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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

3.9
115 Reviews
Call Service Center (833) 788-0029

115 Reviews of Mercedes-Benz of Grapevine - Service Center

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November 05, 2021

I’ve bought two cars at this dealer. Service has always been great with great service advice More

by Shall79602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to continue working with you at Mercedes-Benz of Grapevine. Our sales and service teams are always working to deliver an elevated experience for our guests. Zach in our Service Department is also super helpful and knowledgeable. We hope you two can work together again in the future!

November 04, 2021

Debbie is a great service manager and I enjoyed working with her. Always a great experience. More

by kwwoodhurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Lowke
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to hear that Debbie delivered an elevated service experience for you at Mercedes-Benz of Grapevine. We hope you two can work together again in the future!

November 02, 2021

I made an appointment for scheduled service. The experience was organized, punctual and efficient. I was very pleased. More

by Sserna
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate you for scheduling your service appointment ahead of time, giving us an opportunity to plan your elevated experience. We hope to work with you again in the future!

November 01, 2021

Greeted poorly by a young gentleman who the seemingly forgot I was there. The service representative however was excellent as was the service More

by Gjpk123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the way you were greeted at our dealership. That is not the experience that we would want you to have at any of our locations. While, we do appreciate your comments about our service rep, we will discuss with our team the proper etiquette to meet our clients. Thank you!

November 01, 2021

The wait was too long, instead of 90 minutes the wait time was 3 hours. More

by Pattykng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the extended wait that you experienced at our dealership. That is not the experience that we want you to have during any of your visits. If you have any other concerns, please reach out to me at social@avondale.com. Thank you!

November 01, 2021

Great service and understanding of customers needs and flexibility for a loaner when it mattered More

by Miles David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Miles! We appreciate your comments of our Mercedes-Benz of Grapevine service team and their flexibility to find you a loaner during these tough inventory times. We hope to work with you in the near future!

October 29, 2021

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Sanchez Service Advisor
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Steve! We are proud to hear that Adrian has elevated your service experience at Mercedes-Benz of Grapevine. We hope you are able to work with Adrian again for your Mercedes-Benz Service B visit!

October 28, 2021

Needed regular check-up service for my GLC300. Martin was terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gif More

by Sueellen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear about the elevated service experience you had at Mercedes-Benz of Grapevine with Martin. We hope our service team met your needs with the GLC window tint and delivered a great anniversary gift for your husband. We hope we can work with you in the future!

October 26, 2021

I thought labor rates were higher than average to buy and install a SAM Module… $1414.55…$722 in labor? Really? More

by Superlyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Najjar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitzi Crenshaw
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! We appreciate your comments about the service experience that you had. Unfortunately, we will need more information here in regards to your labor costs. If you could email me, at social@avondale.com, we can share this with our service team for more clarity. Thank you!

Nov 16, 2021 -

Superlyt responded

$69.95 to test a battery? I replaced the battery with you ($240) and still have to pay a test fee of $69.95? What is a "Battery Fee of $79.95? I replaced a SAM unit. I was told it was a brand new unit. Did I pay $692.55 for a used unit and another $722 for labor? $1414.55 for a used part and labor? Just trying to clearly understand my bill. Thank you

October 25, 2021

Dependable service; always friendly and employees are very polite. My serviceman, Josh, is considerate of my time. More

by melmaryh2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Fraser
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your comments about our Mercedes-Benz of Grapevine service team. Josh always works to elevate the experiences of his clients as he understands that time is valuable for you. We hope to work with you in the near future!

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