Recently purchased 2008 C 300 had a sensor fail that lead me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedding. I needed my car ! Raquel made sure that my car moved through the process quickly and the car was ready to go in plenty of time !! I was able to get all my wedding chores done on time thanks to this quick turn around !! The wedding was great and everyone loved my car !!!
I

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It was a pleasure working with your staff. They were exremely interested in my being happy with the overall outcome of the deal. Thank you

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Amy was amazing in making sure that I was taken care of. She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service employee. Thanks for making everything easy and memorable.

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I have never written a review and find most salespeople useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. I found her extremely competent, knowledgeable, personable, sincere, honest, and helpful. Prior to me asking, she provided information about the car, that I would have eventually asked, to help in making my decision to purchase. She provided some prior history of the car, a carfax, and a print out of real market values of the car based on purchase prices around the country for the prior month (both private and dealership sold prices). She explained how the dealership does business by not inflating the used car price. I found this true because of price searching on the internet for other dealers and sellers. I never felt I someone was trying to sell me a car. I was provided the information and help I needed to make a decision in purchasing the car. Additionally, Melisa found financing cheaper than I did with my credit union. The bottom line is, I could not have asked for a car buying experience better than I had. Melisa is the high caliber of person I expect to deal with but very seldom encounter.

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This is my second deal in 2 years with Travis. He is consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the customer's interest/need. I also appreciate his level of integrity which is sometimes hard to find in the car sales business.

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What's to say? People here don't ignore you, but they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the middle of your conversation and then pretend that you're not there!
By the time my service was done, I felt like I should, and wanted, to be buying another car; like I need another Mercedes -- but the wife wouldn't let me ;-(

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Service deptmartment has been great. Tho I have been having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressured in to a sale. When I do come in for service on my 320 E I alwas look at the new E class. You never know when one will suit me and I'll buy it. But do not pressure me in to it. That is one sure way you will not get a sale from me. One time I was in one of you salesmen had me set for over 30 minutes because he was dealing with another customer on a higher price car than what I was looking at. I think your sales team would do better working has a team. It sets real bad with customers there are only in it for them selves.

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Chris Anders did a GREAT job getting me into my vehicle of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!!

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I have been admiring Smart cars since they came to the states in 2008. When I was finally ready to make a move and trade in my Hyundai, I found this dealership and inquired first through email. From my first email experience to the final sale of my new 2013 Smart, I have to say that it was been the most pleasant experience with auto salesmen in all my past car buying experiences! Both Eric and Shawn were very professional, answered all my questions and more and spent a lot of time going over fine details of the car and the loan. Even the follow-up via email was fast and extremely polite. I rave about these two to everyone I know and I plan to send as much business to them as possible. The memory will last a very long time of what a wonderful experience it was to walk into the Smart dealership in Columbus/Easton. Thank you Eric and Shawn for treating me as if I were buying a $70,000 Benz.

Kelly in Springfield

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Overall a awesome dealership both Service and Sales. Great people, great service, overall a great experience! I highly recommend Germain Mercedes Benz of Easton. I have been dealing with them since they opened at Easton.

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