Mercedes Benz of Cincinnati

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Cincinnati:
I've had two bad experiences with the workmanship of their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in getting aftermarket shocks and springs installed on my SLK, they returned the car to me after the install - I immediately noticed a rattle from the right rear wheel area... took it back to the dealership, demanded they put it on a lift so i can see it.... turns out the technician left the top half of the spring compressor on the right rear spring.... shoddy work. Experience 2: took the car in for some minor warranty work - they fixed most of the problems (except 1 minor rattle) and returned the car to me. On the way home, on the highway, I notice what looks like cowl shake - something I have looked for and absolutely never noticed on my car. I pull off the exit and check the hood - not latched - NO JOKE. Now, when raising the hood so I can close it again, I notice something else scary... they were replacing the oil filler neck and had to remove the airbox - they forgot to reattach the intake runner tube to the airbox, it was just sitting in the engine bay unattached. It really makes me wonder - I'm not so comfortable having them do work on my cars anymore.

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