Yohan Chen
Yohan Chen at Mercedes-Benz of Arcadia
Refer Me

Yohan Chen

Service Advisor

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

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4.8
21 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

4.8

21 Reviews

Write a Review

21 Reviews of Yohan Chen

January 12, 2024

Dealership Rating
Employee Rating

Very good service, I would recommend to my family and friends,thank you very much More

by niuna0720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2024

Mercedes-Benz of Arcadia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2023

Dealership Rating
Employee Rating

Rusnak Arcadia is a first rate organization. From the moment I requested assistance with buying a car I was given every courtesy and ended up buying a beautiful Mercedes that day. My experience More

by maryrtuck6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Cao

October 27, 2023

Dealership Rating
Employee Rating

Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car More

by Lxs4jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2023

Dealership Rating
Employee Rating

Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. More

by Saenzmonica
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Katrina Morris, Denise Justice, Michael Marsh , Allen Hsiang, Christie Rutherford, Andy Tan

January 30, 2023

Dealership Rating
Employee Rating

This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and alwa More

by Llc653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Hung

Feb 02, 2023

Mercedes-Benz of Arcadia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Arcadia! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Antony Chandler General Manager achandler@rusnakautogroup.com (626) 462-3014 https://www.rusnakarcadia.com

November 01, 2021

Dealership Rating
Employee Rating

This Rusnak Dealership also called Arcadia Mercedes Dealership gives me one of the worst experience on car maintenance. I was planning to drop off my Mercedes 2019 SLC300, and they need until next da More

by wlee7337
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Michael Marsh , Rebecca So

Nov 16, 2021

Mercedes-Benz of Arcadia responded

Hello, Please know that we take your feedback very seriously, and I would appreciate the opportunity to speak with you to address all of your concerns further regarding your recent service experience. Please reach out to me at a time that is convenient for you to discuss your situation. I appreciate your time and look forward to speaking with you. Best, Service Manager mmarsh@rusnakautogroup.com (626) 462-3050 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

Nov 16, 2021

Mercedes-Benz of Arcadia responded

Hello, Please know that we take your feedback very seriously, and I would appreciate the opportunity to speak with you to address all of your concerns further regarding your recent service experience. Please reach out to me at a time that is convenient for you to discuss your situation. I appreciate your time and look forward to speaking with you. Best, Service Manager mmarsh@rusnakautogroup.com (626) 462-3050 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

July 04, 2021

Dealership Rating
Employee Rating

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Me More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stacy Yee

Jul 04, 2021

Jason responded

Thumbs up for Mr. Yohan Chen, very impressive for his service initiative, help me with the 80k miles Service B maintenance and escort me to the Finance Department for further inquiries. He really is a Mercedes-Benz standard Service Advisor.

April 18, 2020

Dealership Rating
Employee Rating

Yohan is very professional & accommodating. We love working with him. He makes our visit easy & pleasant. One thing we like about Yohan, he is honest & reliable. More

by lemekdara
Recommend Dealer
Yes
Apr 19, 2020

Mercedes-Benz of Arcadia responded

We're positive Yohan will love seeing your kind comments and thoughts about working with him. Let us know if we can assist again with anything else. We are here to help!

April 18, 2020

Dealership Rating
Employee Rating

Excellent MB of Arcadia is a top notch dealership, with excellent and well trained staff. A thoroughly pleasant experience from purchase through service. I wo More

by w.hug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrin Bassenger , Andy Tan

Apr 19, 2020

Mercedes-Benz of Arcadia responded

Thank you for the great review! We are happy to know that you had a positive experience with Katrin, Yohan, and Andy, and if there is anything else we can do for you, please let us know.

April 18, 2020

Dealership Rating
Employee Rating

I have always been completely satisfied with the service provided and would highly recommend Perry and Yohan to take care of all my service needs. More

by Blossomuyeda
Recommend Dealer
Yes

Other Employees Tagged: Perry Roeder

Apr 19, 2020

Mercedes-Benz of Arcadia responded

Thanks for taking some time to share your satisfaction. Let us know if we can be of assistance again with anything else. We are here to help!

1

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