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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.2
521 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 521 reviews

May 06, 2024

Asked for high speed tire balance & it never was test driven & still shimmy over 65 returned vehicle & have heard from no one in 3 days More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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May 06, 2024 -

Mercedes-Benz of Hanover responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 03, 2024

Ryan was really helpful in getting my car in and out quickly and on a schedule that worked for me. More

by meganhdoherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 07, 2024 -

Mercedes-Benz of Hanover responded

We're delighted to learn about your positive experience and the helpful assistance provided by Ryan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 01, 2024

The service department was fantastic. Cassidy was very friendly, professional and communicated quickly and kept me informed of services my car need and will need in the future to keep my More

by tins1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy
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May 03, 2024 -

Mercedes-Benz of Hanover responded

That's great to hear! We're glad that Cassidy and our service department provided you with a friendly and professional experience, communicated quickly, and kept you informed about your car's needs.

Helpful
May 01, 2024

A pleasure dealing with them. All employees were helpful and went out of their way to make it an enjoyable experience. More

by patszu
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christos, John Hoyt , Sam Li
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May 04, 2024 -

Mercedes-Benz of Hanover responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 29, 2024

Enio was very helpful with my tires and oil change last week. I will be back! More

by leandrobrusa1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enio
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May 02, 2024 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Enio provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 29, 2024

Great prompt service. Car delivered as promised, clean and ready to go. Courteous staff eager to help. More

by Joe45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Maurice
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May 02, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 27, 2024

Ryan Coyle was excellent to work with. Friendly responsive kept Me well informed and went the extra mile to make sure my Service was stellar More

by Doradaly17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Coyle
Report | Print
Apr 30, 2024 -

Mercedes-Benz of Hanover responded

It's fantastic to hear that you had a great experience and that Ryan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 25, 2024

Very happy and excellent customer service from all 3 Chris, Albert and Nate, happy to visit again More

by Vishnu Kodumuru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Shannon, Albert Rivera , Chris Norton, Sam Li
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Apr 28, 2024 -

Mercedes-Benz of Hanover responded

It's great to hear that you had an excellent customer service experience with Chris, Albert, and Nate! Their dedication to providing great service has left you happy and eager to visit again. Your feedback is valuable!

Helpful
April 23, 2024

Good service, good communication with customer, efficient and customer contact staff are customer focused. Free loaner service for customers on Cape a great customer service! More

by mdc131Cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Maurice
Report | Print
Apr 25, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 21, 2024

Excellent service and great communication. Technician was very thoughtful and helpful with suggestions. Great to find someone knowledgeable about sprinters. More

by dann.blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony sprinter specialist
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Apr 23, 2024 -

Mercedes-Benz of Hanover responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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