Mercedes-Benz of Cincinnati

The experience at this dealership was exceptional. Every step of our automobile purchase was seamless and professional from the introduction to our sale associate to the signing of our purchase documents. step of our automobile purchase was seamless and professional from the introduction to our sale associate to the signing of our purchase documents. I would highly suggest this dealer to my family and associates. More

Zach was extremely helpful. Very professional!!! I might also include Mr. Jack Hoffman who was equally instrumental in my purchasing the vehicle. A fantastic team to work with. I have highly recomme might also include Mr. Jack Hoffman who was equally instrumental in my purchasing the vehicle. A fantastic team to work with. I have highly recommend them to my closest friends and colleagues. Again, thank you both. More

Very pleased with personal care and made an unpleasant experience a very positive one. Have purchased 3 cars from Thad in past 6 months because of the way I've been treated experience a very positive one. Have purchased 3 cars from Thad in past 6 months because of the way I've been treated More

Great service and seems to go out of the way in explaining things. Like the friendly attitude of employees. The little get-togeathers are great also. We get to meet other SMART owners and meet o explaining things. Like the friendly attitude of employees. The little get-togeathers are great also. We get to meet other SMART owners and meet old friends.. More

Charlene as usual took excellent care of the car's problems. She is extremely competent and makes the explanation both complete and coherent. Each time I come in I marvel at her expertise and efficien problems. She is extremely competent and makes the explanation both complete and coherent. Each time I come in I marvel at her expertise and efficiency. In addition she is empathetic with the woes of the car and the expenses involved. She is a person who relieves the anxiety of car problems through her genuine and honest solutions. What a gem ...please let her know how very much we appreciate her . More

sales was easy and friendly, price was nice. Zach is outstanding. this is my 3rd merc. from him. post sales service can be improved, i take my car to other dealership for servicing. outstanding. this is my 3rd merc. from him. post sales service can be improved, i take my car to other dealership for servicing. More

I enjoy working with Mercedes-Benz of Cincinnati. This is the second Benz I have purchased from Zach and have had nothing but great service experiences with Bob. I actually live closer to the West Cheste is the second Benz I have purchased from Zach and have had nothing but great service experiences with Bob. I actually live closer to the West Chester dealership, but prefer the attention, accessibility, scheduling, service, and pricing I get at Cincinnati. The sales experience was quick, effortless, and pleasant. I am in love with my new chocolate all wheel drive 300 sedan and I love the people that keep me going. More

The Mercedes Team was professional, knowledgable and met all of my requirements. Their positive attitude makes the visit a positive experience. I have recommended a number of friends to this dealership. all of my requirements. Their positive attitude makes the visit a positive experience. I have recommended a number of friends to this dealership. More

After a long day flying from San Francisco to Cincinnati with connections, I raced up to the Mercedes dealership. I arrived with my family 1/2 hour before closing time on a Friday and fortunately met Zach G with connections, I raced up to the Mercedes dealership. I arrived with my family 1/2 hour before closing time on a Friday and fortunately met Zach Glutz as things were going to get a bit challenging before the day was over. Regardless of the time, Zach was patient in showing us the E-350 we were interested in and took us on a test drive. When we were about to leave the dealership the battery in my 09 Saab decided to find an inopportune time to go dead - no prior warning. Well, by this time the dealerhip and all employees had left, except Zach. Zach tried to locate a battery jump devise or cables to no avail. I was about to call a cab to take me to an auto parts store to buy a battery and some tools when Zach offered to take me there. Keep in mind that Zach had a dog at home that needed to be let out.....and he was starting his vacation. We arrived back at my disabled vehicle an hour after the dealership had closed and Zach even gave me a pair of gloves to install the battery with as I was still in work cloths. I installed the battery and my family was on our way. We owe a debt of gratitude to Zach for his compassion and extreme example of customer service. With gratitude, Joe Sullivan and family More