About Mercedes-Benz of Atlantic City
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Mercedes-Benz of Atlantic City has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
financialfunding
5/17/2012 3:31:05 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Merhlander
My Review of Mercedes-Benz of Atlantic City:
They are NEW owers at this dealership and they are real pro's in the auto business. I have purchased over 25 cars in the past 20 years from John Merhlander. If you want Carte Blanc service, call John. he is a first class gentlemen and runs a first class dealership.
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Response from: Mercedes-Benz of Atlantic City
Added: 5/21/2012 2:01:16 PM
Hi Financial Funding,
Thank you for the great review of Mercedes-Benz of Atlantic City! We certainly love taking care of our customers from the time they walk in the door, to the official signing of the paper work. It is our duty to ensure the car buying process is not just a seamless one, but enjoyable. My personal email address is: CustomerService@MercedesBenzofAtlanticCity.com, should you ever need help with anything in the future. We look forward to helping you pick out your 26th Mercedes-Benz!
- Jennifer Harrington
tmerch
4/23/2012 4:41:53 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Alex Silvestri
My Review of Mercedes-Benz of Atlantic City:
Alex made the sale easy and pleasant. The car was on time and financing was straight forward and simple. I wish it were always this easy to buy a car.
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Response from: Mercedes-Benz of Atlantic City
Added: 4/25/2012 3:40:45 PM
Hi Tmerch,
My name is Jennifer Harrington and I handle the customer service here at Mercedes-Benz of AC. We all enjoy taking care of our customers, making their car buying experience easy and simple. Thank you very much for the positive review and I am so glad you had such a great experience at our dealership. I would also like to extend my personal email address, should you need assistance with anything in the future: CustomerService@MercedesBenzofAtlanticCity.com. Enjoy your new Mercedes-Benz!
Tovice
3/13/2012 7:35:15 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Denise (Sales), Harvey (Finance) Alex (Sales Manager)
My Review of Mercedes-Benz of Atlantic City:
I purchased my S550 from Mercedes Benz of Atlantic City as a gamble. My gamble was not having seen the car in person but only through the internet. I live over 600 miles away but there was the constant communication from Denise that gave me comfort in knowing I was making the right choice. After flying in and be picked up from the airport things went just as promised. I was actually in and out (secured financing completed) within no time. The car was just as described....perfect!!
I was more than elated with the entire process. It went very smooth (as you would expect from Mercedes professionals). I am happy I decided to try the dealership for myself. I would definitely purchase my next car from Mercedes Benz of Atlantic City.
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Response from: Mercedes-Benz of Atlantic City
Added: 4/25/2012 3:33:36 PM
Tovice,
Congratulations on your new Mercedes-Benz! Customer service and our knowledge about Mercedes-Benz vehicles are just a few things we take pride here at Mercedes-Benz of Atlantic City. Denise is a wonderful asset to our staff and I am ecstatic she was able to assist you and make this purchase seamless for you. I would also like to thank you for traveling such a long distance to make a purchase from us. I would like to extend my personal email address to you: CustomerService@MercedesBenzofAtlanticCity.com, should you ever need anything in the future. Thank you for the wonderful review & congrats on your new Mercedes-Benz!
- Jennifer Harrington
janjomi
3/9/2012 12:55:38 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Denise Quinette
My Review of Mercedes-Benz of Atlantic City:
The sales consultant was very knowledgeable and friendly. She worked with me and through the Finance Manager we arrived at a price that I could live with and the car I wanted. It is my second time at this dealership and I plan to return.
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Response from: Mercedes-Benz of Atlantic City
Added: 4/25/2012 3:20:07 PM
Hi Janjomi,
Thank you so much for the wonderful review! My name is Jennifer Harrington and I handle the customer service here at Mercedes-Benz of AC. Denise is definitely an asset to our team and I am pleased she was able to help guide you through your purchase. If you ever need assistance in the future, please do not hesitate to contact me: CustomerService@MercedesBenzofAtlanticCity.com. Thank you again for the review and congrats on your new car!
LHugs24
12/1/2011 8:38:54 AM
Overall Score: 
1.4
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: Dave Steele , Kevin (service) Tighe ( service manager )
My Review of Mercedes-Benz of Atlantic City:
We have been loyal customers to Mercedes Benz Atlantic City for 10 years. Our loyalty was misplaced. Just in the last year we leased a CLS 550 and bought a Porsche Cayenne 2011 and my father in law bought a used car from them. I guess they don't need our kind of business!!!
We needed to have repairs done on the CLS 550 rims. I hit a curb (which my husband wanted to kill me !! ) I damaged the rims pretty bad and took two chunks of tire out of each wheel on the left side of my car. The car needed to have it's first service done, so my husband asked if they could repair rims. Yes they could ,great ! As soon as I received my car back I told my husband the car was not driving right. It felt like the back end was slipping out, especially when it rained. On further inspection we noticed the back left tire did not have the chunk of tire out of it. We called and made an appointment to bring the car down for them to look at. We drove the 45 minute ride from our home. We explained that these are not our tires unless you turned the tire to the inside of the car, they explained that they can't do that with these tires. So we told them that both tires had chunks taken out of them. Now the one back doesn't. The service manager said there is no way that they changed tires !! Ok but someone did !!! When they checked the tire wear in Sept. they told us the front were an 8 and the back was a 6. Now 2 1/2 mths later the fronts are still 8 and the back they said was reading a 4. They said sorry we can't do anything for you .My husband and I were livid someone swapped our tires out. We told them to give us our car back and we will take our business elsewhere. Called Mercedes Benz USA talked to a case manager and he told us to go to another dealership to have the car looked at. We did and they rated the front tires an 8 and the back tires a 2 on one side and 1 on the other . Just shows you Mercedes of Atlantic City lied to us again . Who do they think they are??? My family and I could have been seriously injured with the tires they swapped out. They kept blaming the tire wear on the way the car is driven. How could a tire go from a 6 to a 2 in two months ??? Where did the tire with chunk out of it go ??? I hope this will deter someone from going there because your life could be in danger if this is the way they run there service department.I know mine and my family's was.
