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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
966 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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966 Reviews of Mercedes-Benz of Jacksonville

July 18, 2026

Jonathan always provides excellent service. He is knowledgeable and extremely helpful. He always presents in a positive manner, providing the service as promised in the time frame promised More

by Dewayne.sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Report | Print
July 18, 2026

Adam was an excellent service representative. Received first class work on my vehicle. Only place I take my beloved C63. More

by Keith.belknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
July 18, 2026

Great experience and great service. Will be back again. And highly recommend this location to friends. More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon
Report | Print
July 17, 2026

The mobile service is great. Germail was professional and provided quality service. A pleasant and appreciated service from Mercedes Jacksonville. More

by Janice Izlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germail and service scheduler I do not remember her name
Report | Print
July 17, 2026

Great customer care team. Many amenities available within reach. Everyone was waiting on my every move More

by vze1b3rv3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Jackson
Report | Print
Jul 17, 2026 -

Mercedes-Benz of Jacksonville responded

We are delighted to hear that our team made you feel right at home at Mercedes-Benz and Sprinter of Jacksonville! We look forward to welcoming you back in the future.

July 16, 2026

Julia Jackson represented the service department with professionalism and quality care. Based on my service experience I would highly recommend Mercedes of Jacksonville, More

by kennyhill0224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Jackson
Report | Print
Jul 17, 2026 -

Mercedes-Benz of Jacksonville responded

Hi Kenny! We are so grateful for your business and recommendation! We'll be sure to pass along your kind words to Julia! Thank you! - The Mercedes-Benz and Sprinter of Jacksonville Team

July 16, 2026

There was no communication from M. B. when car went in for checkup. No information on how long it would take, when the car would be returned, and after calling their 4 different numbers More

by DSD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Jul 16, 2026 -

Mercedes-Benz of Jacksonville responded

Thank you for your feedback. We are so disappointed to see that your recent service visit was not up to our standards nor your expectations. We sincerely value the relationships we have with our clients - especially longtime members of our family like yourself. We will keep this review in mind as we evaluate how we can better communicate with our valued clients. Thank you again for your feedback. If you have anything to add, please don't hesitate to reach out to me. Warm regards, Jackson - General Manager - 904-724-1080

July 15, 2026

Dealer did a great job solving problems thanks to Ali my CS contact. Very professional and responsive. Does a tremendous job!! More

by Suerth46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Foltz
Report | Print
Jul 16, 2026 -

Mercedes-Benz of Jacksonville responded

Thank you for sharing your review! We will be sure to thank Ali for his helpful service here at Mercedes-Benz and Sprinter of Jacksonville. See you again next time!

July 15, 2026

Outstanding & exceptional service experience. Julia handled everything from start to finish. Kept us posted on everything that had to be done to our GL350 Bluetec More

by walterr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Johnson
Report | Print
Jul 15, 2026 -

Mercedes-Benz of Jacksonville responded

We're so pleased to hear about your positive experience with Julia and our team at Mercedes-Benz and Sprinter of Jacksonville! We look forward to serving you again, Walter.

July 13, 2026

Did not like the treatment of the cashier's desk or parts department. However the service technician Adam was great !!!! More

by Bdub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Report | Print
Jul 14, 2026 -

Mercedes-Benz of Jacksonville responded

We're glad to know that Adam provided you with great service, but it's concerning to hear about your other experiences. We aim for a consistently high level of customer care across all departments and will address this feedback accordingly. If there's anything further you'd like to discuss, please don't hesitate to reach out. Thank you, Barron Jordan - Service Manager - 904.724.1080

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