Mercedes-Benz of Hanover

Everyone we have dealt with at this dealership has been so friendly and helpful!! Our Sales Rep - Ben Stahl is phenomenal as well as Miranda in Service. so friendly and helpful!! Our Sales Rep - Ben Stahl is phenomenal as well as Miranda in Service. More

Enio is an amazing service advisor, very friendly and knowledgeable and took care of me every step of the way. knowledgeable and took care of me every step of the way. More

I had an excellent experience with the service department at Hanover Mercedes. Adiel and Miranda went above and beyond to ensure everything was handled smoothly and professionally. Their communica department at Hanover Mercedes. Adiel and Miranda went above and beyond to ensure everything was handled smoothly and professionally. Their communication was clear, the process was seamless, and the attention to detail was top-notch. I truly appreciate their outstanding service and dedication—highly recommend! More

Phelan, our sales person was knowledgeable, personable and very patient with us. He demonstrated excellent knowledge of the vehicles we were considering and has continued to follow up to insure timely d and very patient with us. He demonstrated excellent knowledge of the vehicles we were considering and has continued to follow up to insure timely delivery of our chosen vehicle More

Nate Shannon at Mercedes of Hanover was wonderful to work with, I would highly recommend him with, I would highly recommend him More

The service advisorr and service manager were particularly accommodating repairing my E350 the ESL of which had completely disabled the car. particularly accommodating repairing my E350 the ESL of which had completely disabled the car. More

From the moment I walked I was treated with much care and attention. The communication was also great. The text messages is also helped me to be informed of everything going on with my car. I always know my attention. The communication was also great. The text messages is also helped me to be informed of everything going on with my car. I always know my car is in good hands at MB Hanover. More

BUYER BEWARE! I had the worst car buying experience of my life with Mercedes-Benz of Hanover! While they may treat their customers buying a new Mercedes like gol I had the worst car buying experience of my life with Mercedes-Benz of Hanover! While they may treat their customers buying a new Mercedes like gold, I purchased a 3 year old BMW X5 hybrid that they received on trade and was lied to even before I drove the 1 1/2 hours to their dealership! When i asked if they thought the car was worth the drive, their response "we're a flagship Mercedes dealer and wouldn't sell any car that doesn't meet our high quality standards". That was lie #1. Lie #2, before I drove there the business manager estimated the trade-in for my car to be between $3k - $5k. After they got me there, they offered me $1k for my car with no negotiation on my trade in or the price they were asking for the BMW. Lie #3, I asked if the brakes were checked so that i didn't find out i needed new brakes as soon as i got the car home. Surprise, surprise, within the first 2 days of having the car, i felt the brakes pulsating and also noticed that the brake fluid flush notification was on. Day 2 of owning the car and i spent $350 on the brake flush. When I called Mercedes to tell them i needed new brake pads and rotors, they ignored my calls (4 of them) and messages (3 of them) until after i decided to have the work done at my own expense. Luckily i brought it to BMW and they were able to cover it under warranty. Lie #4, 3 different people at Mercedes were apparently on vacation all at the same time and couldn't get back to me. When someone finally did get back to me and i told them there was also a mechanical issue with the hatch and i need a new transfer case! Yes, a new transfer case on a 3 year old car! At this point, since everything was covered under the 4k miles I had left on the warranty, i asked Mercedes to give me the extended warranty on the car in case anything else went wrong after it was out of warranty. Their reply, "it would cost us $6,000 and we can't afford to lose that much money on a used car! The icing on the cake was when they told me they would be able to "give me a good deal on a trade" if i wanted to trade the BMW in for a Mercedes! They had the nerve to not just take the car back and give me what i paid for it 3 weeks prior! The final blow and lie #5 was that it took 48 days to receive a small refund for a service i changed my mind on, because, their finance manager was out for a week on vacation!! This dealership is as bad as those cheesy used car dealers from the 70s. Don't say i didn't warn you... More

Great service, professional yet friendly New showroom is very modern, customer friendly and very clean very modern, customer friendly and very clean More