Mercedes-Benz of Honolulu

The ease to schedule service and the excellence in service. From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence in customer care. Overall I am very pleased. More

A very pleasant car service appointment experience. Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the stat Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the status of the car. Shuttle pickup and dropped was excellent. They were there on time as promised. A very good experience. More

Friendly staff Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this tim Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this time. Awesome Job. More

How many is too many? This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. Wi This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. With Fletcher I always ask myself the same thing before I move on.... Superior cars, superior service, Why go anywhere else? More

Love Mercedes Benz & will never drive anything else! Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to MBenz because of these men. My fifth MBenz (third CLS550) - just when you think the CLS550 is the best of the best - the redesign is even better & more beautiful - simply amazing! More

Excellent customer service in service department Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were made and went above and beyond to ensure my car was working at its best! Craig was efficient and kept in contact with me throughout the entire process. More

Excellent Service Representative Craig Hironaka as usual is an exceptional representative for Mercedes Benz Hawaii. He scheduled maintenance for our two cars... first one done and se Craig Hironaka as usual is an exceptional representative for Mercedes Benz Hawaii. He scheduled maintenance for our two cars... first one done and second one in the shop as we speak. Unrelated to the service, I just asked Craig to check on our ML 350 Takata airbag replacement, I've called your office a few times and most recently to a gal that said it was on the recall list and no parts available for replacement. I just want Mercedes Benz to know that I contacted the company about the recall and want it corrected as soon as possible. If someone other than Craig should handle please pass this on to the proper person/department. Don't lose Craig... thank you. Gary Furuta More

Emergency Craig was the best. I was stressed out and he made me feel like there was no more worries. I got to the airport on time. He kept me updated the whole Craig was the best. I was stressed out and he made me feel like there was no more worries. I got to the airport on time. He kept me updated the whole way and I pick it up tomorrow. I will definitely say a big Mahalo More

Programming new key for Smart Car We were made to feel very special even though we didn't have a high-end vehicle. The service was very personable by all, and Jeff Decorte delivered th We were made to feel very special even though we didn't have a high-end vehicle. The service was very personable by all, and Jeff Decorte delivered the service in a very timely manner. More

Excellent Service Service was excellent. The service consultant was very helpful. I was a little late with my appointment but they were accommodating. They kept their Service was excellent. The service consultant was very helpful. I was a little late with my appointment but they were accommodating. They kept their promise of the time the car service will be finished. I just wish I could get a loaner next time so I don't have to arrange for rides when I pick up my car. More