Mercedes-Benz of Des Moines

Tony took good care of us ,introduced us to Ed the General Manager and worked out a great deal.. Even when we forgot some of the features on our Ml he still called and guided us through it on the pho General Manager and worked out a great deal.. Even when we forgot some of the features on our Ml he still called and guided us through it on the phone. Thank you for the outstanding service More

I own a 2012 Mercedes that was due for service B. I took it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle wa it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle was on its way. After complaining I was told I would get a complementary detail service. That was 3 months ago, I've called numerous times and always get the run around. I would advise anyone to drive to Omaha or Kansas City or anywhere else other than this dealership. More

Agreed with previous review... poor communication, rude treatment, and inaccurate information from Dennis, who has a tendency to be nasty if you doubt his superiority. His information is sometimes inaccur treatment, and inaccurate information from Dennis, who has a tendency to be nasty if you doubt his superiority. His information is sometimes inaccurate (technicians have had to correct him, and he's even tried to charge me for a service that cannot be done on my car), he will often simply ignore you unless you come in with an s-class, and he doesn't hesitate to brag about the customer service awards in his office (irony anyone?) I don't mind paying premium for technicians who know what they're doing, but I've dealth with this so-called customer service schmuck long enough. From here out, except for warranty issues, I'll now take my MB to the dealer in IA City. (as to why I don't give all bad ratings, I should note that some of the employees are quite skilled and friendly - just this one guy ruins the experience every time I have to deal with him, which is most of the time) More

Terrible communication skills, very rude , doesn't follow assured service policies and will try to take every dime out of you on top of their over priced services as is. Wouldn't recommend their service to a assured service policies and will try to take every dime out of you on top of their over priced services as is. Wouldn't recommend their service to anyone. More

First time at Lithia dealer. Everything from the first point of contact to the purchase was exceptional. Ed and Bob are very friendly and really showed they care. point of contact to the purchase was exceptional. Ed and Bob are very friendly and really showed they care. More

My 1998 ML320 stopped running so I had it towed to the Mercedes of Des Moines dealership they first told me I needed a new key the computer couldn't read my key called me back and told me it was a differe Mercedes of Des Moines dealership they first told me I needed a new key the computer couldn't read my key called me back and told me it was a different problem and they fixed it but not the case I went to pick it up and it was in the same condition as when I brought it in then they told e that they never drove it because the battery was dead and they just pushed it out oh yeah the best part is the bill was over $1700 and the vehicle wasn't done after 21 days. Don't take your car here. If you look at the past several years they know longer have Jaguar, Volvo, Land Rover if you look across the street they went to Willis' Auto Campus I have bought a couple of cars there and they are PROFESSIONAL! NOT LIKE THESE CLOWNS. More