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Mercedes-Benz of Beaverton - Service Center

Portland, OR

4.4
1,845 Reviews
Call Service Center (503) 296-1700

1,845 Reviews of Mercedes-Benz of Beaverton - Service Center

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February 19, 2023

The service rep was professional, followed up on questions quickly - best service rep I’ve worked with- clearly understands customer service. More

by ME5SELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jones
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Feb 20, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 18, 2023

Amazing service and My advisor Andrew was very helpful and provided excellent customer service to me More

by MASMITH9901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Jones
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Feb 19, 2023 -

Mercedes-Benz of Beaverton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Andrew met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 18, 2023

Another easy in and out service! Thank you again for the ease and timeliness of scheduling and the outstanding communication via the advisor and other staff. Always highly profession More

by Ckragness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Browarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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February 18, 2023

The price for an oil change was incredibly expensive and the diagnostic check, which took not even an hour was almost $600 without parts. Total ripoff More

by AHM.A.ZEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shak dadonga
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Feb 22, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 15, 2023

The service department is clean and with nice people. Keep up your good work and give discount to long term customers for service More

by HTTW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saki
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Feb 16, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 15, 2023

Good communication and friendly. Service was performed as expected. Ride to and from home was appreciated. More

by JSTARWIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person is not listed.
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Feb 16, 2023 -

Mercedes-Benz of Beaverton responded

Thanks for sharing about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 11, 2023

andy was great service was fast no issues very comunicative and responds right away and explanations where great More

by kenneth0384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chy Laeardonn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2023 -

Mercedes-Benz of Beaverton responded

Kenneth, Thank you for the kind words for our service department! We look forward to sharing your compliments with Andy and don't hesitate to let us know if we can be of further assistance. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 10, 2023

I had oil all over my front grill. Enough that I thought I had oil leaking from the car several days later. I inspected under the area where the oil appears, but did not see it coming More

by Ruben625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who..
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Feb 15, 2023 -

Mercedes-Benz of Beaverton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 10, 2023

Excellent service and advice. Ryan the service manager took great care of the car and his communication was very good. More

by PHILHODGSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Collins
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Feb 12, 2023 -

Mercedes-Benz of Beaverton responded

Phil, It's great to hear that Ryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Helpful
February 09, 2023

Came in for a nail in my tire. The service staff was attentive, quick and friendly. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vadim Balashov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2023 -

Mercedes-Benz of Beaverton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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