Service Department
Service Department at Mercedes-Benz of Escondido
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Service Department

Service Department

Mercedes-Benz of Escondido

855 La Terraza Blvd
Escondido, CA 92025

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4.8
150 Reviews
4.8

150 Reviews

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150 Reviews of Service Department

May 04, 2024

Dealership Rating
Employee Rating

Service was done promptly and everyone at the dealership is always very polite and efficient. More

by KTDASILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 04, 2024

Dealership Rating
Employee Rating

My service advisor (Sean) answered all my questions in an appropriate time frame and did a good job. More

by marc0099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Mashadi

May 04, 2024

Dealership Rating
Employee Rating

Victoria in Service is AWESOME! !! 5 stars!! I had to bring my car back to "redo" alignment. I wasn't thrilled to have to take time off work and spend a couple hours waiting, but my More

by LCHARBY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 04, 2024

Dealership Rating
Employee Rating

Bought a certified pre-owned a couple months ago. Engine light came on and diagnosis was bad cylinder head. Only took 3-working days to repair. 100% covered under their in-house warranty. That’s a g More

by 3883ROBINHOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lester

May 04, 2024

Dealership Rating
Employee Rating

Lester was knowledgeable and up front about everything. He walked us through the process and we felt comfortable about the service. Will definitely be requesting him for our next service. More

by BREANNA.FIONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lester

May 04, 2024

Dealership Rating
Employee Rating

Sean was very efficient and helpful. He kept me informed with updates on my vehicle, great communication. More

by CARMENEVE623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 04, 2024

Dealership Rating
Employee Rating

Very experienced and professional work force. The only problem I have experienced is lack of required parts on site. Seems like they always have to order items and keep the vehicle longer. Als More

by reveret2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

still waiting on part they the repair center says 4-5 weeks are you kidding meanwhile ill just have to call every few days weeks???? More

by STYGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 03, 2024

Dealership Rating
Employee Rating

Check in and check out times are efficient. My service advisor answered my questions in an appropriate time frame for me. More

by MIKASITACC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck McVay, Gilberto Solorio

May 03, 2024

Dealership Rating
Employee Rating

Excellent service for a tire repair and no appointment. Got me in an out and on with my day! More

by GREG@EWBINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Caparelli

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