Mercedes-Benz of Atlanta Northeast - Service Center

Jeff gives me all the information I need to decide about a repair and what to watch for if the repair can wait. He returns my calls promptly. The service department is courteous and does quality work. I a repair and what to watch for if the repair can wait. He returns my calls promptly. The service department is courteous and does quality work. I am never pressured to have work done that is unnecessary. More

Such a TREAT to get a chair massage while waiting for the car. Makes it easier to drive to this dealership from Decatur! The look of the waiting room is nice, the refreshments are appreciated. Tammy at th car. Makes it easier to drive to this dealership from Decatur! The look of the waiting room is nice, the refreshments are appreciated. Tammy at the reception desk is darling. But yes, Tuesday and Thursdays...awesome to get the massage. More

I had the pleasure or getting road side assistance from Mauricio Montana of Atlanta Classic Cars. I will say with pleasure that from the call, to checking on my safety he was the best road side assistance Mauricio Montana of Atlanta Classic Cars. I will say with pleasure that from the call, to checking on my safety he was the best road side assistance tech I ever dealt with. If you should have an emergency hope that you get Mr Montana. More

Jeff did a great job getting the services covered through my extended service warranty,seamlessly accessing them to cover the expenses. He kept me informed of the progress of the work. Everyone there is so h my extended service warranty,seamlessly accessing them to cover the expenses. He kept me informed of the progress of the work. Everyone there is so helpful and goes the extra mile, especially when I am moving my little one, his car seat and everything else from my car to the courtesy car. More

We have been purchasing our cars and having them serviced at Atlanta Classic Cars for over 10 years; Kim Harward-Cates is beyond compare. She is knowledgeable, capable, efficient - and ALWAYS good for a lau at Atlanta Classic Cars for over 10 years; Kim Harward-Cates is beyond compare. She is knowledgeable, capable, efficient - and ALWAYS good for a laugh. We've sent many friends to her and everyone has been as equally impressed with her. To date we've had four Mercedes-Benz and Kim has been our Service Advisor for all of them. More

I always enjoy visiting Atlanta Classic Cars. Everyone is so friendly and accommodating, not to mention the new renovations in the building look great! I would definitely recommend this dealership to anyone so friendly and accommodating, not to mention the new renovations in the building look great! I would definitely recommend this dealership to anyone in the market for a new or pre-owned vehicle. The service department lounge area is so comfortable, you almost forget you are at a car dealership! More

I have given the rating I did because Atlanta Classic Cars is by far the most professional, courteous and knowledgable dealership I've dealt with. I have purchased 3 different cars from ACC im the last 6 Cars is by far the most professional, courteous and knowledgable dealership I've dealt with. I have purchased 3 different cars from ACC im the last 6 years and I haven't encountered a problem yet. The sales staff is fantastic and the service department is even better. I never feel like I'm being bamboozled into a service I don't need and the work is always quality and ready when promised. This last time I dealt with Marcus Huntley and he was great letting me know he was getting a loaner car cleaned for me a shortly thereafter he appeared with the keys, explained the vehicle to me and I drove off no problem. My husband has also purchased 2 different cars at Atlanta Classic Cars and we have no plans to go anywhere else in the future. We appreciate how business is conducted at Atlanta Classic Cars! Thanks! Sincerely, Tiffany Cochran More

Very nice and clean facility. I enjoy being able to use spare offices for doing work while waiting for car to be serviced. Having a complimentary Massage while waiting was a very nice perk. Had a very n spare offices for doing work while waiting for car to be serviced. Having a complimentary Massage while waiting was a very nice perk. Had a very nice conversation with Sales rep who sold me the car. Jessie Cannon Wallace. She explained to me about new cars coming out - she is always quite professional and cares about her customers. More

I have been dealing with this dealer for many years and have always received exceptional service whether purchasing a car, havng warranty work done or just required service. In this instance I cracked a have always received exceptional service whether purchasing a car, havng warranty work done or just required service. In this instance I cracked a tail light on my wifes new 2011 S550 on Friday afternoon. I called Kim (my service rep) at approximately 2:30pm concerning getting it replaced as soon as possible. Kim called me back in approximately 10 minutes advising me Denise in the body shop would be calling me. Approximately 15 minutes later Denise called to inform me they did not have one in stock but she could have it by Monday afternoon plus she also had my cost for the unit installed. I told her to go ahead and she said she would call me when it came in and set up an appointment to install it. On monday afternoon I spoke with Denise and we set up an appointment for 8:30am on Tuesday ( she said they could do it anytime but I like early mornings). I was there at approximately 8:15 and Denise had some one working on it immediately. It was completed by 8:40am and Denise also had the car washed so I was out of there by 9am or shortly thereafter. I also went to see Kim (my CSR) because I could not get my cell phone to program on my wifes car. Kim personally set up the bluetooth to work with my phone. Can't beat that More

They had never failed me both in purchases & subsequent services since I first bought a new car in 1995. I had visited other Mercedes & car dealers in the Atlanta area, this is by far the most c subsequent services since I first bought a new car in 1995. I had visited other Mercedes & car dealers in the Atlanta area, this is by far the most customer friendly, has the most knowledgeable service managers & technichian in the Atlanta area. Last but not least, the most spacious & comfortable environment for both sales & services. More