Mercedes-Benz of Ft. Lauderdale

I’m very disappointed with my delivery experience at Mercedes-Benz Fort Lauderdale. The vehicle was delivered late and in unacceptable condition—dirty (especially on the driver side)—and it immediately Mercedes-Benz Fort Lauderdale. The vehicle was delivered late and in unacceptable condition—dirty (especially on the driver side)—and it immediately showed warnings for low coolant level and a flat tire. I was also advised by the dealer in Palo Alto, CA to replace the tire, which is extremely concerning for a brand-new vehicle. When I tried to contact the manager/associate to address these issues, I was ignored and they stopped responding to my texts. This experience did not meet the standards I expected from Mercedes-Benz, and the dealership did not follow proper delivery procedures. More

the staff are great to work with. However, the used car I bought started acting up one week later and I believe this was a know problem. Transmission problems can be covered up but no However, the used car I bought started acting up one week later and I believe this was a know problem. Transmission problems can be covered up but not hidden. The car mechanics and electronics have issues also. people should just get some sort of minor buyers' clause without having to purchase some sort of expensive warranty. More

Very good service and excellent attention. A super pleasant atmosphere from the moment you walk in until you leave. A super pleasant atmosphere from the moment you walk in until you leave. More

I’m only awarding four stars because real five-star service would (and used to) include washing my car not just on the outside but on the inside as well. service would (and used to) include washing my car not just on the outside but on the inside as well. More

The sale man Mr Elie, 3rd car that he is selling to me nice guy. Thank you after sale lady working at service . nice guy. Thank you after sale lady working at service . More

Ms Ala Surayeva was of big help in my new car buying process . I got the car I was dreaming of process . I got the car I was dreaming of More

Mike was very professional with my GLS. repair done right, first time. excellent communication. best service I had in a very long time repair done right, first time. excellent communication. best service I had in a very long time More

I brought my vehicle in for wheel and tire repair and a wheel alignment. When I picked it up, I immediately noticed a knocking sound coming from one of the tires, and the alignment was worse than before. I wheel alignment. When I picked it up, I immediately noticed a knocking sound coming from one of the tires, and the alignment was worse than before. I returned to the dealership and explained the issue to my service advisor. That was the last communication I received from Tameka Long. Despite multiple calls and text messages, I received no response. My wife eventually contacted the advisor, who informed her that the vehicle supposedly needs a control arm and rear strut repair—information that was never previously communicated to me. It has now been two weeks without any meaningful update or communication. When I visited the dealership in person, my advisor was nowhere to be found, and other advisors offered only excuses. I requested a loaner vehicle, but was told “that’s not how it works.” I was then sent to Enterprise, where the only available cars were in poor condition. I have now spent nearly $300 on a rental out of pocket. This experience is unacceptable for a brand that prides itself on customer service and premium ownership. For comparison, my BMW dealership provides a courtesy BMW loaner for even minor service visits. I currently own two Mercedes-Benz vehicles and was considering purchasing another. However, this lack of professionalism, communication, and care has caused me to question whether this dealership represents the Mercedes-Benz standard. More

Awful customer service, car was brought in because it had a flat. Car and rim services is supposed to be covered under warranty. Now they are trying to fight me over it and make me pay out of pocket. Been tr a flat. Car and rim services is supposed to be covered under warranty. Now they are trying to fight me over it and make me pay out of pocket. Been trying to call the dealership, but management is ignoring me. I know have to call the General Manager, Jason Morgan on them. More