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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
887 Reviews
Call Dealership (703) 525-2100
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585 North Glebe Road

Arlington, VA

22203

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Showing 887 reviews

June 20, 2025

Give Hugh McGuire a BONUS! !!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!! More

by MAJUSMCRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Jun 21, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you so much for the kind words! We're all smiles after reading your review. It's always a pleasure to hear about our guests’ experiences, and we truly appreciate you choosing to service your Mercedes with us. I’ll be sure to share your feedback with Hugh and our Service Management team—they’ll be thrilled to hear it. Thanks again for taking the time to share your experience, and we look forward to assisting you again down the road. Mike Fisher Business Development Center Manager 703-284-2575

June 06, 2025

The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to r More

by rofRob
Recommend Dealer
Yes
Employees Worked With
Terrance Ames, Dan Moreau
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Jun 09, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for taking the time to provide feedback about your experience with our service department, and thank you for servicing your vehicle here. While we appreciate the 5 star rating, you raise a good part regarding the clarity and transparency of the invoice. I'll be sure to discuss this with the service managers. Fell free to reach out with any additional information, and we'll be happy to answer any questions you have. Best regards, Mike Fisher Business Development Center Manager 703-284-2575

June 04, 2025

Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service More

by Thehaysgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Jose
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Jun 05, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We are all smiles after reading your review! We love hearing about our guests’ experiences, so thank you for sharing yours. I’ll be sure to share your comments with our Managers. Thanks for taking the time to tell everyone about your experience, and we look forward to assisting you again down the road. Mike Fisher, Business Development Center Manager, 703-284-2575

May 26, 2025

Was a routine service performed efficiently and with pleasant attitude by each employee who was involved More

by paul.oosterhuis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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May 26, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Paul. Thank you so much for your review and five-star rating! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Arlington. Providing exceptional customer service is always our top priority, and it’s great to know we delivered that for you. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards, Mike Fisher Business Development Center Manager 703-284-2575

May 18, 2025

Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly More

by Manish9401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
May 18, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleague Hugh was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

May 02, 2025

Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This l More

by clarkesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
May 02, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that Hugh and his team have consistently provided the kind of experience you've come to expect. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

April 19, 2025

I really enjoy my experience every time I am there. True professionals. I will be back. More

by drgailfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Apr 20, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Dr. Fuller, thank you for once again choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

April 11, 2025

Good location and ease of scheduling appointments. Friendly staff and good explanations. Thank you very much More

by Pennington5
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Apr 13, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Gary and hi team provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car needs a little TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

April 04, 2025

Great service with my new car purchase. This is my 2nd car purchase from this dealership and both times everything was smooth. More

by yumi00
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Tchong
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Apr 05, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for choosing Mercedes-Benz of Arlington for your vehicle purchase. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Paul once again provided that for you. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

March 20, 2025

My repairs were done efficiently. Representative was courteous, professional, and knowlegeable. I was kept informed of the progress of the work. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Report | Print
Mar 20, 2025 -

Mercedes-Benz of Arlington an American Service Center Company responded

JP, thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that Hugh was able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

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