Mercedes-Benz of Grapevine - Service Center

Rip off We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed a front end alignment because of unusual wear. This dealer is not where we bought the car from, (Plano Benz) and I felt like I was getting the sales pitch because they weren’t making money on a warranty item...How on earth could we need a front end alignment when the car is hardly ever driven and has never bumped anything. Sure enough, get the car back and nothing wrong with the wear on the front tires!!I knew it sounded stupid to begin with, 2,600 miles, really? brand new car! way to go Mercedes grapevine great integrity! More

Service Light on ML 350 Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only pr Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only produced just one time just clearing the error would most likely be sufficient (for now), but if thrown again then replacing the emission sensor for $500 to $600 could be done. They, also mentioned that it might be worth checking (with Mercedes) as it might be covered under warranty or recall, as it was a faulty emission error. I stopped by Grapevine Mercedes with the error codes, in hand, and they wanted $190 just to diagnose it. I agreed and sure enough they produced the same finding, but wanted $1,100 to correct the false error code and stated it needed to be done. All of that I guess is fine, but the process took them 3.5 hours. Honestly, I didn't feel my Service Adviser did any advising or analysis. My recommendation is to steer clear of their service department once you're car is outside of the warranty; find a good independent shop and save yourself time and $$$. I'm currently starting a search for a new luxury car for my wife, but probably will eliminate Park Place and Mercedes from the equation based on their LACK of SERVICE. Just really disappointed in the experience, but I knew better...here's to hoping. More

BEWARE! I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine l I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine light came on my car. It took 3 return visits to get the job done in over a month's time. I would leave messages to check on the status and no one would call me back. They lied saying several messages had been left for me, then said the call would go directly into voice mail which none were left. I was told maybe I had blocked their number. Why would I do that? Do yourself a favor and go to Loeffler's North Richland Hills or better yet do what I did and buy a Tesla. No oil changes, no belts, 8-year warranty! More

Horrible Customer Service Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your Absolute horrible customer service. They would not answer or return phone calls. Be prepared to be left out in the dark on what is going on with your vehicle. I allowed Park Place to proceed with my insurance claim repairs to replace my convertible soft top that was vandalized. At the time I felt that this was the best option although the cost was approximately 3 times that of an independent body shop and I did not want the car returned with wind noise or water leaks. The work took over 5 weeks to complete after I was told it would take 2 -3 days to order & receive the parts needed. The work order did not state a duration to complete the work but I was lead to believe no more than a couple of weeks. After 3 weeks I finally got hold of my service rep who advised that they had only 1 technician certified to do the repairs to my vehicle. I was advised that the technician was working on several other cars at the same time and could only devote a few hours each day on my repairs. I was asked to be patience. I was finally contacted that my car was ready to be picked up and upon my arrival my service rep advised that there were additional charges for the repairs for me to pay. I asked if my insurance company had been contacted & approved the additional charges since this was the first that I hear of it. My service rep advised that he was unaware of the additional charges & had only seen the final costs that morning. He told me to call my insurance company to see if they would reimburse me. When I told him that this was a very poor way of doing business he told me that "I only work here". I asked to speak to the service manager and received a dumb-founded look like this is how we do business. At about that time I was confronted by the loaner car manager that there was a scratch on the rear bumper and that I was responsible for repairs. I stated that I was not aware of any scratch and that I felt I was not responsible for any repairs. For the 2nd time I was told by the loaner car manager that "I only work here". I asked again to speak to the service manager with no results. My service rep at this time said take the car and go I will speak to my manager & get back to you in a couple of days. After several days past I received a call from the loaner car manager asking how I was going to pay for the repairs. I asked what the repair cost was and he advised that he had no clue. I told him to notify me when he knew what the cost of the repairs would be. He said he would but I never received a call back. After about 6 weeks my insurance notified me that Park Place had filed a claim on my insurance. This was done without my knowledge. Although I wanted to dispute the claim my insurance co. advised that they would go ahead and take care of it. Amazing they could take the time to call my insurance this time but could not do so for the additional repair cost of my car. This is without a doubt the worst customer service I have ever had with an upscale DFW car dealership. I will without question take my car business elsewhere. I would not recommend this dealership to any of my friends or colleagues. To date I have not hear from anyone at the dealership on messages I left. I would caution anyone thinking about purchasing a Mercedes to take their business to someone other than Park Place. More