Mercedes-Benz of Beaverton

Chincha was knowledgeable, professional and easy to work with and made the transaction process as quick and simple as possible. with and made the transaction process as quick and simple as possible. More

Mercedes Benz of Beaverton guided me through the process of an out-of-state purchase. Chincha and Samantha were key during the process. They answered questions and, and if they did not know, they would get of an out-of-state purchase. Chincha and Samantha were key during the process. They answered questions and, and if they did not know, they would get back to me once they found the information. More

I cannot emphasize enough the horror this dealer put me through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty through. Run in the opposite direction. TLDR; hidden fees, $10,000 worth of undisclosed damage from an accident, 1.5 months of arguing and dishonesty, a lawyer involved, mental, emotional, and financial stress like I've never experienced, and $2000 lost after they finally bought it back. In February 2026 I purchased a used 2024 RAV4 plug in hybird from this dealer. They provided me an extremely detailed inspection which was absolutely clean, after showing me a CarFax with a "minor" accident. Azoz, the salesman, told me that the damage was cosmetic and typically there is no mechanical damage. Taking both this information AND the clean inspection report, I assumed this was true. The day I bought the car I learned there was $2,000 worth of additional fees for services I did not want to buy, but they were not optional, and not included on the advertised price. This was where the scamming began. I decided to buy anyway, and the moment I got home and I stepped out of the car there was a suspicious squeak that I did not hear during my test drive. The car was returned less than 24 hours later for Mercedes to look at. Their mechanic said "it's just squeaking because it hasn't been driven in a while" and sent us away. One week later, I went to Toyota to have a couple of recalls done and asked them to look at the squeak. They IMMEDIATELY found significant mechanical damage and said "we would never sell this car" and were astonished at Mercedes' behavior. All in all, after having their collision specialist look at the car, there was about $10,000 worth of damage to repair from this "minor accident" with only "cosmetic damage". The inspector said the damage was "obvious", and upon review of photos and videos of the undercarriage, it was VERY CLEAR someone had done a shotty job attempting to repair the car before it came into Mercedes' possession - rusted out welds were obvious on the frame. A bent control arm. Subframe damage. Etc. All of which were marked "good" on Mercedes' inspection report. And had been inspected AT LEAST 3 TIMES - once upon their purchase of the car, once before my purchase of the car, and SUPPOSEDLY again when we brought it back the next day. All APPARENTLY "missed" by an incompetent team of people. After one and a half months of fighting with them, being gaslit and toyed with, I hired a lawyer. I had been recording all of our conversations since day 1. On the phone with the owner of Mercedes' one day, when I said "you're telling me you didn't SEE the rusted damage?" he replied "well, we didn't fix it". I have this phone call recorded. They FINALLY agreed to buy the car back from me and I lost about $2,000 from this deal. They even withheld money from me, which they owed me for buying the car back from me, until I demanded they pay me. Months later, I am STILL waiting for about $6,000 worth of refunds. I will NEVER buy from a dealer again without an external inspection, even if one is provided by the dealer. These people do not have your best interest at heart. They are here to make money and take advantage of people. The moment I walked into the dealer I told Azoz that my car had been stolen which was why I was looking for a new car. They added months to an absolutely horrific ordeal in my life. Find a better dealer, record all of your conversations, do an external inspection, and hold your xxxx ground. I will be doing everything I can to ensure this dealer is held to account for their lack of ethics and accountability. More

Overall a very pleasant experience. Staff was friendly and kept in contact with us as we considered multiple options. Ultimately we chose Mercedes Benz of Beaverton because of the goo Staff was friendly and kept in contact with us as we considered multiple options. Ultimately we chose Mercedes Benz of Beaverton because of the good experiences we have had over the past decade with the first vehicle we purchased there and the quality of the vehicles they offer. More

No followup on the car. I paid cash and it wasn't ready to go when I arrived. When driving the car, the turtle warning came on and the car had no power. I sent several text I paid cash and it wasn't ready to go when I arrived. When driving the car, the turtle warning came on and the car had no power. I sent several text messages with no response. Found it terrible that the response to the text BEFORE I bought the car was almost immediate. After purchasing, crickets. More

The whole process was not pleasant. Then I received vehicle with no paperwork. How do I know what to do if I don't have paperwork to see if I have plates Then I received vehicle with no paperwork. How do I know what to do if I don't have paperwork to see if I have plates More

Mehdi Jamil was our salesperson and he was excellent. He is kind, personable and knowledgeable. He made us feel welcome and did a great job to make what can be a stressful situation feel very easy. He is kind, personable and knowledgeable. He made us feel welcome and did a great job to make what can be a stressful situation feel very easy. More

Returning customer to MB of Beaverton for my second AMG. Great customer service, quick responses, and very professional brand ambassador and managers. Taylor and Zander have been most helpful. Great customer service, quick responses, and very professional brand ambassador and managers. Taylor and Zander have been most helpful. More

I liked our sales person I would give him 5 Stars. I have no idea who Daniel Morisato is. That being said, buying a car at Mercedes Beaverton was one of the worse car buying experiences I’ve had. The s I have no idea who Daniel Morisato is. That being said, buying a car at Mercedes Beaverton was one of the worse car buying experiences I’ve had. The stupid dealer markups, I felt like we were at a cut rate no name used dealer. The sales person that they tried to replace Jonte with was rude and is the reason why we left. We went to look at a 28-29k car and they came back at 38k, an extra 10k in dealer add ons. I bought the car for my wife after the sales manager called me the next day, only because my wife really liked the car or I would not have dealt with them. After having owned the car for approx 2 weeks, I’m already having to replace the brakes as well because they did not disclose that they were at 3-4mm. But I digress, my wife got the car she liked, I will just refrain from doing business with them again. More

Very easy and pleasurable car buying experience The entire process was less than a day entire process was less than a day More