Mercedes-Benz of Cincinnati

The team at Mercedes Benz of Cincinnati is the BEST!!! They have a top notch team that works in concert to deliver an excellent customer experience. In my recent visit to Service for an oil change, I wand They have a top notch team that works in concert to deliver an excellent customer experience. In my recent visit to Service for an oil change, I wandered over into the show room and found an awesome gift for my wife (a new E350A Convertible). The team headed up by Jack Hoffman is so easy to work with that it made the purchase super easy. Zach Glutz is the best Sales Executive on the planet and he really knows his products! This is my 6th car from Zach and he makes picking up a new ride pure fun!!! More

We met Shane when we first started test driving GL's, among other brand vehicles. Shane was friendly, convincing without being pushy, informative, and a great adviser, rather than a sales person. After among other brand vehicles. Shane was friendly, convincing without being pushy, informative, and a great adviser, rather than a sales person. After settling on the exact type of vehicle, we decided to work with another MB dealership, simply because they are close to our home. This experience was nothing short of a nightmare and will be the subject of another dealership review. Since this vehicle is a company car, we worked with our fleet management company who, by pure coincidence called Shane to work through the purchase. Shane, in short order found the exact vehicle we wanted and had it delivered in a few days. The purchase process was about as easy and as pleasant as it could ever be. During the delivery of the car, Shane took about 1 1/2 hours to explain every detail of the car's operation, introduced us to the service department and made us feel incredibly welcome. There is no doubt in my mind that we will have this car serviced at MB of Cincinnati (switching from MB West Chester), purchase our next vehicle from MB of Cincinnati, and place our first call to Shane when it is time to do so. More

I recently purchase a 2013 GLK from Shane. He was on the ball and very friendly. He was knowledgeable and wasn't pushy- very professional. Initially, he lost the sale, but I came back and he closed the deal ball and very friendly. He was knowledgeable and wasn't pushy- very professional. Initially, he lost the sale, but I came back and he closed the deal. Overall, very helpful and attentive. I would recommend him to anyone interested in buying a Mercedes. More

The overall experience was excellent. We negotiated fair trade-in and purchase prices and they delivered the car as promised. There was one small issue noticed after the transaction was completed, and they trade-in and purchase prices and they delivered the car as promised. There was one small issue noticed after the transaction was completed, and they handled it very quickly. Plus, I really like the car! I highly recommend doing business with them. More

Both Zach Glutz and Charlene Salyers have exceeded our expectations for customer service in dealing with automotive dealers. Charlene always gives the impression that your problem or service issue is the expectations for customer service in dealing with automotive dealers. Charlene always gives the impression that your problem or service issue is the most important task she has that day. Most recent experience was September 6 when my wife's E350 would not start and Charlene expedited the bureaucratic process of my phoning in the problem to a number in New Jersey. I went to the dealership to report the problem and Charlene hooked me up with the service man who immediately drove me to the disabled car to start it. More

We picked up our latest new Mercedes this week....now our 14th so far, but who is counting?? And we were very pleased with the smooth closing and efficient pick-up process. We have a great relationship wi 14th so far, but who is counting?? And we were very pleased with the smooth closing and efficient pick-up process. We have a great relationship with Zach, the super salesman,and he has helped us with about 10 of our past 14 new Mercedes over the last two decades. Zach is personable, caring, and extremely knowledgeable about all the benefits and amenities provided each year on the new Merecedes models. If you are interested in a new Mercedes, I highly recommend you call Zach, and you will not go wrong. More

Absolutely wonderful. I've bought a lot of cars, and MB Cincinnati made this one the easiest, pain free, wait free experience I've ever had. Customer service was excellent. I couldn't have asked for bett Cincinnati made this one the easiest, pain free, wait free experience I've ever had. Customer service was excellent. I couldn't have asked for better sales professional. Andrea, we'll be back! More

We have been buying cars from Bruce since 2006, we bought cars with him even before he moved to Mercedes and we keep going back to him for his outstanding customer service. I would say that Bruce has a broad cars with him even before he moved to Mercedes and we keep going back to him for his outstanding customer service. I would say that Bruce has a broad knowledge about the cars he sells and his assessment is always accurate. One thing we appreciate a lot is his listening skills, he puts the interest of his customers first and takes the time to listen before making any recommendations. In this business, and when buying these type of cars, it is always akward to have a conversation about how much money one is willing to spend, nevertheless, Bruce makes the conversation very comfortable and we have been extremely satisfied. He spends time with customers even when he knows we are not ready to buy within a month or so, we like to shop around and he knows that so, he is never pushy and never starts throwing dead lines about sales or offers just to complete the sale. He is all about customer satisfaction and takes a lot of pride on the brand he works for. My wife and my two teenagers love to buy from Bruce because he also pays attention to their needs and understands them. He is very friendly and very respectful. I have recommended Bruce to some of my co-wrokers who already bought cars from him and were extremely satisfied. More

Our experience purchasing a vehicle from Thad Marck was extremely pleasant. Thad was very courteous, respectful and professional and I would highly recommend this dealership. extremely pleasant. Thad was very courteous, respectful and professional and I would highly recommend this dealership. More

Chris Walker is a definite asset to Mercedes of Cincinnati. Ever since he sold me my SLK55, I have been very pleased with his response and actions to whatever question or situation involved. I am t Cincinnati. Ever since he sold me my SLK55, I have been very pleased with his response and actions to whatever question or situation involved. I am thankful to deal with such an individual. In these days and times that is usually not the case. Unfortunately customer service in most cases is not what it used to be. He is an exception! Thanks to folks like Chris I will remain loyal to this dealership. More