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Mercedes-Benz of Fairfield

Fairfield, CT

4.9
170 Reviews

165 Commerce Drive

Fairfield, CT

06825

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Showing 170 reviews

July 10, 2020

Only thing good is their loaners oil change $300.!!!do inspections and tell you how much to fix it even after their inspection when u have already have had it fixed More

by Bette
Recommend Dealer
No
Employees Worked With
Mary
Jul 12, 2020 -

Mercedes-Benz of Fairfield responded

Bette, I am concerned to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience. Please email me at BDrago@PenskeAutomotive.com. Thank you, Brett Drago General Manager Mercedes-Benz of Fairfield BDrago@PenskeAutomotive.com

July 01, 2020

Great service for the initial purchase but unfortunately after sales service leave a lot to be desired. Took car back for a warranty claim. Had to wait 2 weeks for an appointment. No loan cars available as More

by N Iluffi
Recommend Dealer
No
Employees Worked With
Various
Jul 02, 2020 -

Mercedes-Benz of Fairfield responded

Hello, I am sorry to hear about the level of service you feel you received post-sales. Given the opportunity, I would like to speak with you about your experience. Please email me at BDrago@PenskeAutomotive.com. Thank you, Brett Drago General Manager Mercedes-Benz of Fairfield BDrago@PenskeAutomotive.com

May 26, 2020

amazing sales rep I just want to say everything that's going on with the pandemic and all it is fantastic to see the professionalism at this MB dealership. My salesman More

by yankeesbleachers
Customer Service
Recommend Dealer
Yes
Employees Worked With
George Boccuzzi
May 27, 2020 -

Mercedes-Benz of Fairfield responded

Thank you for taking the time to share your thoughts about working with George. We look forward to being of assistance again in the future when you are ready!

September 14, 2018

Fairfield Mercedes Benz Service is Outstanding In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to More

by 14flip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toshe Isaku
Sep 14, 2018 -

Mercedes-Benz of Fairfield responded

Hello, Thank you so much for taking the time to leave a positive review for us! It's great to know that Toshe has provided you with outstanding customer service. We value your feedback and we look forward to seeing you again!

September 08, 2018

A Gem of A Service Center I visited the dealership and was extremely impressed by the professionalism and honesty, particularly of Juan Ramos, Service Advisor. They were promp More

by AlisonM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ramos
Sep 09, 2018 -

Mercedes-Benz of Fairfield responded

Thank you for leaving us a review and for choosing us for your automotive needs. We really appreciate your kind words for all our staff and will be happy to let Juan know to continue his great service. We look forward to seeing you again!

July 15, 2018

Outstanding experience They went above and beyond to get me the car back in A timely way! Work was excellent and within the expected price, will use them again. More

by Djredcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Jul 16, 2018 -

Mercedes-Benz of Fairfield responded

Hi, We enjoyed working with you and providing excellent service. Thanks for providing your feedback and we look forward to your next visit.

July 04, 2018

Honest and straight forward The process was simple, friendly and we got a great price. It never felt like the stereo typical car sales experience, it was quite the opposite. More

by Churchill44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 05, 2018 -

Mercedes-Benz of Fairfield responded

We greatly appreciate your marvelous five-star review. Thank you for your positive feedback about your incredible experience with Joe. We hope to see you again in the future.

June 30, 2018

ML55 AMG Sevice Needed After service the ML55 AMG drives as well as it did when new thank you so much for the excellent service. Going back soon the finish some other repair More

by Frankiec219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jul 01, 2018 -

Mercedes-Benz of Fairfield responded

Thank you for the amazing review! We are happy to know that your ML55 AMG is driving like it is brand new. Let us know if there is anything else we can assist you with. We look forward to your next visit!

June 28, 2018

Very nice people to work with Salesperson Brian Fitzgibbons was very nice, kind smart. Helped a lot, definitely will recommend with friends and family Thank you Brian Fitzgibbon More

by Kurka2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Fitzgibbons
Jun 29, 2018 -

Mercedes-Benz of Fairfield responded

Thank you for your review! We are delighted to hear that Brian took excellent care of you. If you ever need anything, you know where to find us!

April 02, 2018

Awesome Penske Staff Bought Land Rover Lr4 had a little trouble with truck passing Emissions in My state of NJ, made phone call to dealer and received a call back from th More

by mark cirillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Drago, Amanda Johnson
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