Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Cincinnati
Cincinnati, OH
601 Reviews
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 601 reviews
October 28, 2003
I've had two bad experiences with the workmanship of their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in gett their customer service dept. My Service advisor is a great guy and he's the only thing their service dept. has going for them. I had my car in getting aftermarket shocks and springs installed on my SLK, they returned the car to me after the install - I immediately noticed a rattle from the right rear wheel area... took it back to the dealership, demanded they put it on a lift so i can see it.... turns out the technician left the top half of the spring compressor on the right rear spring.... shoddy work. Experience 2: took the car in for some minor warranty work - they fixed most of the problems (except 1 minor rattle) and returned the car to me. On the way home, on the highway, I notice what looks like cowl shake - something I have looked for and absolutely never noticed on my car. I pull off the exit and check the hood - not latched - NO JOKE. Now, when raising the hood so I can close it again, I notice something else scary... they were replacing the oil filler neck and had to remove the airbox - they forgot to reattach the intake runner tube to the airbox, it was just sitting in the engine bay unattached. It really makes me wonder - I'm not so comfortable having them do work on my cars anymore. More
by DaveOH
