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Mercedes-Benz of Grapevine - Service Center
Grapevine, TX
115 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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115 Reviews of Mercedes-Benz of Grapevine - Service Center
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December 11, 2017
Negligent staff I have taken my E350 twice now. The first time was for knock sensors to be replaced ($2,000). When I picked up my vehicle I noticed a new door ding I have taken my E350 twice now. The first time was for knock sensors to be replaced ($2,000). When I picked up my vehicle I noticed a new door ding on the passenger side. Not what I'd expect from a service center that charges a premium price for their service. One year later the car is leaking oil and I take it to the dealership to get fixed ($3,000). It took a total of 2 weeks before my car was even ready for me to pick up. When I picked it up sure enough there was more damage to my vehicle. This time it's a huge scrape on the bumper and when I told their service manager all I have gotten are promises. Promised to send me footage of their cameras so we can determine how to move forward. I have yet to receive anything other than a thank you for contacting us. Denette Norlie is the service manager and she is extremely rude and will not give you the unwavering commitment that they like to advertise. I have forwarded e-mails to Robert Hinkle (general manager) and Stephen Rand (service director). Still have not heard from anyone. Take your Mercedes to German Drive in Keller, TX (817) 562-5841. They have a 4.8 star rating out 5 on google! More
by Unhappy Customer
Employees Worked With
Denette Norlie, Stephen Rand, Robert Hinkle
August 24, 2017
NOT very good service knowledge I bought my S350 from another dealer. Took it to Park Place Grapevine a few times. After a scheduled maintenance I noticed a strange residue on the tr I bought my S350 from another dealer. Took it to Park Place Grapevine a few times. After a scheduled maintenance I noticed a strange residue on the trunk of the car. I took it a couple of times back to have it cleaned and finally spoke to the service manager who couldn't point what the substance was. I was promised a tank of fuel for the inconvenience and never got it. A few months later had to add blue tech additive. When I removed the spare tire there was A LOT OF ADDITIVE SPILLED ON THE TRUNK OF MY CAR. All over the tire, the rug, the cover, etc. I can't understand why a service manager didn't have the knowledge to check when I first noticed. I added the liquid without any spills, without experience or special tools. Didn't take my car there after that. More
by C S
Employees Worked With
Lance Oujesky
June 27, 2017
Sales Shola was very professional and catered to all of my needs. I highly recommend him! I recommend park place at Grapevine. Place is neat and people h Shola was very professional and catered to all of my needs. I highly recommend him! I recommend park place at Grapevine. Place is neat and people here are very friendly. More
by GLE 350
Employees Worked With
June 12, 2017
Good service I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I enjoyed dealing with Cory and found him straight forward, informative and received explanations for every question asked. I could not have asked for anyone to have been more friendly, helpful and professional in purchasing the car. Hence, we take both of our vehicles in for maintenance. I have never had a problem and leave very satisfied. The atmosphere is friendly and I so enjoy working with Brittany in the service department. I am a pleased customer. More
by Tex Gal
Employees Worked With
May 12, 2017
Damaged my Car Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercede Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercedes grapevine dealership refused to take ownership for. The service guy did a full walk around even looked at my tires but claims my car was too dirty to see dings and it was not their fault. I wish I read this forum first and saw the awful reviews and history they have. My fault for trusting the park place brand and being too busy in life to check every detail I guess. I paid $700 for my service and get a door ding what a bargain. More
by hkpsport
Employees Worked With
Cale
April 08, 2017
Service Experience Brandon Collins was great! Very helpful and polite! My service provider was Mitzi Cranshaw. She was extremely rude and disorganized. I had my car in f Brandon Collins was great! Very helpful and polite! My service provider was Mitzi Cranshaw. She was extremely rude and disorganized. I had my car in for a quote on the breaks & decided not to have the service performed to the price. I live over an hour away, being that it was 4pm when I received the quote. I asked to return the loan car the next morning when they opened. She advised me that, "if we had known you were going to do this, we wouldn't have given you a loan car. We need those for customers that have service here." I asked to speak with a manager who was very polite. He allowed me to return the Lon car the next morning. When I went to get my car, she lost my paperwork. After reprinting it, I could hear her speaking badly about me to another employee in the hallway by her office. I will never use her again. Very unprofessional. More
by ash_krebs
Employees Worked With
Mitzi Cranshaw
September 10, 2016
Oil nut or something was not tightened after oil chnage Have bought 3 cars totaling $120k and have had them services there as well. Today, I found that the entire oil was leaking due to a drain plug or some Have bought 3 cars totaling $120k and have had them services there as well. Today, I found that the entire oil was leaking due to a drain plug or something not tightened properly. Oil was lies king while my wife drove it and while it was parked. Waiting for a tow truck to take it back to see how much damage is done to the engine. Very disappointed and will probably have to go to fret lengths to get this corrected. More
by Dihanf1
Employees Worked With
Adrian Sanchez
September 09, 2016
Warranty not honored I had a very frustrating experience and I will go to great length to avoid this dealer in the future. I brought my Mercedes Sprinter RV in to have the I had a very frustrating experience and I will go to great length to avoid this dealer in the future. I brought my Mercedes Sprinter RV in to have the A/C system checked. Sure enough they found that the system was 0.5lbs low in refrigerant. Unfortunately, I had to pay for this repair as it cannot be covered by the manufacturers warranty as this is a "conversion van". However, checking the MB warranty guide it mentions that only items added or changed will not be covered. One would think that the standard A/C systems is covered Edgar N. More
by EN
Employees Worked With
Kevin B.
May 17, 2016
NO GO Do NOT purchase your car from this place!!!! And NEVER EVER get your car worked on at the body shop!!!!!!!!! Worst experience of my life. I was in a s Do NOT purchase your car from this place!!!! And NEVER EVER get your car worked on at the body shop!!!!!!!!! Worst experience of my life. I was in a small wreck March 30th. I sent my Benz to Park Place Mercedes in Grapevine, BIG MISTAKE!! It is now almost 2 months later and my vehicle is not finished or even started to be worked on. The damages were very minimal. I got the run around from the estimator. She said that there was a dispute on parts between them and the insurance, not true. She said that they were waiting on a supplement, not true. And a bunch of other lies. All this time, I have had a rental that Park Place Mercedes said that they are 100% sure the insurance is gonna pay for because it's their fault due to waiting on parts disputed and the supplement ( the lies)Park place told me to wait to return the vehicle. Of course, the insurance company told me it was the body shops fault and they're not paying for my rental past 2 weeks, which was the estimated shop time.Long story short, now I'm stuck with a $1000 rental bill and a car that is NOT fixed. If you were too backed up to get to my car, just let me know. BUT THEY ARE ALL ABOUT THE MONEY, not the customer experience.DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!!! More
by Justin Jackson
Employees Worked With
Lisa Spoon
April 07, 2016
Horrible Experience, Regret Buying Car Here Please save yourself frustration, aggravation and disappointment and buy your car anywhere except here. Go to Sewell, they understand service and the Please save yourself frustration, aggravation and disappointment and buy your car anywhere except here. Go to Sewell, they understand service and the value of customers. I won't get into the full story of our horrible experiences with these guys, but I will summarize to say they they don't stand behind their product and they don't understand customer service. They will treat you wonderfully UNTIL you buy the car. Once you buy the car don't ever expect excellent service again. Don't even expect mediocre service - get ready for the worst service. Seriously, head over to Sewell and save yourself the aggravation. More
by cdl123
Employees Worked With
Tony Johnson
