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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
956 Reviews

956 Reviews of Mercedes-Benz of Austin - Service Center

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October 15, 2022

The physical location of dealership was difficult to locate and get to. CJ service rep was thoughtful, knowledgeable and thorough in his explanation of needed services. More

by genielowry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Oct 17, 2022 -

Mercedes-Benz of Austin responded

Genie, thank you for taking a moment to leave this supportive feedback for CJ! We are happy to see that he worked diligently to provide a seamless experience. If there is anything we could have done better during your experience, I would love to know so we can make improvements in the future. Please contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again and have a great day! :) - Timothy Shook, COO

October 11, 2022

I want to especially give huge credit to Wade Wells who is so completely thorough and professional at every turn. He is remarkable. More

by bgammon
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Oct 11, 2022 -

Mercedes-Benz of Austin responded

Bgammon, thank you for taking a moment to leave these words of encouragement and support for Wade! We have a passion for delivering experiences just like this, so we will be sure to commend Wade for doing such a great job. If there is anything we can assist you with in the future, we are just a phone call away! Thank you again and have a great day! :) - The Team at Mercedes-Benz of Austin

October 05, 2022

Excellent service and great customer satisfaction in the vehicle inspection and was done in a timely manner More

by sln691h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Report | Print
Oct 11, 2022 -

Mercedes-Benz of Austin responded

Sln691h, thank you for the wonderful compliments! We are happy to hear that you enjoyed your experience, and we hope to have the opportunity to serve you again in the future. :) - The Team at Mercedes-Benz of Austin

September 30, 2022

Very efficient - especially good communication from Kleber Romani regarding when I should expect car to be ready. More

by drabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleber Romani
Report | Print
Sep 30, 2022 -

Mercedes-Benz of Austin responded

That is excellent to hear, Drabe! We aim to provide one-of-a-kind experiences to everyone that walks through our door, so we are delighted to see this phenomenal feedback for Kleber. Thank you for stopping by to see us, and please let us know if there is anything you need assistance with down the road! :) - The Team at Mercedes-Benz of Austin

September 23, 2022

The repairs on my E-550 took a bit longer than expected. There were extenuating circumstances. Overall, with the complimentary loaner car as an interim vehicle, things worked out okay. Brian kept me info More

by prtomr
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Sep 23, 2022 -

Mercedes-Benz of Austin responded

Thank you for choosing us to assist you, Prtomr! We appreciate the friendly review and hope you will reach out if there is anything we can assist you with down the road. Have a fantastic weekend! :) - The Team at Mercedes-Benz of Austin

September 20, 2022

My experience with Mercedes Benz of Austin was very positive. The service was performed within the estimated time frame and we were supplied with a loaner for the duration. I would recommend Mercedes o More

by karl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Sep 21, 2022 -

Mercedes-Benz of Austin responded

Karl, it's wonderful to see that you enjoyed your experience here! Thank you so much for choosing us to be your favorite, and please let us know the next time we can assist. :) - The Team at Mercedes-Benz of Austin

September 20, 2022

Great service as always! No waiting and several people ready to help when I arrived. More

by laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Laurie, this is exactly what we aim to provide 100% of the time! Thank you so much for taking a moment to share these words of encouragement and generosity for our team. We appreciate your continued support and look forward to your next visit! :) - The Team at Mercedes-Benz of Austin

September 18, 2022

Mercedes Benz of Austin has provided many years of quality customer service for my vehicle. More

by MBZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

MBZ, thank you for supporting us time and time again! It is always a pleasure to serve you and we look forward to welcoming you back again in the future. Have an awesome day! :) - The Team at Mercedes-Benz of Austin

September 17, 2022

Nice work and nice service Fast and convenient Take care very good very hat Thanks Louis More

by hoanguct15
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Thank you for the positive feedback, Hoanguct15! We are constantly striving to deliver the best possible experiences to every client. :) - The Team at Mercedes-Benz of Austin

Sep 20, 2022 -

hoanguct15 responded

Very nice service give your 5 stars

September 17, 2022

Excellent daily communication about the status of my vehicle. Service took longer than I expected but was successful. More

by Rosemary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Austin responded

Rosemary, thank you for the supportive feedback! It's great to see that you were overall satisfied with everything we had to offer. In regards to the delay you experienced, we're sorry for the inconvenience this caused. Our team is trained to ensure that every vehicle is done to perfection prior to leaving our facility, which can cause extended wait times, especially if it's a busy day. We are always looking for ways to improve, so I will be sure to communicate this with my team so we can be better for your next visit. If there is anything else we could have done better during your experience, I would love to know! Please feel free to contact me directly at Jesse.Ruiz@mbofaustin.com. Thank you again and have a great day! :) - Jesse Ruiz, Service Manager

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