Mercedes-Benz of Arcadia - Service Center

THIS IS THE EMAIL I SENT TO THEM. THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought THEY LET MY WIFE DRIVE THE CAR OFF THE LOT WITH COMPLETE FLAT TIRE AND SHE ALMOST CRASHED. My name is Albert Abkarian and My wife Julie Brought our MBZ GLC 430 to your shop to get it repaired under the tire warranty we purchased with our lease. We were told that the matter is not under warranty last week while talking to Tyler. He said something about 3 mm or 4 mm and my wife, or any average person would not know what that is. I was on the speaker phone as Tyler should remember me saying that it was a fake insurance sold to us and I was screaming it. At the end of our conversation, which I am sure was recorded on 12/22/2023 at 3:12 p.m. which we decided to change all four tires as it was at your facility already, and I was on the speaker while my wife specifically stated that she wants all four tires to be changed. He told us that he cannot get it to us until Tuesday as the guys were leaving for Christmas holiday but will have the tires put on and ready for pick up on Tuesday. We said ok. The conversation ended with both parties understanding that the four tires will be changed. There has to be a recording of the 9 minute conversation at 3:12 on December 22nd. Today, my wife picked up the car and while on freeway, she noticed that the tire was flat, and you sent her home with a flat tire. She was scared for her life and almost got into an accident. She called your service department, and they told her to drive the car back to the dealership. She became emotional and started crying after driving back to your dealership and asking why the tires were not replaced. How can you let my wife take a car out of your shop with a flat tire and enter the freeway? You are lucky that the car did not flip, and she did not die. She was crying as she was at your facility and has had emotional ups and downs since she returned home. She left the car at your facility so you can change the tires per your previous note. We were just told that somehow the check engine light is on now even though it was not on at the time she returned it. Even in your documentation at the discharge there is no mention of check engine light. Your facility should never allow an individual to drive off a car with flat tire due to safety concerns. There was never a mention of the flat tire not being fixed while she was picking up the car. she asked for the payment, and it was zero balance, so she assumed the tire insurance had covered the charges. Again, letting her drive off with a check engine on and with a flat tire was not only gross negligence but was intentional. More

The best all around. Perry has made it that way for us for at least 10 years Perry has made it that way for us for at least 10 years More

Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car Very attentive personnel Very clean environment Very nice loaner car More

Roy Wu was one of the best Service Advisors I have ever had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. had through out the 20 plus years at Rusnak Arcadia. He put a smile on my face and ended up buying another Mercedes Benz afterwards. More

Staff is always pleasant to interact with. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. More

My service advisor is very honest and made me at peace driving my car . She is always accommodating . driving my car . She is always accommodating . More

Ophelia has been fantastic to work with. Very responsive and very helpful Always thoughtful with great suggestions and support Very responsive and very helpful Always thoughtful with great suggestions and support More

Everyone there is so helpful, informative, and great to deal with for whatever the transaction is. I always have a wonderful experience there. deal with for whatever the transaction is. I always have a wonderful experience there. More

Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. . All questions that I had are answered. Highly recommend. More