Mercedes Benz of Bonita Springs - Service Center
Bonita Springs, FL
423 Reviews of Mercedes Benz of Bonita Springs - Service Center
Bought a brand new 2024 GLE450. Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. I Out of the 40 days we had the car it has been in the shop over 10 days (2 separate occasions for the same problem) fixing the electric charge port. It keeps giving off check engine lights and Mercedes does not know how to fix it. We bought it in the first time and they said they fixed it, exactly 1 week later, the same check engine light goes on again, for the same reason. They have service calls in at both MB USA and MB Germany. No one knows why the car is failing. On top of that, they have stopped communicating with us. No calls, no emails, no updates, I left messages with management (including the GM) none have been returned. Barbara, our "rep" hasn't taken one of our calls in 4 days! We loved Mercedes un until this point but it's when things go bad that you truly see how a company treats their customers. I would never recommend a Mercedes any longer and I definitely would not recommend Mercedes of Bonita Springs. Beware or you too might have a $100,000 lawn ornament! More
Frank, as always, provides tremendous service and goes way beyond what he needs to do. I have bought MB cars since 1985 and Frank has been always there for me. My experience with Frank is great. way beyond what he needs to do. I have bought MB cars since 1985 and Frank has been always there for me. My experience with Frank is great. More
Frank is the most honest, integrity driven car salesman I ever met. He goes above and beyond to help you find the perfect car and then he makes sure everything is great after as well! I am so blessed to know ever met. He goes above and beyond to help you find the perfect car and then he makes sure everything is great after as well! I am so blessed to know him and value his kindness and his positivity! So refreshing! More
From my perspective, follow-up after the sale is a critical part of the equation when making a car-buying decision. Here is where Frank DeLuca separates himself from the pack. Frank has proven himsel critical part of the equation when making a car-buying decision. Here is where Frank DeLuca separates himself from the pack. Frank has proven himself to be a phone call away whether addressing routine issues, answering questions, or providing solid counsel and advice, Franks is always available to help. And that is a service you can't put a price on, as it's invaluable. More
It's always a pleasure at Mercedes Benz of Bonita Springs, Frank was very helpful and accommodating. Springs, Frank was very helpful and accommodating. More
I had a great experience with this Mercedes dealer. Frank and Shawn are the best representatives and I will be going back because of them. Thank you for all the help! Frank and Shawn are the best representatives and I will be going back because of them. Thank you for all the help! More
I had a little issue with the a couple paint spots on my Mercedes called Frank he said bring it in I’ll take care of it sure enough he did! I got dropped off and picked up too and from my job, seen the vehi Mercedes called Frank he said bring it in I’ll take care of it sure enough he did! I got dropped off and picked up too and from my job, seen the vehicle it was they pulled it out the showroom for the first time. Over all Frank is one xxxx of guy goes above beyond your expectations Thanks again Frank !!! More
Frank Deluca is the most honest, professional, caring, considerate, polite, Mercedes Car salesman I ever met! Frank really cares about his clients, he helps match up your budget with what you can afford considerate, polite, Mercedes Car salesman I ever met! Frank really cares about his clients, he helps match up your budget with what you can afford and helps your dream of your new car Come true! I am so grateful for him. I don’t just see him as my car salesman, but I consider him a friend~ because he is just such a nice person one of the best of humanity. I adore him that five years later after buying my Mercedes from hm ~I couldn’t figure out how to turn my lights off on my Mercedes car ~and he actually stopped watching a movie on a Saturday night with his lovely wife to help me in my distress to turn off my lights. that is phenomenal Service. I’m so excited to buy my next new Mercedes from Frank Deluca! His kindness radiates such a joyful personality you just love to be around him ~he’s a positive energy force! He always makes me smile and laugh, no matter what kind of day I’m having. Thanks Mercedes for having Frank DeLuca! He is my favorite Car Salesman Ever! More
Frank DeLuca is without a doubt one of the best sales associates in the business. Even a year after my purchase, he continues to follow up regularly and quick to response when needed. Thanks Frank for al associates in the business. Even a year after my purchase, he continues to follow up regularly and quick to response when needed. Thanks Frank for always making things simple and easy. You’re the greatest! More

Mercedes of Bonita is a great place to buy a vehicle or have one serviced. When you go you have to use frank Deluca. He is trustworthy and always looking out for your best interest have one serviced. When you go you have to use frank Deluca. He is trustworthy and always looking out for your best interest More