Mercedes Benz of Austin

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes Benz of Austin:
All staff at this dealership were very couteous and very focused on the comfort of the customer. Saleman was very professional and absolutely did not pressure the sale. Services was great and everyone from sales to the financial people were very accommodating.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Austin:
The service department never explains the work needed to be done on the vehicle, nor do they call to report progress. And twice there were grease IN the car when we have it back.

The last straw is when they quoted us over $1000 on engine repairs whereas it was all covered by extended warranty through Mercedes Benz company (verified by Georgetown dealer), and kept on telling us that it was not covered despite our inquiry.

I will never buy a Mercedes in Austin just because the frustration of dealing with this dealer isn't worth it, no matter how good the vehicle is.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Austin:
I have been taking my car to them for service for over three years. In that time I have spent several thousand dollars. They seldom call to inform the service work is completed or may not be completed on the same day. They seldom have enough cars to handle the number of individuals that need one while the cars are being serviced. In all the time I have taken my car to be serviced, only twice was I given a Mercedes to drive while my car was being serviced.
The last time was for a catalytic converted which I had to prepay $1200 for. After waiting for one month with no phone call about the status I called to ask when I would expect to be able to take it in. I was informed that there was a shortage of parts. Another month and still no phone call. No part either. One more month goes by and still no part. Nationwide backorder. No estimate of when if ever I will get one.
Overall their service department stinks. In searching for a new car, I talked to several Lexus owners that are now Lexus owners because of MBofAustin. I will never go back there.

Was this review helpful to you? Yes | No