My family has owned Mercedes vehicles on and off since the late 60's (grandfather). My wife have owned 6 now. 500SL, R320 CDI, S350, S550, GL450, and now an E350 Bluetec. The latest of which is our new-to-us 2013 Mercedes E350 Bluetec. The last 3 we have purchased from Mercedes of Austin and have since been servicing our Mercedes vehicles at Mercedes of Austin as well.
This feedback is regarding our latest purchase of the E350 Bluetec. We came into the dealership to replace a tire which had a flat on our S550. We opted to wait on the service, which was not a scheduled appointment. Because we had no appointment it was going to be a 2-3 hour wait. We were not in a rush and had time to wait.
While waiting we went onto the showroom floor and ran into Fouad Batlouni. I had met Fouad once before when I referred a coworker to MBofAustin for a GL (which he did not purchase). Fouad greeted me, and even remembered my name from our previous brief encounter.
Immediately, Fouad was friendly, honest, and not a typical salesman at all. He was friendly and just made conversation asking how we had been doing. I asked him if he had any diesel E-class vehicles in stock, since we had considered replacing our S-class with a diesel E-class. Fouad showed me their inventory list along with full details of each car. Two E-class vehicles caught my eye, which he was happy to show us. Fouad knew I was not there to purchase a car that day, I was just in to service our S-class. Even still, he was very friendly and helpful, and very open to entertaining our curiosity without being pushy at all. Fouad brought showed us the various vehicles that we were interested in, and one in particular seemed to be a perfect fit. It was a very clean, 1-owner, certified pre-owned, E350 Bluetec. The price was very fair. Fair enough that we did not even want to negotiate. Fouad helped us to get the process started to fill out lending documents and also get the S-class appraised for trade-in. The trade-in offer was far as well, so we did not haggle one bit on any portion of the deal.
Apart from Fouad's kind and friendly manner, the biggest thing I can say is that Fouad's experience of financing far exceeded our expectations. If it were not for Fouad's personal experience in finance side of the business, we would not have gone through with the purchase. In the end, we ended up with a very fair rate on the loan, along with the terms we were looking for and a vehicle we could not have been happier with.
Thank you Fouad Boutlani & Mercedes-Benz of Austin for continuing to exceed our expectations. We will definitely be coming back to you for our next vehicle purchase.