Quick and professional. My service advisor is great and always knowledgeable. She knows that I am very busy and need to have my service done correctly and quickly. She has been my advisor for years, and I am always pleased.
We can't thank you enough for your continued support over the years, Sabrina. From the start, we've always made and effort to give our team the tools and training to continuously exceeded customer's expectations, just as Minh has! Thanks so much for the kind words and we look forward to serving you again next time you need us. -The Team at Mercedes-Benz of Austin
Wonderful experience, scheduled an appt. They took my car right away got me in, met with the service technician he was prompt and waiting for me. filled out paperwork, the individual to get a loaner car, which was a great car, and was on my way in about 15 minutes. I received a two text one stating there was no update and the other stating the car was ready . Loved the process, the promptness and kindness shown by the staff.
I came in to get a part replaced for my cruise control. Ron was very helpful and arranged for us to have a loaner to get to my husband's doctor's appointment. We really appreciated it as we knew the dealership was very busy that day. The service department expedited the service knowing that we were from out of town. Our car was ready to go when we finished with our doctor's appointment. Thank you Ron and the service department for your courtesy! Bill and Linda Hohertz
I called for my service appointment and was scheduled. A conflict with my schedule arose for the drop off time of my vehicle, so I called Minh and she quickly arranged my drop off time and had a loaner waiting.
They treat you like you're VIP and do what they can to accommodate you while your car is being serviced. Unlike some dealerships you can always get a loaner car if needed. Only thing I don't like is just because you own a prestigious car, no battery should cost $350+!!! REALLY
Brian Smith was very cordial, listened carefully about my explanation of a couple of issues that my car presented prior to Service B was due. He gave me an estimated time to get my car back and then kept me informed about the repairs needed which would take longer then previously thought. I was very pleased with his service and also with the loaner I had.
Thanks Mercedes Benz of Austin
We're thrilled to hear that your visit went smoothly, Carlene. We know that car maintenance can feel like a chore, which is why we go out of our way to make it easy and painless! Thank you so much for the kind review. We can't wait to have you back next time. -The Team at Mercedes-Benz of Austin
We greatly appreciate the kind words! Our staff is trained to exceed a customer's expectations and we love to hear that your visit was no exception. :) Thank you for the review and happy cruising. -The Team at Mercedes-Benz of Austin
It's our goal to make our customers feel at ease from the minute they arrive to the minute they depart. Thank you so much for the review, Jules and we wish you all the best! -The Team at Mercedes-Benz of Austin
Ron had all my paperwork ready to sign and the loaner vehicle was waiting for me. I was in and out timely and able to finish my day without any worries. The guys in service were great, they had my warranty work completed just after lunch so I could pick up my Benz before traffic was heavy. Everyone was courteous and professional.
We greatly appreciate the kind words and high marks. We know that car maintenance can be a pain at times and we're thrilled to hear that we could make it easy and pleasant; this is exactly what we strive to achieve for each customer! Thanks so much for helping to spread the good word about our dealership. :) -The Team at Mercedes-Benz of Austin