my garage door to work with my car when I was unable to do it! He went above and beyond my expectations. I would recommend this particular dealership and these two gentlemen 100%! More

I came into this dealer ship just to obtain some information about a car I was planning on purchasing. There was no hassle or pressure into buying right away. Simon helped me with all the info I n information about a car I was planning on purchasing. There was no hassle or pressure into buying right away. Simon helped me with all the info I needed about the vechicale. I returned a week later ready to purchase it and of coarse I went with Simon. Very friendly and very helpful. More

We just purchased a ML350 from Rusnak and wanted to say how incredible the expierence and process was. Our saleperson Philip Chow, was perhaps the best person we have ever dealt with. We called and let how incredible the expierence and process was. Our saleperson Philip Chow, was perhaps the best person we have ever dealt with. We called and let Rusnak know we had a limited time for our first intial appointment. Philip, showed us the SUV and answered all our questions within the timeframe. I would highly recommend everyone and all my friends to deal with Philip Chow and Rusnak Mercedes. -Michael P- More

Andy Lok was very helpful and professional in what he does as a sales. He understands my needs and what exactly I was looking for. The whole process from selecting the car, test driving and paper work we does as a sales. He understands my needs and what exactly I was looking for. The whole process from selecting the car, test driving and paper work were completed in 3 hours. I highly recommended this dealership because of the efficiency, and the excellent customer service provided. More

Great customer service on the purchase of my Mercedes ML 350. I'm a return customer to Rusnak and couldn't be more happy. Andy worked hard to get me my price and was a pleasure to work with. 350. I'm a return customer to Rusnak and couldn't be more happy. Andy worked hard to get me my price and was a pleasure to work with. More

It was an awesome place if you know who to deal with. I had a chance to talk to Andrei Kokhno and he was very professional and friendly. He basically knows what he was selling and gave suggestions on what had a chance to talk to Andrei Kokhno and he was very professional and friendly. He basically knows what he was selling and gave suggestions on what options would look good on my new car. I was actually looking for a new car to my liking at the right price and I believe I got it at a great deal without haggling on the prices. I didn't want to waste time with some salesman trying to knock down a few dollars after hours of negotiation and Andrei was the Perfect man to see. He was very straight forward with the bottom line price which seems Very Reasonable. Eventhough the car that I'd picked up did not have all the options I'd wanted (Keyless GO), Andrei was willing to put in the customized order if I was willing to wait for it, which I didn't want to wait. Overall the service was Excellent. Andrei stayed until all the paperwork was done so he can give me some tips and pointers on how to use my new car. Since these days technology is so advance, it will be better for some personal guidance instead of reading the manual. More

Above all – Rusnak's product knowledge brought my Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a profe Above all – Rusnak's product knowledge brought my business to SoCal and Arcadia. As you know, I started with 14 dealers in Norcal/Socal. I’m a professional mechanical engineer by education and approx. 30 years experience; so was seeking straightforward answers to simple questions, without the usual auto sales hype. In addition – transaction speed, simplicity and the absence of selling pressure from all involved including your finance manager - were critical factors. This is the first new vehicle I’ve purchased in almost 26 years and there’s a reason for that, beyond the fact that I keep my vehicles for 10 years plus/minus. You have no idea how many salespersons I spoke with that have little knowledge of the products - automobiles - they sell. So thank you Rusnak, for an excellent transaction experience. More

I had a very pleasant experience at Rusnak over the weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southe weekend when I bought my first Mercedes. Kit Chieng was so helpful. He was able to find exactly what I was looking for. No other dealers in Southern California had the car that I wanted in stock and Kit was able to find me one at a good price too. It totally recommend Kit if you're going to buy a Mercedes Benz. He didn't haggle with the price. He was very straight forward and honest. He walked me though everything I needed to know about the car before I drove it off the lot. More

thanks guys you did a great job - i felt comfortable and you really worked for me. so far I love my new car - you were close and kind, timely and courteous. you really worked for me. so far I love my new car - you were close and kind, timely and courteous. More