Mercedes-Benz of Gilbert

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he di and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership. More

Took my C300 for routine Maint and they completed it and then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they brok then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they broke the CV joint and they denied the damage. So I took possition of my C300 and took it to another shop which they told me that the CV joint was broken and the seal that they had replaced was leaking. The Shop that did the repairs said thatMercedes Benz of Gilbert should own up to it but as of yet I have emailed and tried to contact them to reinburse me for the damage. My next step is to file a compalint with the attorney generals office. They owe me 2300.00 to repair the damage Mercedes Benz of Gilbert did to my vehicle. Very disatisfied and will never go back again. More

I recently purchased my third Mercedes-Benz from Mercedes-Benz of Gilbert, and once again, the experience was nothing short of exceptional. The team’s commitment to outstanding customer service has Mercedes-Benz of Gilbert, and once again, the experience was nothing short of exceptional. The team’s commitment to outstanding customer service has truly made me a customer for life. Specifically, I want to highlight the incredible work of Ed Franzen and Jonathan Harris, who went above and beyond to make this process seamless and enjoyable. Ed Franzen, my advisor, demonstrated unmatched professionalism and knowledge. I had issues with my second car and they handled to get me a third quickly. He took the time to understand exactly what I was looking for, guiding me through the process with patience and zero pressure. His attention to detail and follow-up after the sale to ensure my satisfaction were remarkable. Jonathan Harris, the General Sales Manager, further elevated the experience with his dedication to customer satisfaction helping me a VIP client. His leadership clearly sets the tone for the dealership’s high standards, ensuring every interaction was handled with care and efficiency. Together, Ed and Jonathan created a flawless buying experience that left me confident in my decision to return to Mercedes-Benz of Gilbert for the third time. I wholeheartedly recommend Mercedes-Benz of Gilbert to anyone looking for a luxury vehicle and a purchasing experience that exceeds expectations. Thank you, Ed and Jonathan, for your commitment to excellence—I’ll be back for my next car! More

Mercedes of Gilbert had our car (a certified C43AMG) in to paint the panel above the windshield, instead of sending it to a certified or reputable paint shop, they had Dent Wizard paint it and not only was to paint the panel above the windshield, instead of sending it to a certified or reputable paint shop, they had Dent Wizard paint it and not only was the result terrible, but they spayed black paint all over the rest of the car. The dealership has been terrible to deal with and instead of recognizing how bad this is for the customer, they have done everything they could to make this easy for themselves and so far, have not fixed the issue. Do not take your car to this dealership, for Service. More

Was a very good experience. I felt Glenn and Derek were honest and did not try to pressure me like other dealers which is why I returned and bought a used car. I felt Glenn and Derek were honest and did not try to pressure me like other dealers which is why I returned and bought a used car. More

Purchased my first and last Mercedes GLC 300 in August of 2024. This SUV has had numerous issues and I’ve been to this dealership more than once for repairs. First visit, rude and inconsiderate service rep, 2024. This SUV has had numerous issues and I’ve been to this dealership more than once for repairs. First visit, rude and inconsiderate service rep, so I asked for someone else to assist. Employees seem stressed to the max and on overload. The vehicle got updates which were supposedly going to fix the issues, but did not! The backup camera has not worked properly since the purchase. The slide controls on the steering wheel for the volume control work poorly and I was told there is no fix. Then, two-weeks ago I had the vehicle towed to dealership due to warning message and overheating. Could not drive it! I was not given any clear answer as to what was wrong to cause this, and was just told that there were 10-error messages on this vehicle that they updated. Again, the backup camera doesn’t acknowledge or give warning of a vehicle or person behind me backing out of a parking lot. Apparently the repair shop doesn’t know how to fix the real issues, or ant the very least replace the camera under warranty. After owning this vehicle 10-months now, I drove to another dealer and purchased a different SUV! No more inadequate service or disappointing Mercedes for me!! More

Excited to what am I doing here? We ended up purchasing a 2020 Mercedes Sprinter 15 passenger van with almost 48,000 miles on it, for our business. Bought from out of state, it was We ended up purchasing a 2020 Mercedes Sprinter 15 passenger van with almost 48,000 miles on it, for our business. Bought from out of state, it was shipped up to Wisconsin. Deal was going okay, then the vehicle showed up. Started up, drove off the truck, did our inspection. - Center mirror was dangling - No heat - Dash is going off in the first few miles because the engine was overfilled with oil - Driver door was fighting the hinge to close, wiper sprayer nozzle was held on with a zip tie - and a couple other small things. If it was any one of those besides the heat, I would've just dealt with it. Called up our sales rep Gale, explained the problems and disbelief that a Mercedes Benz dealer would put a vehicle on their lot like this, she spoke with her manager, called us back, and directed us to bring to our local Mercedes Benz dealer, and have their manager talk with MB of Gilbert Manager and that it would get taken care of. Sounds good, we appreciate that, thank you. That is the service you would expect and receive for the price tag of shopping with Mercedes. That has always been our experience as well. We have had several of these and plan on getting more. They are good machines. Goes to the dealer the next morning, and turns into an almost 3 week project back and fourth. Frustration growing as we have a big payment with the van and it was a week in shipping, almost 3 weeks at the dealership, dealer didn't want to pay for it all, just to be made right to standard of putting on the lot. Eventually, the Ron, the service Manager agreed to pay for the fixes which was around $2,000. Thank you. But we ended up paying for the Diagnostics of almost $500 under MB Gilberts instruction to bring it in. Furthering the experience, I have asked for the service records multiple times, haven't received them from anyone I've requested them from. Other things noted as something to be aware of. We asked when the oil was serviced because there was no sticker in the windshield. MB Gilbert said it was done there at their dealer. Had our Dealer look up the records within the dealer system, showed me his computer screen, it's not in their service history. Ron of MB Gilbert also said the Transmission service was just performed there, an $800 service, no records in the system of that either. We had done the oil change quick as the vehicle needed to get to work, we are still in question about the trans service. We did ask our MB Dealer who we have a regular relationship with, though expensive, they have always caught every little thing and then some. We asked them to go over the whole van just to make sure it is a good vehicle and no bigger issue is to arise. They did confirm, it's a good vehicle however bizarre and shady behavior practices from the MB Gilbert dealership. Confirming our dealer, "I can assure you a vehicle has never been put on our lot like this. This is a lose your job performance." Our dealer had gone as far to say, it doesn't make sense. There are little things that don't cost much to fix and they jsut didn't do it, like the cabin air filter that was a sand box from driving on dirt road in Arizona. Or the MB warranty recall work for the DEF and exhaust system. Why didn't they do it? They get paid by Mercedes-Benz the company themselves for that work and dealers make money in service more than anything. It doesn't make sense. So, I have asked for our - Sales rep Gale Sedlak - Service manager Ron Lacour - General Sales Manager Jonathan Harris to make this situation right and reimburse us for our diagnostic fee's, as it was under their direction we bring the van in, provide a service log, and inspection report for being ready for sale and I have received none of those things. No one has bothered to reach out to us at all since that request. A very frustrating and expensive experience. Good vehicles, poor dealership. More

I went to the dealership to get the battery in my key fob changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floo changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floor. The guy at the parts department saw the mouse and had no reaction, that tells me that's not the first time they seen a mouse. More

This dealership makes car buying easy. Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listene Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listened to our needs. We found the car with the specifications we needed at the price we wanted. The team at MB Gilbert made the experience as stress-free as possible. The lounge is great, and I even found a fun little electric toy car for grandson! More

Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!! More