A very smooth buying experience. Sales staff, Anthony Destefano, was easy to interact with. We were able to begin discussions by email with very clear, detailed and useful messages. After emailing, we were able to come in twice, negotiate/discuss and then return to buy, and leave with an efficient use of time on each visit. The quality of the showroom is excellent and the staff are all friendly and professional. By far the best car dealership experiences we've had and we'd return again. We don't say that lightly, we drove by 2 closer Mercedes Benz dealerships to buy here because the Cincinnati dealership's communication, clarity, and easy of interaction was superb.