Mercedes-Benz of Escondido

Thank you for your support and excellent condition of my beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU! beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU! More

DO NOT BUY USED FROM MERCEDES-BENZ OF ESCONDIDO — $15,700 OF CRITICAL MECHANICAL ISSUES FOUND 6 WEEKS AFTER PURCHASE I purchased a used BMW X5 from Mercedes-Benz of Escondido on May 11, 2025. Less than 48 OF CRITICAL MECHANICAL ISSUES FOUND 6 WEEKS AFTER PURCHASE I purchased a used BMW X5 from Mercedes-Benz of Escondido on May 11, 2025. Less than 48 hours after driving it off the lot, I received my first engine oil warning. Since that time, the vehicle has been consuming approximately 2 quarts of oil every 1,000 miles, which is unacceptable for a car that was supposedly inspected and certified as roadworthy. I brought it to BMW of San Diego for a diagnostic inspection on June 20, 2025. Their findings were deeply concerning: Transfer Case Malfunction & Worn Front Differential Driveshaft — $9,416.16 Upper Oil Pan Gasket Leak — $6,329.83 These repairs total $15,745.99 and were all flagged as requiring immediate action. These are not minor issues — they are critical drivetrain and oil system failures that should have been caught before the sale. These findings directly contradict the multi-point inspection completed by Mercedes-Benz of Escondido before they sold the car to me. It is simply not plausible that all of these issues developed in the six weeks since purchase — especially when the oil warning began the day after I drove the car home. As long as this review remains up, it means Mercedes-Benz of Escondido has not taken responsibility or addressed my concerns. I urge any potential buyers to be cautious. This dealership sold me a vehicle with nearly $16,000 in immediate mechanical issues, and I am asking for some accountability. The dealership is absolutely gorgeous and the staff were very friendly and hospitable, however this experience has shown a clear failure in transparency, quality control, and customer protection. More

Veteran scammed by shady tactics. Hidden fees, moving goalposts, zero integrity. Avoid this dealership completely. Hidden fees, moving goalposts, zero integrity. Avoid this dealership completely. More

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service manag Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa. More

In December, I traded in my 2016 Range Rover at Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I wa Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I was also told I had to buy $3,000 in warranties—only to later learn from other dealerships that these were optional. I contacted GM Nathan Salib several times with no response. The lack of honesty and poor customer service has left me disappointed and frustrated. This experience was unacceptable, and I don’t want others to go through the same. More

Sales person Amir and entire sales manager staff are handlers of horrible customer service. They are the definition of sleazy. Nice when asking and horrible after buying. I wish the experience was bette handlers of horrible customer service. They are the definition of sleazy. Nice when asking and horrible after buying. I wish the experience was better and hope it if you try to buy a car from them More

Poor customer service, lots of miscommunication between employees, at first they treat you good once you purchase & any issue arises with your vehicle they treat you diffrently with attitude & very rude, t employees, at first they treat you good once you purchase & any issue arises with your vehicle they treat you diffrently with attitude & very rude, to top it off i was sold a C300 that has factory defective issues, but since i drove of the premises now i have to deal with it, how is that my fault! who wants to buy a brand new vehicle & have to have issues with it so soon that only speaks for its quality, had a bad experience with sales manager moby neither him nor sales manager ellan where able to meet my needs & concerns. Mercedes of escondido does not make customers satisfaction a priority! i would not reccomend this location at all! More

Terrible customer service. No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! More

PLEASE PLEASE PLEASE READ You might see some 5 star rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by the fact that they are beyond persistent about you using the lot financing! To where it’s almost in a threatening manner or if you don’t this then…..I used my bank and purchased a “certified pre-used vehicle”. The vehicle only had one key and was assured by my sales person he would get another key to me. I had the vehicle shipped to my house in Va by a company they use. I never could get in touch with the shipping company and when my car arrived looked like it had been in a sand storm. They didn’t send the car with temp tags and I fought for a month before I finally got the title from them to register my car. So over a month went by before I could drive this car. I drove the car for a week when I noticed that the drivers side headlight had some bounce to it so I looked under the hood to find a broken screw…not sure if you know how much the headlights are but around 1000$. To top it off there was a rag securing the headlight in place. Pushed nice and tight as to minimize that bounce. Once I noticed that I took it to Mercedes of Arlington where there did an overall inspection of the vehicle which is 400. Come to find out I needed 4000 dollars worth of repair. Now you would think “certified” that things would be covered. NOPE!!! Apparently this car had from what they said…been in an accident. Tires bent 1200, headlight 1000, cracked plastic underneath car leading to rubbing on tire 1000. The mechanic stated I would have never certified this car with the current condition. I was blown away!!! Immediately I called Mecedes of Escondido. Not only did the give me the run around and several people to call but then they never ever ever call you back. Alfonso Soto-service manager-called over 6 times never returned calls, Mobi-Sales manager-called 2 times-never returned calls. General sales manager of entire store-called and left message with secretary-never retired call. Oh, and when you call to make a complaint to Mercedes Benz USA, which I have done…make sure you don’t get JENNIFER who is a “executive claims manager” she will do NOTHING for you. She goes on vacations and you can’t get a hold of her for weeks. Then if she tries to call you back but your unavailable due to the fact your on vacation she will close you case! So this is not over and I will be continuing to file complaints because if you read reviews there is something going on with this dealership. Once your out the door your screwed. GO SOMEWHERE ELSE!!!! I’d give this place a negative if I could. More

It’s very hard to get a hold of finance after the purchase. I have questions and no one returns my calls. But when they needed something from me they were calling me every other day. Desperately sell purchase. I have questions and no one returns my calls. But when they needed something from me they were calling me every other day. Desperately selling cars but not thoroughly explaining the deal that was made. Disappointed More