Mercedes-Benz of Bellevue

I own a 2003 SL500 and could not raise the top late yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Cal yesterday afternoon. I called the dealer I bought it from and they told us to call Mercedes Benz Roadside Assistance. My dealer is another story. Called roadside assistance and they called Mercedes Benz of Bellevue and their service manager strickly forbade his technician from taking the call.Isn't that GREAT customer service. They then called Phil Smart and they said that they had no problem taking the call and their technician Rick tried to help but to no avail. Barrier must have a problem taking calls if they are not located on the Eastside. I will never ever go to them for service or buy car from them. They are the rudest dealer that I have ever dealt with and at this level of automobile I expect to be treated with some courtesy. More

June, 2003: Bought a used 1999 C230. Working with Sales was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Ha was NOT a pleasant experience. Sales department is just not what you would call "world class". No follow-through from sales person; Many glitches. Had nightmare experience with detailing department. For starters, they lost my car! Detail shop did terrible repaint work. All was fixed to my satisfaction eventually.<br><br>November, 2003: Had car in for tire rotation and balancing. $90+!! Shuttle service was provided which was helpful.<br><br>June-December, 2003: Have taken my car there several times for washing. This process seems to work well and in a timely manner.<br><br>December 26, 2003: Took my car in for some minor repair/adjustments. Working with Hank Boone was how I have always thought customer service should be - EXCELLENT! More

This rating is for the service department only. Great service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be re service and attention.<br><br>The sales department sucks. I agree that they seem to have a problem with discussing anything unless you seem to be ready to buy today......and that is with driving in with a new E-500. Still did not get much in the way of interest in answering questions.<br>Bought the 2003 E-500 at another dealer as I could not get a salesman to return my calls regarding purchase. Tried 2 salesmen and no return call. Hard to believe!!! More

Immediatly walking in you get the feeling these guys will only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited only help you if they are convinced you will buy. This was for the purchase of my first car ever. Prior to going into the Benz dealer I had visited Saab, GMC, and Lexus. The MB dealership had the worst customer service. On another note, the lot is imaculate, and the sales & service staff are very professional. Just dont go in there unless you are rolling an S class, they wouldnt have the time for a lowly C class owner like me (rolls eyes). More