Mercedes-Benz of Foothill Ranch - Service Center

Prompt service and accommodations if needed. Wonderful customer service. Friendly, knowledgeable and pleasant experience overall. Quick and easy to set my service appointment for the same day too customer service. Friendly, knowledgeable and pleasant experience overall. Quick and easy to set my service appointment for the same day too More

David in service is a true professional, his communication and follow through is best in class!!! He keeps you updated on the progress from start to finish!!! Thanks again David communication and follow through is best in class!!! He keeps you updated on the progress from start to finish!!! Thanks again David More

I would highly recommend Mercedes of foothill Ranch. The service dept was very professional , they were on time for the appointment and had a loaner ready when I arrived. service dept was very professional , they were on time for the appointment and had a loaner ready when I arrived. More

Excellent customer service. My service advisor ,David Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great wo Noble, took really good care of my car when I brought it in for service. In and out of there in a short time. Thank you and Keep up the great work!!! More

Wonderful and honest salemen named Ashton and Conrad. Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships Excellent customer service representative named Rose. She actually impressed me so much with a kind phone call that we decided to change dealerships and buy our car from Foothill . Mercedes. Also , excellent service department. Each respresrentive was eager to serve us when we walked in. The service mgr , Mike is honest, kind and thorough. The general manger, Ken is gracious and helpful as well. Unfortunately we had a few issues that came up with buying our car within the first two weeks of having it. That being said, this dealership as a whole worked together as a team to solve each issue promptly and professionally. They even sent us a gift card because of our inconvenience. We will definitely stay with Mercedes-Benz Foothill Ranch. Thanks to you all!! More

We have 7 years of service history and I have no complaints. David Noble has never let us down. Thank you for the excellent service complaints. David Noble has never let us down. Thank you for the excellent service More

Service is not thorough. Leave tire pressure not Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Service is not thorough. Leave tire pressure not according to manufacturer guidelines Update map makes current settings failures unreachable Up sales to maximize profits not suitable More

Service I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a we I had a problem with my car and was fixed last year however the problem came back and took it in to Foothill Ranch Mercedes. They kept my car for a week and the service adviser never once called do provide update status on the car. I called couple of time to follow up and I found out the technician struggled to replicate the problem and asked if they can extended test drive. So what does that mean?? Service adviser did not specify how much even after I addressed my concern about my mileage. After less than a week I called to follow up and to find out not only they did not fix the problem but put on 250miles on my car. Did they take my car on a joy ride??? Explain to me how do a customer walk away with their car not being fixed and also let dealer use up that much mileage. Dealer told me to deal with cooperate and after many calls to cooperate, they said this is dealership problem and will need to have them compensate me. I called the service manager and I only got his rude comment as if I’m a female and has no clue what I’m complaining about. He offer to give me $40 credit to use toward my service at the dealer. Are you kidding me??? I wouldn’t recommend this place to anyone if this is how they treat their customer’s car!!! More