If anyone has any issues that you want resolved call MB USA they were very helpful and quick to resolve this matter. Unlike the dealership. Hope Dr. Berger has deep pockets because he won't be in business long if this continues.
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HANDSONTALENT
8/10/2011 4:57:55 PM
Overall Score: 1.4
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: david steele and dr berger
My Review of Mercedes-Benz of Atlantic City:
went in to buy a mercedes e class, was told the car was executive demo driven by davids wife
car was filthy and had the dash taken apart while i was trying to see it that day
was told the car had 5000 miles on it
came back after 3 days and car had only 3514 miles
i think they rolled it back, why the dash was apart
i went to another car, worked a deal and bought it
my trade took 3 months to get paid off, got letters from my bank, my credit scored dipped
car is 2010 e350 , decent but had paint work , after i found out from other dealer in penna.
dont do business with them
steele is egotistical and stuck up only for himself ,blaming the delership he did, but did nothing to help the situation
call the owner.. so called dr berger
3 times finally got a call, he said to deal with steele
endless routine
berger wanted to tell me what he owns and how much his net worth is
typical jerk retired dr, etc etc
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Response from: Mercedes-Benz of Atlantic City
Added: 1/4/2012 1:19:56 PM
My name is Dave Steele and I am the General Manager here at Mercedes Benz of Atlantic City. Your comments about the condition of both the vehicle you were considering and the vehicle you purchased are unsettling to me. Our team takes pride in offering quality vehicles, and more importantly, being honest with our customers.
While it has been a few months since your visit, I would really like to speak with you about your experience to learn more. Please email me at CustomerService@MercedesBenzofAtlanticCity.com and I will contact you as soon as possible
marlisg
9/26/2010 12:40:50 PM
Overall Score: 
1.5
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: pat meuhler david steele
My Review of Mercedes-Benz of Atlantic City:
i brought my car in for service, they had it for 2 weeks. my car is garage kept,and very clean. when they were done they drove the car up to me with water spots and bird droppings. one of the service guys had it washed, but he did a poor job, as a result he put scratches all over my hood and roof. the general manager said he would bring it to a body shop and we would split the cost,but i didnt think that was right since i didnt put the scratches ther in the first place!! but it was my word against his. i cant affor a new car every 2 years so i take care of my vehicles very well. beware going to this dealership !! also, the original problem i brought it there for was not fixed after 2 weeks so i had to bring the car right back to get it fixed.
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Response from: Mercedes-Benz of Atlantic City
Added: 12/30/2011 11:31:44 AM
Marlisg,
Thanks for taking the time to review the service department here at Mercedes Benz of AC. My name is Dave Steele, the GM here at Mercedes Benz of Atlantic City. I believe we may have spoken previously, but I do want to apologize once again for your negative feelings about the service and treatment your vehicle received while here at Mercedes Benz of AC last year.
Please know that our service team is committed to providing excellent care for every vehicle in for service with us. And while I am very sorry we were unable to rectify things for you, I do want you to know that your experience has led us to make many improvements to our service department, including ensuring that our customers are informed of any damage we are recording on their vehicle prior to service.
Once again, I do apologize that we were unable to turn things around for you. Should you ever have any additional comments or questions, please don’t hesitate to contact me at CustomerService@MercedesBenzofAtlanticCity.com
commops7
9/21/2010 10:16:22 PM
Overall Score: 1.6
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: 6
My Review of Mercedes-Benz of Atlantic City:
The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours waiting, been lied to, actually even been told I am threatening when I reminded the service manager "director" (LOL!!) that I would go elsewhere. He goes, I don't respond to threats? Where the F was this guy's service pledge and did he not ever learn that the customer is ALWAYS right motto? Give me a break. I had a car damaged there, these guys need to simply close the service department down. Its amazing how different sales is from service. Sad experiece, I'm going to Freehold or Princeton from now on.
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Response from: Mercedes-Benz of Atlantic City
Added: 12/29/2011 10:55:28 AM
Commops7,
My name is Dave Steele and I am the General Manager here at Mercedes Benz of AC. While I am happy to hear that you had a great experience with our sales team, I do want to apologize for your experiences with our service department. Your comments about your extended wait time, incorrect parts ordered for your vehicle, and especially your experience with our service team in 2010 are quite unsettling to me.
Since last year, we have made significant efforts to improve the customer service throughout our dealership, and although I am sure you are hesitant, I would really like to speak with you to see if there is any way we can rectify things, and also invite you to visit us once again. My direct email is CustomerService@MercedesBenzofAtlanticCity.com. Please email me with your contact information as I would really like to see if we can turn things around for you. Thank You