Mercedes-Benz of Gilbert
Gilbert, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed - 1:00 PM
Filter Reviews by Keyword
By Type
Showing 345 reviews
Worked with MB Gilbert to find a car, found a car I was willing to purchase, negotiated and agreed on the price, and had them prepare the documentation to make the purchase. I received funding, communicat willing to purchase, negotiated and agreed on the price, and had them prepare the documentation to make the purchase. I received funding, communicating with the salesman the full time, and got the check from my bank that afternoon. I then setup an appointment for 1:00 the next day. They confirmed my appt by email that night. The day of my appt (10:00am), they text me and said that they were sorry - they had sold the car the night before. I tried to call and talk to their GM (Mike) and got pushed around to various people that couldn’t offer any information or solution. I believe that this is extremely poor business. Setting an expectation, negotiating and agreeing on a final price, setting up an appt and then selling the car out from under me was a shock and shows their lack of appreciation for agreements and ultimately their customers. I left Mercedes with my $50k and bought a BMW. They have lost my business and any future business. More
Mercedes-Benz of Gilbert & Adam Gary the sales advisor that helped me were absolutely the best! I originally wanted to just sit in a GLS to see if I liked it since we were looking at several non Mercedes that helped me were absolutely the best! I originally wanted to just sit in a GLS to see if I liked it since we were looking at several non Mercedes vehicles. Adam grabbed one with no hesitation knowing we were just out looking. We did see a different GLS that we liked but decided that we would think about it and left. By the time we got to the car we decided that this was the vehicle that we wanted. We came back in & Adam started the process for us to purchase our 2022 GLS 450. This whole time from Adam greeting us at the door to him walking us thru the purchase process was amazing. He never once made us feel pressured or rushed. Once we finalized the financing with Dennis Davis (who was very professional, patient & took the time to explain everything to us), Adam let us know the vehicle would be ready for pickup the next day & even kept us informed by text throughout the day & when we did arrive to pick it up, he came in on his day off! I couldn't be any happier with the purchasing process at Mercedes-Benz of Gilbert & especially with our sales advisor Adam Grant. Please ask for him if you're in the market for a vehicle. His professionalism & helpfulness is as great as it gets! More
Poor service, from start to finish. I started by inquiring online about a vehicle in mid-October. The first salesperson was unresponsive to my questions about my trade value, said he'd I started by inquiring online about a vehicle in mid-October. The first salesperson was unresponsive to my questions about my trade value, said he'd call me back. No reply for two or three days. I call him back, and get blown off again. I call the BDC manager Anne, left a V/Mail. No reply. I call back a few days later, and get in touch with Garrett. Garret apologizes(we're over a week into the process), we begin our dialog, and within a few days, we make a deal and I drive to Gilbert from Las Vegas to purchase the vehicle. I asked Chris Gossling, the finance manager, and Garrett, to send my DMV documents to the DMV near my place of business(I'm also in the car business), and I'll handle the titling myself. I also emailed the DMV info to Garrett a week after the sale, to ensue that the car didn't get titled in AZ, but in NV. I never hear back, so today I called the title clerk, Tina. Tina is dismissive, claims that no one sent her the info via email, nor did she look in the file for the note that finance was supposed to place in the deal about calling me. Poor, poor poor performance all around. More
Do yourself a favor Don’t buy a Mercedes. Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery go Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery goes bad OH we don’t replace batteries that we replaced under warranty If you buy one you’ll have a 2 years warranty. Also be ready to pay at least 3 times the going rates of other shops More
Keith Wong is very professional and friendly. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. More
Very professional and friendly! Clark Smith got us a great deal and all paperwork was completed quickly. We love our new Mercedes!! Thank you! Clark Smith got us a great deal and all paperwork was completed quickly. We love our new Mercedes!! Thank you! More
This dealer cuts corners and knowingly deceives its customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am base customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am based out of town. Upon arriving the vehicle was not in the condition that was stated online or with Clayton on the phone/text/emails. Another issue was that I specifically declared our need for two keys and when I arrived we were given three sets and nothing was said about the keys. I returned home to find that only one of the keys was programmed to the vehicle. I took it to a local dealer here and the keys provided were unable to be programmed to the vehicle and would require a new ignition to get new keys. I attempted to get someone on the phone for several weeks only to be ignored. I finally heard from Omar Robles who was rude and unapologetic. Finally after threatening lawsuits they finally mail a check, but not without lying about previously sending it multiple times. Another issue that I have run into is that they lied about the history of the vehicle and having replaced the sliding door. Incredibly unfortunate situation and I would caution anyone working with these individuals and this dealer and its parent company. More
Brought in my 2017 Mercedes Benz C300 AMG line to Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appoin Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appointments on CPO work. I had to get up extra early before my work shift to make this work. They told me I have to spend $250 to initiate the diagnose to even look at the issue I am having with my C Class... Mercedes Benz of Chandler did not have such fee for evaluating prior issues I had on CPO work request and they had no problem providing me with a loaner car on weekends... What makes me mad even more is that my car was purchased at MB of Gilbert as a CPO vehicle... I will never use this dealership and only go to MB of Chandler. No wonder this place has a horrible ratings... More