My Review Of Mercedes-Benz of Hunt Valley:
This service involved a hydraulics part with a history that resulted in an extension of the warranty to 10 years. My first visit on a Friday afternoon was disappointing, not because it was too late to get service, but because the service writer jumped to the conclusion (before looking) that the message code I referenced probably involved the brake pads and sensor. When I said the pads and sensors were new, he asked where they had been installed and became critical that I went elsewhere, saying they had likely been installed improperly. Only then did he go to my car in the service lane and determine that I was correct. The message related to the hydraulics. I returned Monday morning, and the warranty replacement was promptly performed without incident.
I'm not a regular service customer, because my E Class is a 2005, and I often rely upon a local service that I have come to know and prefer for routine maintenance. Of course, this saves money as well which is also important to me. Unfortunately, it has become very clear that my infrequent visits to your facility, and my reliance on another servicer, is resented by your service writers. This is unfortunate and tends to discourage me from using your facility, or recommending it to others.
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Mercedes-Benz of Hunt ValleyAdded:
11/29/2013 9:02:02 AM
We are sorry that you had a difficult start to your service visit but are glad it was resolved promptly upon further diagnosed and your direction. It's very important to us that the cars are maintained correctly and to the standards of Mercedes-Benz. When we see cars maintained by other shops, specifically independent repair shops, we have had issues in the past. That is no reason to jump to conclusions and we will address that issue. It is always our goal to look out for your best interests. Thank you for your business and for your feedback, it's what has helped us improve throughout our 45 year's serving Mercedes-Benz customers.