Mercedes-Benz of Honolulu

Warranty Extension I was having problems with my fuel pump and received the warranty extension for that part, thanks to the excellent service my vehicle was done in a da I was having problems with my fuel pump and received the warranty extension for that part, thanks to the excellent service my vehicle was done in a day! More

Thank you to Warren Brought my CLS in for B1 service and found out that the air suspension wasn't not working properly. They needed to order parts and Warren arranged fo Brought my CLS in for B1 service and found out that the air suspension wasn't not working properly. They needed to order parts and Warren arranged for a loaner from enterprise because they had no loaner cars available. Since they had to order parts they had the car for about 1 week so it was a great help for me. Thank you Warren More

**2008 E350 MB Wagon** I couldn't ask for better customer service. Warren has to be the best Service Tech in the business. Totally stress free shipping our cars to and fro I couldn't ask for better customer service. Warren has to be the best Service Tech in the business. Totally stress free shipping our cars to and from Honolulu. More

Excellent customer service. We are a Mercedes Benz customers since 2004 These are 3rd Mercedes Benz car we owned., Due to customers service and quality of excellent uncomparable We are a Mercedes Benz customers since 2004 These are 3rd Mercedes Benz car we owned., Due to customers service and quality of excellent uncomparable from other dealership that is why we love to buy Mercedes Benz. More

Awesome They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends. They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends. More

Welcoming Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact with made me feel welcomed. I requested a loaner which helped tremendously as I have important appts through out the day. I had my daughter with me when picking up my car and she texted her husband as we were waiting in the lobby to let him know this place was "SO" friendly! Note: they are in the market to buy a new car. Mahalo, More

Recall review From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly driver, vehicle returned in eta expected. Returned to me much cleaner than when I dropped it off. Juliana is great! More

Excellent Service Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and h Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and his professionalism, together with Mercedes quality product, is the reason I have continued to do business with the dealership. More

Outstanding Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum did an outstanding job in walking me through the instrument panel as well as educating me on what the new Mercedes is capable to do. More

Outstanding My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee by the front entrance how he greeted me.... Then followed by the dispatcher who was also great...very courteous My service advisor Juluana was outstanding and very attentive to my needs....I had a loaner waiting for me....This visit was great... Good excellent teamwork!!!! More