Mercedes-Benz of Hunt Valley - Service Center

Lori is great, very knowledgable about the cars - always enjoy talking to her because she is passionate about Mercedes, just like her customers. Like my parents, I bought my Mercedes from hunt valley and pl enjoy talking to her because she is passionate about Mercedes, just like her customers. Like my parents, I bought my Mercedes from hunt valley and plan on buying another Mercedes this year from them (my fourth Mercedes) The most recent visit 12/21 did upset me in one regard, I am 26 years old and was sitting in the CLS63 AMG in the show room, checking out the new younger baby Benz for the first time, when I was told that the "base" model was outside and that I was in something called an AMG! I felt like I needed to defend myself by reminding the sales agent that I was the proud owner of multiple Mercedes one of which is a C55 AMG and that my dad owned an SL65 from Benson Mercedes in New Orleans - the CLA is designed for people my age, how rude (of course I did not say this, instead I said, "yes I am aware"). I play with new Mercedes all time, first time that's happened to me. More

I always receive excellent service at Valley Motors. My car is always taken care of promptly and the waiting area is very comfortable and clean. car is always taken care of promptly and the waiting area is very comfortable and clean. More

This service involved a hydraulics part with a history that resulted in an extension of the warranty to 10 years. My first visit on a Friday afternoon was disappointing, not because it was too late to ge that resulted in an extension of the warranty to 10 years. My first visit on a Friday afternoon was disappointing, not because it was too late to get service, but because the service writer jumped to the conclusion (before looking) that the message code I referenced probably involved the brake pads and sensor. When I said the pads and sensors were new, he asked where they had been installed and became critical that I went elsewhere, saying they had likely been installed improperly. Only then did he go to my car in the service lane and determine that I was correct. The message related to the hydraulics. I returned Monday morning, and the warranty replacement was promptly performed without incident. I'm not a regular service customer, because my E Class is a 2005, and I often rely upon a local service that I have come to know and prefer for routine maintenance. Of course, this saves money as well which is also important to me. Unfortunately, it has become very clear that my infrequent visits to your facility, and my reliance on another servicer, is resented by your service writers. This is unfortunate and tends to discourage me from using your facility, or recommending it to others. More

Everyone was very accommodating. It was very busy when I arrived to drop off my car but I was treated very courteously and checked in with a minimal wait. I used the courtesy van for the first time and it w arrived to drop off my car but I was treated very courteously and checked in with a minimal wait. I used the courtesy van for the first time and it was very convenient and kept me from waiting when I could be home doing things. I was kept informed of the progress on the car during the day and was promptly picked up upon it's completion. More

E except I think the car wash service could be betterverything was handled well and in a timely fashion. I am happy with the service betterverything was handled well and in a timely fashion. I am happy with the service More

Prompt, knowledable, friendly and overall great service provided is deserving of this rating. I would expect nothing less from a reputable Mercedes dealership, especially one located in Hunt Valley. Lori provided is deserving of this rating. I would expect nothing less from a reputable Mercedes dealership, especially one located in Hunt Valley. Lori represents your dealership well. More

All of my experiences have been positive, Rogelio is very friendly and efficient. Work was done satisfactorily. I will continue to use Valley Motors for my service needs. friendly and efficient. Work was done satisfactorily. I will continue to use Valley Motors for my service needs. More

From the first phone call scheduling the service, to the time it was ready for pickup, every step was handled in a professional and friendly fashion (even the reminder call I received the night before I bro time it was ready for pickup, every step was handled in a professional and friendly fashion (even the reminder call I received the night before I brought my car in. I would recommend the dealership. More

Thank you so much for replacing my tire and getting me back on the road so quickly. Mr Rogelio D'Almeida's professionalism and kindness made my bad day end good. back on the road so quickly. Mr Rogelio D'Almeida's professionalism and kindness made my bad day end good. More