Mercedes-Benz of Fort Wayne

Very thorough and personable, Lounge makes the wait comfortable. The service department is clean and reflects the kind of work offered. They return phone calls when they say they will and follow thru comfortable. The service department is clean and reflects the kind of work offered. They return phone calls when they say they will and follow thru as expected. More

I have purchased 2 cars from them in the 22 months up to January 2011: an 06 E350 and 07 CLK 350 Cabriolet. All servicing on both has been done at dealer, except a tire for the 06. Super staff from my exp January 2011: an 06 E350 and 07 CLK 350 Cabriolet. All servicing on both has been done at dealer, except a tire for the 06. Super staff from my experiences - I often drop by just to see what's going on when I don't even need anything. One drawback is that once a car appears on the MB CPO website, they claim it is almost impossible to obtain that particular car, and that they need to search the off-lease pool. I am usually after particular colors/options, and those can be hard to locate. As with any dealer, knowing your desired product and what it is available with before you go in is a good idea. In-stock inventory of pre-owned cars are sometimes not in the best or cleanest condition. However, I am amazed at the selection being so large in quantity (particularly given the FWA market size), after visiting other Benz dealers during my travels. Their service loaner program is a logistical necessity with me being single. They have made great strides in relations with our local branch of the Mercedes-Benz Club of America. They have gone above and beyond for me, and friends of mine, when we were in need. I have also heard from club members in other states about the excellent care they received in emergency situations. More

Very Poor Experience with this dealership. I drove all the way from southern Indiana thinking I was getting a very good deal on a used SLK 350. Nadeem knew absolutely nothing about the car. When test driv the way from southern Indiana thinking I was getting a very good deal on a used SLK 350. Nadeem knew absolutely nothing about the car. When test driving the car he states that the car is equipped with Bluetooth for the phone. He states that the car has a CD changer. Infact he plugged all these in the KBB values artificially bringing the price of the car up. They were supposed to deliver the car to me after 3-4 days. After paying for it and before leaving the dealer ship I even confirmed with him to send the cartridge for the CD changer and he states he would. I found the front door hinge making some creaking noise and Nadeem told me he would fix it before delivering. When I did receive the car (3-4 days late).....NO CD Changer....The door not fixed.....NO Bluetooth. So I called him up, he asks me to spray WD40 on the hinge and he said he would speak to his boss about the CD changer and Bluetooth. After a week of numerous emails and phone calls without him calling or emailing me back I called his boss Dan Zoda. Dan pretty much told me that I was out of luck on the CD changer and Bluetooth and that I should be happy for getting a deal on the car(not really when one removes those 2 options). He agreed to fix the door problem for which I had to drive over an hour to the nearest MB dealership and be without my car for a whole week while they worked on it. Guess what? the door hinge that Nadeem stated only needed WB40 was a $500 job that required a whole new hinge!! Why did Nadeem not spray WB40 before delivering the car??All empty promises, I'm still waiting on the bottle of touch up paint that he was supposed to send me because HE FOROGOT to touch up the nicks on the car that he had promised. The finance guy John was in a terrible hurry making numerous mistakes in the mileage etc that I had to catch. He states he is late for his son’s birthday party! He printed the wrong car on the 30 day tags too.Luckily my local MB dealership caught it and hence I had to run to the DMV to get my permanent plates so that I don’t get the ticket. Dan Zoda promised to send new tags...empty promised again. My honest suggestion DONOT deal with these guys and make sure you check all the options that they are plugging into KBB and don’t let them rush you!! More

This was my second purchase from this dealership. I've had great service and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend Mercedes Benz of Fort Way had great service and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend Mercedes Benz of Fort Wayne to anyone. If you are looking for a car, I would look here first. More