Mercedes-Benz of Honolulu

Service Excellence Charley McMurray is a first class customer service representative. He was courteous with a sense of humor and answered all our questions quickly and Charley McMurray is a first class customer service representative. He was courteous with a sense of humor and answered all our questions quickly and efficiently. We enjoyed working with the entire staff, from the valet attendant, to Beka Ide, who helped "close" the purchase, to Angie the very knowledgeable product concierge. We felt like we were well taken care of and in good hands, from when we first walked into the dealership until we drove out the driveway with our new Mercedes Benz. We are thankful for the great service and look forward to a lasting, satisfying relationship with your staff. More

Excellence I actually intended to get a Lexus but servco had ridiculous requirements for corporation leasing. So we ended up getting a Benz though it was a lot m I actually intended to get a Lexus but servco had ridiculous requirements for corporation leasing. So we ended up getting a Benz though it was a lot more expensive. The c300 that we got is a work of art. More

Excellent and friendly Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between M Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between Mercedes and other brands and also to explain many of the features. More

Excellent Customer Service I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is alwa I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is always first rate. The staff are very knowledge of each vehicle and I always leave with a sense of confidence in the vehicle that I will be driving. More

Tire Service My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the ti My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the tire wall. They replaced it with a new tire. More

Repair I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of I had an unexpected and unexplained experience with my passenger side rear view mirror that flew off after making a left turn. With the assistance of my longtime sales person Dwayne Sasaki and your service manager Steve I had it replaced. Parts were ordered and a loaner provided while the vehicle was in repair. Thank You VeryMuch. More

Excellent Customer Service The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate that they took care of the safety inspection for me and I have no additional steps to follow up on. I've used several MB dealerships in CA and while this one has superior service, the prices are much higher. More

I've been with Mercedes-Benz for 8 years. The service has always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Merced always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Mercedes-Benz is a pleasant experience. More

I had to bring my car in on an emergency basis, wouldn't shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My re shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My repair rep called me to set up a rental through a Mercedes contract(a discounted rate), sent the shuttle out to pick me up and bring me to the rental agency. As soon as a loaner was available, Wayne Maeda called and they picked me up at the rental agency. All of these trips were done at my convenience and were done in a timely manner. My vehicle was fixed and returned to me in the shortest time possible. More

It is always a great experience when my Mercedes needs service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without q service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without question the best service advisor I have had in the 20 years I have been buying cars. More