Service Department
Service Department
Mercedes-Benz of Escondido
855 La Terraza Blvd
Escondido, CA 92025
150 Reviews
Write a Review150 Reviews of Service Department
May 04, 2024
Victoria in Service is AWESOME! !! 5 stars!! I had to bring my car back to "redo" alignment. I wasn't thrilled to have to take time off work and spend a couple hours waiting, but my !! 5 stars!! I had to bring my car back to "redo" alignment. I wasn't thrilled to have to take time off work and spend a couple hours waiting, but my car is fixed! More
May 04, 2024
Bought a certified pre-owned a couple months ago. Engine light came on and diagnosis was bad cylinder head. Only took 3-working days to repair. 100% covered under their in-house warranty. That’s a g Engine light came on and diagnosis was bad cylinder head. Only took 3-working days to repair. 100% covered under their in-house warranty. That’s a great representation of standing behind your pre-owned certification. More
Other Employees Tagged: Lester
May 04, 2024
Lester was knowledgeable and up front about everything. He walked us through the process and we felt comfortable about the service. Will definitely be requesting him for our next service. He walked us through the process and we felt comfortable about the service. Will definitely be requesting him for our next service. More
Other Employees Tagged: Lester
May 04, 2024
Very experienced and professional work force. The only problem I have experienced is lack of required parts on site. Seems like they always have to order items and keep the vehicle longer. Als The only problem I have experienced is lack of required parts on site. Seems like they always have to order items and keep the vehicle longer. Also, the time required for services is often to long. More
May 03, 2024
Check in and check out times are efficient. My service advisor answered my questions in an appropriate time frame for me. My service advisor answered my questions in an appropriate time frame for me. More
Other Employees Tagged: Chuck McVay, Gilberto Solorio
May 03, 2024
Excellent service for a tire repair and no appointment. Got me in an out and on with my day! Got me in an out and on with my day! More
Other Employees Tagged: Mark Caparelli